First 13 items crashing when rendering

I'm Chris, a newbie to the forum, Hello all.

I have a problem sometimes in EP 13 when I click Render or Enter to view a clip (or the whole movie) and the window reads "... program has stopped working Windows will check etc. etc..»  Unfortunately it is not always compatible - isn't that ALWAYS the case with Windows! My system is a Dell Inspiron 5000 Series notebook PC with 2 GHz Intel i7-4510U with 8 GB of RAM and I run under OS 64 - bit Windows 8.1.

Note that when this happened, I was working on EP 12 ICVA lesson files accompanying the ICVA 12 EP I bought - since they have not issued a PE 13 ICVA yet (to my knowledge at least), not my old 'home movies that I am editing and organizing.  I'm assuming that the file formats and the instructions are the same though - that should not be the problem - yes/no?

Any help is appreciated - thanks.

Chris


Tags: Premiere

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