First Elements 12 upgrade eligibility

I bought PE121and 10 days later Adobe announced ss12.  Can I get a free upgrade? How can I go about it?

You must contact the Support from Adobe directly by chat or phone and ask.

Here are some links to help get in touch:

http://www.Adobe.com/support/chat/ivrchat.html

http://www.Adobe.com/support/download-install/supportinfo/

Tags: Adobe

Similar Questions

  • First elements 11, upgrading or complete

    Currently, I have Photoshop Elements 7 and I am looking to buy Photoshop elements provided 11 with Premiere Elements.  As I currently have no version of Premiere Elements do I have to buy a full version or it will install a version update to Photoshop Elements with Premiere Elements bundle?

    You can use the upgrade IF you have your serial number of pse 7: http://www.adobe.com/products/photoshop-elements/buying-guide.displayTab3.html

  • I want to upgrade first element of version 10 to version 14. How can I do? Going to cost me something?

    I want to upgrade first element of version 10 to version 14. How can I do? Going to cost me something?

    Hi patricel61053492,

    You can certainly improve the Premier of 14 items, but it would cost you the upgrade, not the full amount sum to purchase the software.

    You can click on the link here to purchase https://www.adobe.com/cart.html?marketSegment=COM&editSku=65263995&promoid=KSLYE

    If you're still having problems, you can contact our customer Care https://helpx.adobe.com/contact.html

    http://www.Adobe.com/products/request-consultation/marketing-cloud.html

    Let us know if it works for you!

  • First Elements 10 does not work after upgrade from 8.1 to 10 Windows

    I haven't had any work in first 10 items from my computer updated from Windows 8.1 for Windows 10. Yesterday, I discovered that the videos I had edited and made first pay more. Videos 'Mpeg' now appear as "mi/gal." The original clips again will play, but not the edited videos.

    Is there a solution?

    I have to go back to Windows 8.1?

    If I go to the first 14 elements, these videos will be playable?

    First of all make sure that you uninstall and reinstall Premiere Elements after that you upgrade your operating system. Version 10 is a 32-bit program and will not be able to take advantage of the advanced architecture of Windows 10.

    Also to ensure that you have the latest version of Quicktim installed, according to the requirements of the program.

    If you have trouble running first Elements 10, the value that it is running in Compatibility Mode. It should work just fine - just not as well as new 64 bit versions of the program.

  • I have first 13.0 and updated elements at level Windows 8.1 to Windows 10. First 13.0 is not kombatibelt with Windows 10. How to do Prime 13.0 elements upgraded to first elements 13.1 so I can use it again? Tried to upgrade the usual way

    I have first 13.0 and updated elements at level Windows 8.1 to Windows 10. First 13.0 is not kombatibelt with Windows 10. How to do Prime 13.0 elements upgraded to first elements 13.1 so I can use it again? Tried to upgrade the usual way, but it does not help.

    Try direct updates

    https://www.Adobe.com/downloads/updates/

  • Can I upgrade first Elements for Windows 10?

    I have Adobe Photoshop Elements 8 and Adobe first Elements 8.

    I think the upgrade from my computer.

    My software run on Windows 10 using Google Chrome as my browser?

    Thanks in advance for your comments and advice.

    Jim

    Jim

    Based on my work with Premiere Elements on Windows 10 64-bit, you should be able to use Photoshop Elements 8 and first Elements 8 on 64-bit Windows 10 if they worked on Windows 7, 8 or 8.1 64-bit. My impression is that Premiere Elements successes and failures are the same before and after the upgrade to 64-bit Windows 10. So make sure that you go through the usual 8.0/8.0.1 drill in order to use this version on an operating system.

    Plenty of choice of default browser on Windows 10 64-bit Microsoft Edge, even Internet Explorer. Can download and install Firefox and Google Chrome. I did a major study on Windows 64-bit 10 and browsers, but everything seems to work OK with the choice of browsers mentioned.

    Apple has a problem with QuickTime 7 latest version for 64-bit Windows 10 7.7.8. Until Apple is working on these problems, download and install QuickTime 7.7.6 to meet the requirements of the first Element to the last version of QuickTime 7 is installed on your computer with it. This QuickTime 7.7.6 will work in 64-bit Windows 10 to meet this requirement of Premiere Elements although it is not actually the latest version of QuickTime 7.

