First 13 elements won't let me access the internet to activate this software... help?

Elements first 13 will not connect to the internet to activate this program... help?                     Adobe advice is useless so far!

Windows or Mac computer?

Please mention the exact error message you get.  or simply upload a screenshot.

Tags: Adobe

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    DNS:210.193.2.66
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    names of
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    !
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    !
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    !
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    !
    interface Ethernet0/2
    !
    interface Ethernet0/3
    !
    interface Ethernet0/4
    !
    interface Ethernet0/5
    !
    interface Ethernet0/6
    !
    interface Ethernet0/7
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    No snmp Server contact
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    Crypto ipsec transform-set esp-SHA-ESP-3DES-3des esp-sha-hmac
    Crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
    Crypto ipsec transform-set ESP-DES-SHA esp - esp-sha-hmac
    Crypto ipsec transform-set ESP-DES-MD5 esp - esp-md5-hmac
    Crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
    Crypto ipsec transform-set ESP-3DES-MD5-esp-3des esp-md5-hmac
    Crypto ipsec transform-set ESP-AES-256-SHA 256 - aes - esp esp-sha-hmac
    Crypto ipsec transform-set ESP-AES-128-SHA aes - esp esp-sha-hmac
    Crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
    Crypto ipsec transform-set ESP-AES-128-MD5-esp - aes esp-md5-hmac
    life crypto ipsec security association seconds 28800
    Crypto ipsec kilobytes of life - safety 4608000 association
    crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 pfs Group1 set
    Crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 value transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA MD5-ESP-3DES ESP-DES-SHA ESP-DES-MD5
    outside_map card crypto 65535-isakmp dynamic ipsec SYSTEM_DEFAULT_CRYPTO_MAP
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    Group 2
    life 86400
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    ASA sysopt connection permit VPN

    ASA sysopt connection permit-ipsec

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    Microsoft Malicious removal tool - 64 bit
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    -----------------------------

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    --------------------------------------------

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    http://www.Kaspersky.com/virusscanner

    Other tests free online
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    --------------------------------------------

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    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

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    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

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