Adobe first Elements 13 do not interpret the film and properties correctly for widescreen is a mod.

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• Just updated for first elements 13 took a film and tried to apply instant film. I get a dialog box called "Adobe first Elements.exe - no disc. I have not all discs, because I downloaded this update. A ran the same film and feature on Eleme

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  mnicolett4

  What operating system is involved? Assuming that Windows 7, 8 or 8.1 64-bit for now.

  There is a known No Disc error associated with the elements first 13/13.1. The Adobe fix is the removal or disabling of the OldFilm.AEX file. Let us determine if this applies to your situation.

  The file OldFilm.AEX that you remove or disable renaming in OldFIlm.AEXOLD is located in the path of 64-bit Windows 7, 8 or 8.1 of

  Local disk C

  Program Files

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  Adobe Premiere Elements 13

  Plug-ins

  Commune

  NewBlue

  and in NewBlue folder is the file OldFilm.AEX that you remove or disable renaming in OldFilm.AEXOLD.

  Please let us know if it works for you.

  Thank you.

  RTA

  Add on... Have you updated 13 to 13.1 still using Help Menu/updates to date of an open project? If this isn't the case, please do.

• Hi, after that I tried to load either a new or existing project into Adobe first Elements 9 I just get a grey white screen with any of the timeline, boxes etc. on the view. It happened suddenly, one day OK then not! At the top of the screen, I get normal

  Hi, after that I tried to load either a new or existing project into Adobe first Elements 9 I just get a grey white screen with any of the timeline, boxes etc. on the view. It happened suddenly, one day OK then not! At the top of the screen, I get the normal icon of pre, File, Edit, Clip, etc..

  I intend to have bought the first 13 items, it would be better if I bought a new program instead of downloading an upgrade, just in case the upgrade does not correctly load because of the error with my current program?

  If I have the deleted first Elements 9 on my PC would I lose all my existing videos that have been produced using Prime Elements 9 or would they be registered so that they can still be worked in first 13 items?

  First elements 13 works with Windows 7?

  Thank you

  Terry

  First 13 elements absolutely works with Windows 7!

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• Adobe first Elements 13 is listed as $79.99 (alone) or WITH Adobe Photoshop elements 13 for $119.99 (for both). I bought 13 items first by itself for $79.99.   Now, I realize that I need the 13 elements of Photoshop also.     My question I

  This is my first attempt in the Adobe community. I hope I'm doing this correctly.

  Please send me an email to [email protected] If you can answer my question.

  I'll paste it again here. Thank you! John

  QUESTION:

  Adobe first Elements 13 is listed as $79.99 (alone) or WITH Adobe Photoshop elements 13 for $119.99 (for both). I bought 13 items first by itself for $79.99.   Now, I realize that I need the 13 elements of Photoshop also.

  My question is: can I put the $40 more (purchase price of $119.99 in combination) to buy the 13 elements of Photoshop? Or do I have to pay the price of $79.99 (yet) to buy the 13 elements of Photoshop?

  There is no option to upgrade on the website of the $40 more purchase price (which would be equivalent to the original price of combination $119.99) after I bought the first 13 items only ($79.99).

  gt40john

  This isn't Adobe. Instead essentially a user to user forum.

  Suppose you bought the items 13 as a download from Adobe first.

  Adobe sells more than 13 Photoshop or Premiere elements 13 elements. He sells only the latest version now (v14).

  If you bought the first 13 elements download Adobe over the last 30 days, you should be able to request a return/refund from Adobe. I do not know how he would deal with an Exchange because it sells more than 13 - May 14 deal might be involved? Just in case you are eligible, Contact Customer Care

  And, if you bought elsewhere (from an authorized dealer), you are governed by the policy of return/refund/exchange of the authorized dealer, not Adobe direct.

  But if you are not within 30 days of the purchase, you'll probably eventually find a dealer authorized to buy Photoshop elements 13, although it is still available.

  Many scenarios here, but you should have business with Adobe on this if it goes back to the purchase of Adobe. If this isn't a direct purchase from Adobe, your fate is up to the dealer.

  RTA

  Add on... Please don't include contact information in your messages to avoid unwanted nuisance to your contact information.

  A moderator may delete such information once it is noticed by a moderator.