    Please let me know if I've referred to your questions. Otherwise, please give more information on the additional information you need

    Thank you.

    RTA

  • I bought Adobe first Elements 13 a month ago, I can receive a free upgrade to 14?

    I bought Adobe first Elements 13 a month ago, I can receive a free upgrade to 14?

    Please see if this helps:

    Am I entitled to a free upgrade?

    Thank you
    Blandine

  • Adobe Premiere Elements 10 upgrade

    Tenho o Adobe first Elements 10 para MAC com o respectivo serial number. Posso fazer o upgrade para o EPA 14 com o mesmo serial number?

    I have 10 of the APE for MAC with serial number. Can I put it to EPA 14 with this serial number?

    Nope.

    The upgrade is possible from the previous version which is in this case E13.

  • Switching from first Elements at first Pro CC

    Hello

    Is it easy to upgrade from the first first pro cc items?  I am currently looking for a basic video editor that handles the media well from the point of view of the Organization, but I don't want to pay the cost of the subscription of the cc pro because I don't need most of the features.  If I ever decide I want to upgrade to cc pro, it is easy to do?  Thank you!

    Hi christineo,

    The first Elements to Premiere Pro is as simple as getting a subscription. Your work is concerned, you can open your project file first Elements (PREL) in Premiere Pro [Note that it is a Windows Workflow only]

    Import of footage, clips and compositions in Premiere Pro

    Since you are looking for a basic video editor, I suggest you continue with Premiere Elements.

    Best,
    Regalo

  • First elements compatibility with the Windows operating system.

    I have the first elements in environment Windows 8.1 11. I worked on the project.

    Question 1: If I update Windows 8.1 for Windows 10 I'll be able to continue working on the project?

    Question 2: If I update EP 11-14 PE and does not upgrade Windows 8.1 for Windows 10 will be be able to continue to work on an unfinished project created in EP 11?

    Question 3: If I upgrade 11 PE PE 14 and 8.1 of Windows Update to Windows 10 I'll be able to continue to work on an unfinished project created in EP 11?

    Thank you. Lev.

    First items 10, 11, 12, 13 and 14 all will work perfectly on my Windows 10. Worst case, it's that you need to run it in XP compatibility mode.

    It should not be necessary to upgrade.

  • Which files must be registered with the Organization of the first elements 13 files

    I'm organizing my recording I want to keep on an external hard drive and files by removing what is not necessary.  I want to assure you that I can open my projects later and make changes to them, but for now, I'm done with changes in these videos and you want to store on the external hard drive to save space. I understand that I can remove the preview Adobe Premiere elements files. What the record coded files and folder Layouts. I noticed that the encoded files folder has only some of the projects, so I don't know how I created inadvertently them and what is their purpose. Ditto for the Layouts folder and files of the score. Thank you

    There are two ways to do it.

    My way is not documented.  It is to have EVERYTHING for each project in a project folder named and dedicated.  That includes copies of all the assets of video, image and audio and all the disks scratch (Edit > preferences > Scratch disks).   I can then copy the WHOLE folder anywhere for storage.  Then I can copy the disk to work for future changes.  Note that this may not work if you upgrade to the next version.  You must keep your different version to match your projects.

    Another way is to use the project archiver... tool on the file menu.  I tried it a few times and it works.  I use it because I have more can control on the folder structure when I average.  I remember correctly, there are two choices in the project archive.  One saves a vast set of folders for future work.  The other deletes files to save space, but leaves less future editing options.  Note that some versions there was a suggestion on this forum that it could be a bug somewhere in the archiver.  Before you delete your main project file, you can test personally being able to open an archived project.

    Please refer to the manual ( https://helpx.adobe.com/pdf/premiere-elements_reference.pdf ) explanation of the process of archiving.

  • I need help to install and activate Adobe Photoshop elements 14 and Adobe Premium elements 14, upgrades of Adobe Photoshop elements 11 and Adobe Premijum elements 11.  Can someone help me, please?

    I need help for the download, installation and implementation of Adobe Photoshop elements 14 and Adobe Premium elements 14, upgrades of Adobe Photoshop elements 11 and Adobe Premium 11 elements.  Could someone help me please?  Thank you.

    When you start the installation of your pse14, you will be asked its serial number (pse, 14).  Setup then checks for the EP 11 and do not find that it installed you invites to select your product qualifying. Select PES 11.  Asked you then your serial number 11 of pse.

