Firefox said that my Adobe Acrobat was out of date, so I have updated to the latest version of the Adobe Web site. Firefox has always said it is obsolete.

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• Firefox web pages say that my version of Firefox is out of date, AFTER I have updated to version 6.0. I am running XP Home Edition.

  Your browser on this page says I have Firefox V3.0.11, although I've always updated to the latest version which will be available. The help on the browser tab Firefox said I V6.0 and that it is up-to-date.

  https://support.Mozilla.com/en-us/KB/websites+or+add-ons+incorrectly+report+incompatible+browser

• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• How do I register a very old acrobat from adobe and then download the upgrade? It seems that the serial number is not consistent with the serial number required by the adobe Web site. My serial number starts with the letter instead numbers.

  How do I register a very old acrobat from adobe and then download the upgrade? It seems that the serial number is not consistent with the serial number required by the adobe Web site. My serial number starts with the letter instead numbers.

  Please see:

  Redeem your student and teacher edition purchase, convert a redemption code to a number of series and much more .

  I hope this helps.

  Concerning

  Megha Rawat

• Updated Firefox updated to its latest version 12.0. Now my plugin Adobe Flash freezes and blocks all websites when it is turned on even if it's the latest version.

  Today updated Firefox updated to its latest version 12.0. Immediately after the update, I couldn't load most of the sites. The web browser would just freeze. I have determined that the culprit is the Adobe Flash Plugin, however; even with the latest version of the plugin, I always have problems. Any suggestions?

  If anyone else has this problem I found a few options that may help you.

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• Could not load the LR 6 on my laptop - I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."  I downloaded, from the Adobe Web site and given the serial number when I bought L

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  I downloaded the complete file of the LR6, but when I try to install, I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."

  I gave the serial number under my account on the Adobe website and delivered when I bought LR 6 September 2015.

  It is said to "Select a product", but only gives me options of Lightroom 1-5, not 6.  My new LR 6 license is useless just 6 months after purchase?

  I opted to buy 6 LR on perpetual license rather than a subscription monthly CC, as my country's currency is devaluing rapidly and I need to be able to afford access.  But now Adobe does not seem to recognize the validity of the copy that I own.  In fact, it is difficult to find a reference to LR 6 on the Adobe web site.

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  It shows the message you have purchased an upgrade license, and it asks you to select the older version that you upgraded and provide older version serial number as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• Did you know that your Internet Explorer is out of date?

  Hello
  When I go to this site http://www.sickkids.ca/ , I get this error message, please advice.

  Did you know that your Internet Explorer is out of date?

  To get the best possible experience using our website, we recommend that you upgrade to a newer version or other web browser. A list of web browsers most popular are found below.

  It probably gives you this warning because your Firefox is very obsolete. Please read www.getfirefox.com to see how to upgrade to the latest version of Firefox (14.0.1 right now)

• My computer crashed and after the purchase of another, I used the Migration Wizard to copy all the files to the new computer.  Everything was going well until I tried to launch LR6.  It was two weeks ago and a search for many pages of the Adobe Web site. 

  My computer crashed and after the purchase of another, I used the Migration Wizard to copy all the files to the new computer.  Everything was going well until I tried to launch LR6.  It was two weeks ago and a search for many pages of the Adobe Web site.  I think I've exhausted all the remedies listed without success codes error A12E5 to questions cloud creative, Manager of Application and error 1: Configuration problems.  I'm ready to reformat my computer and try again with Time Machine.  Help would be greatly appreciated before I waste more time on this task. Any further suggestions?

  Migration of Mac with Time Machine WILL NOT WORK with the Adobe program activations due to hidden registration files

  Sign out of your account... Uninstall... to run vacuuming...

  -non-Cloud programs, to disable the service before uninstalling

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

  -using the vacuuming after uninstalling and before reinstalling is often necessary

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  -Restart your computer... Sign in to your account... Reinstall

• I want to download adobe reader and flash player. Adobe says "Please close firefox fozilla continue ' until it loads. How to close firefox and still no adobe web site?

  How to close the foxfire Web site in order to download adobe reader and flash player?

  How do you close Firefox when you are finished using it?

  Tap the X in the upper right or use Firefox > Exit (or File > Exit).