    Enter the correct number at the right time and proceed with the installation.

    Similarly for elements of the first.

  • Will be the first elements 12 work with Windows 10?

    I bought a new computer yesterday which will have 10 Windows on it.  First elements 12 works on a computer that has Windows 10?

    Florence

    I first items 12/12.1 on 10 Windows 64-bit edition and Windows Pro 64 bit and everything works fine.

    As I wrote, I feel remains the same as the first items 12/12.1 successes and failures are the same before and after the upgrade to 64-bit Windows 10.

    For any question or need for clarification on this, feel free to ask.

    Thank you.

    Best wishes with your new computer and first elements 12/12.1 projects.

    RTA

  • Adobe first Elements 13 is listed as $79.99 (alone) or WITH Adobe Photoshop elements 13 for $119.99 (for both). I bought 13 items first by itself for $79.99.   Now, I realize that I need the 13 elements of Photoshop also.     My question I

    This is my first attempt in the Adobe community. I hope I'm doing this correctly.

    Please send me an email to [email protected] If you can answer my question.

    I'll paste it again here. Thank you! John

    QUESTION:

    Adobe first Elements 13 is listed as $79.99 (alone) or WITH Adobe Photoshop elements 13 for $119.99 (for both). I bought 13 items first by itself for $79.99.   Now, I realize that I need the 13 elements of Photoshop also.My question is: can I put the $40 more (purchase price of $119.99 in combination) to buy the 13 elements of Photoshop? Or do I have to pay the price of $79.99 (yet) to buy the 13 elements of Photoshop?There is no option to upgrade on the website of the $40 more purchase price (which would be equivalent to the original price of combination $119.99) after I bought the first 13 items only ($79.99).

    gt40john

    This isn't Adobe. Instead essentially a user to user forum.

    Suppose you bought the items 13 as a download from Adobe first.

    Adobe sells more than 13 Photoshop or Premiere elements 13 elements. He sells only the latest version now (v14).

    If you bought the first 13 elements download Adobe over the last 30 days, you should be able to request a return/refund from Adobe. I do not know how he would deal with an Exchange because it sells more than 13 - May 14 deal might be involved? Just in case you are eligible, Contact Customer Care

    And, if you bought elsewhere (from an authorized dealer), you are governed by the policy of return/refund/exchange of the authorized dealer, not Adobe direct.

    But if you are not within 30 days of the purchase, you'll probably eventually find a dealer authorized to buy Photoshop elements 13, although it is still available.

    Many scenarios here, but you should have business with Adobe on this if it goes back to the purchase of Adobe. If this isn't a direct purchase from Adobe, your fate is up to the dealer.

    RTA

    Add on... Please don't include contact information in your messages to avoid unwanted nuisance to your contact information.

    A moderator may delete such information once it is noticed by a moderator.

  • Adobe first Elements 13 do not interpret the film and properties correctly for widescreen is a mod.

    Adobe first Elements 13 do not interpret the film and properties correctly for widescreen is a mod. This has been brought to the attention of Adobe in December of 2014 by others. If you import a footage in Adobe Premiere elements 11 or 12, you can eliminate the black bars on the sides by setting predefined settings correctly and using properties and interpreting the film. Not the same with 13 elements. What has been done to correct the problem? How users can be compensated for the purchase of a program or upgrade to a program that has a fault serious?

    Please notify.

    fran3

    What you report a known problem with elements 13/13.1 first I wrote about back in December 2014, and whenever the subject came up in the Adobe Premiere elements Forum.

    First Elements ATR troubleshooting: EP: 13 serious problem with. MOD Widescreen files

    I have not seen Adobe personal or PRE_help this issue whenever it appears in one of the threads here. The frequency of appearance of personal Adobe or PRE_help is not defined. It's a call from Adobe on ignore or fix in the next version or other.

    This isn't Adobe. Instead a user. You need to contact Adobe to know the why of the situation and what his plans are to remedy the situation in order to allow the usual workaround if this is a solution that will make unnecessary workaround.

    You have a chance by converting the widescreen is a mod to another format that would recognize the flag of 16:9 wide screen of is a mod, if 16:9 is really there.

    RTA

    Add on... Consider

    https://www.Adobe.com/cfusion/mmForm/index.cfm?name=wishform

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