• Windows Security Center still shows my old Trend Micro antivirus program. I get security alerts saying that my antivirus program is out of date.

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  Start > run > cmd [Enter]
  net stop winmgmt [Enter]
  CD /d %windir%\system32\wbem [Enter]
  repository.old repository ren [Enter]
  net start winmgmt [Enter]

  It may take a minute or two to complete while WMI rebuilt the database. MS - MVP - Elephant Boy computers - don't panic!

• I have Adobe Photoshop elements 10 Costco edition in DISC format.  We have Macs.  However we have updated all the new Macs and do not have DVD drives in them.  I still have the old top Mac desktop that can run Photoshop, but I wan to install it also on my

  I have Adobe Photoshop elements 10 Costco edition in DISC format.  We have Macs.  However we have updated all the new Macs and do not have DVD drives in them.  I still have the old top Mac desktop that can run Photoshop, but I wan to install it also on my laptop.  I have serial numbers.  Where are the instructions to do this?  Thank you.

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• To replace the hard drive on my MacBook Pro, I disable Photoshop 6, and I believe that I have disabled my Photoshop 5.5 (adobe Creative Suite 5.5 Design Standard). I could through the Adobe Web site to download and install Photoshop 6; but the Adobe Cre

  To replace the hard drive on my MacBook Pro, I disable Photoshop 6, and I believe that I have disabled my Photoshop 5.5 (Adobe Creative Suite 5.5 Design Standard). Supposedly if you turn into a sequel they will disable all. I could, through the Adobe Web site to download and install Photoshop 6; but the Adobe Creative Suite 5.5 Design Standard is not put at my disposal for download. Any suggestions?

  Joseph, here is the link to Download CS5.5 products

  Let us know if you need help with it.

  Atul_Saini

• Can I hire the CC Adobe as a person and use it in a business without generating any legal problems for the company? I'm in the Brazil and the Adobe Web site, that I have not found that everything related to the legislation, they apply in this country on t

  Can I hire the CC Adobe as a person and use it in a business without generating any legal problems for the company? I'm in the Brazil and the Adobe Web site, that I have not found that everything related to the legislation, they apply in this country on this issue.

  single user licenses allow you to use the adobe corporate programs and allow to sell the products that you create using adobe programs.

• I am owner of acrobat 9 pro and he had to re - download the program from a computer problem but when I get the code of the adobe Web site gives me error invalid serial code.  I use copy / paste to prevent Miss typing the code.

  I am owner of acrobat 9 pro and he had to re - download the program from a computer problem but when I get the code of the adobe Web site gives me error invalid serial code.  I use copy / paste to prevent Miss typing the code.

  Hi Laurent,.

  Please try the steps listed in the KB: https://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html

  Kind regards

  Rave

• Download of an adobe Web site problems muse fast host

  I always post with BC, so load on the ftp host is new to me, so please forgive my rookie post here.

  
  I designed a website for a local group, they have an existing website that is hosted by the fast host.

  The new site (that I put together using Muse) a site architecture, to their current very different.

  The client provided me with the ftp software settings: hostname, username, password. But nothing for the details of the folder or web directory or other details.

  I called FastHost, a double check what to add in the field FOLDER when downloading, they told me to leave the FILE empty. But it technical knowledge was sketchy at best, I don't think they were particularly happy to discuss the details with me as I am not an account holder.

  Clearly, it did not work, the old original site is still present, but now with my site as live: see below

  www.Boogie-me.co.uk

  www.Boogie-me.co.uk/index.html

  Are they supposed to have deleted the old site first?

  Or should I have specified a specific folder (httpdocs, public_html, for example) when the download of FTP and if yes, how do I get this setting? Fast home were not particularly to come, and there is no help file on their Web site, unless you have an account.

  Penny

  Hi Penny,

  As you mentioned, it seems that the files for the current Web site are still hosted on the server. I reach out to your client and ask them to remove their existing site. FastHost should be able to help your client with it.

  If they accidentally remove all Muse files on the server, I advise to use FTP client internal of Muse to re - upload your site using the credentials that they have you provided.

  https://helpx.Adobe.com/Muse/using/uploading-site-third-party-hosting.html

  Feel free to join us if you come across any other Muse related issues.

  Kind regards

  Marc