First Pro CC 20141 crashing when viewing media

Similar Questions

• First Pro C 20141 crashing from that video is imported

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.1.0.81

  Application timestamp: 5426694c

  Fault Module name: vidcap.ax

  Fault Module Version: 6.1.7600.16385

  Timestamp of Module error: 4a5be085

  Exception code: c0000005

  Exception offset: 00000000000016a 0

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 4105

  Additional information 1: 4e58

  More information 2: 4e585bbb5de0374ebb122afe33680fb4

  3 more information: 2bf0

  Additional information 4: 2bf0dfd7878ba2e9e99f058666e5c5f5

  Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  Any suggestions? The application crashes when only video is imported or a project is opened with existing video files it contains.

  If the folder 'Profile-' exists not when the first launch, the program will always create a new. In fact, the issue of deleting or hiding existing preferences: first writes a new and fresh copy. This measure determines if corrupted prefs were the cause of the problem.

  By removing the new folder, you're actually invalidate the test. Please remove preferences one more time, then allow the application to launch without doing anything (except by selecting 'create new project').

  But I doubt that will solve the problem. A search for the new module failing (devenum.dll) took me to this page: first Pro CC 20141 has stopped working - Win 7 64 bit.

  Please try to switch only software Renderer [file > Project Settings > General]. If that keeps the accident does not happen, then please report your exact model of the graphics card and the version of the graphics driver.

• First pro cc 2014 crashing when you try to view the media browser

  Help, I can't open any of my files in adobe first pro cc 2014, using the 30 day trial of creative cloud, every time, I try to view my files, it crashes!

  Hi sheila,

  Please refer to the thread. Same issue has been take n care of:

  Adobe first Pro CC crash

  First Pro CC, CC 2014 or 20141 freeze at startup or crashing everything working (Mac OS X 10.9 and later)

  Hope this will help you.

  Concerning

  Megha Rawat

• Adobe first Pro CC 2015 crashes when importing

  Background and problem:

  I have Adobe Premier, a week or two there, and after it opens and 'sneaking around to' less than five minutes, I not did something with it. (especially to me being sick or out of town). But now today I tried to use it, and it crashes before I can get anything done. I should also mention that a month or two before I was upgraded to Windows 10 8... Against my will.

  In any case, here is what happens in Adobe PPCC, step by step:

  1. I opened the program, and it starts in 30 seconds at 01:30.

  2. I go to the window at the bottom left. Right-click. Select Import. Then choose the folder of videos that I need for my first project.

  3. the PRO 'importer status window' for 2-3 seconds (empty bar). This message "Adobe Premiere Pro CC 2015.2 has stopped working".

  4. the strength of the application closes.

  (I have nothing else on except Skype, a tab in chrome which is idling to Facebook in case I get a message and my files).

  What I've tried so far:

  1. download version 10 of Windows of my NVIDIA drivers.

  -Do not be a tech guy, I don't know exactly what pilots do. But I'm sure they have something to do with GPU and these three letters of its important.

  2. go in the "Project settings" settings and change "Renderer" to "Mercury Playback Engine acceleration (CUDA) GPU' on"Mercury Playback Engine software only"."

  -Even once, do not know what all of that means... But an online guide says what to do... I tried.

  3 restart my computer.

  4 pray.

  So far, no luck on anything whatsoever.

  Comp Specs: (I apologize in advance for what either unserviceable or missing)

  Edition: Windows 10 home

  Processor: Intel Core i7-4510U CPU @ 2.00GHz 2.60 GHz

  RAM: 8.00 GB (7.88 GB usable)

  Operating system Type 64-bit, x 64 processor

  GPU: NVIDIA Windows 10 (I think...)

  Memory: 779 GB free of Go 910

  (No matter what else you need to know, just ask.)

  Try this:

  -Disable your NVIDIA card in Device Manager. (Right click on the map to disable)

  -Restart your computer

  -Check if the problem persists

  Thank you

  Regalo

• First Pro CS5.5 crashes during video playback

  IT's REALL Y F * KING BORING. First Pro CS5.5 crashes when I press space (or by clicking on the Play button), it is impossible to change. Here are my PC specs.

  OS: Windows 7 Professional x 64

  CPU: AMD FX 6300

  RAM: 8 GB

  GPU: AMD Radeon 6570 2 GB

  QuickTime version 7.7.3

  All of my graphics drivers are up to date.

  Please help. I can't change it now.

  Oh and by the way, this is not happened with Premiere Pro CS6.

  What about the rest of the information requested in the Information http://forums.adobe.com/message/4200840 FAQ

• I'm just getting started with adobe creative cloud. I hace low loaded Media Encoder CC 2015 as well as first Pro CC 2015, but when every time I select apps in the app it says "download error please aontact costomer support". I tried to slow down

  I'm just getting started with adobe creative cloud. I hace low loaded Media Encoder CC 2015 as well as first Pro CC 2015, but when every time I select apps in the app it says "download error please aontact costomer support". I tried to reinstall the creative cloud by using the link provided and I also tried manually. I have Windows 7 with a 64 bit system.

  Hello

  I think that you have found the "download error" in the Apps Panel.

  Please check the help below document:

  Download error in the applications tab of Creative Cloud Desktop Application

  You can also view the threads below:

  https://forums.Adobe.com/thread/1832357

  Persistent Cloud error - error download - creative

  Re: Creative Cloud "Download error" message

  Kind regards

  Sheena

• My first pro cs6 adobe freezes when I create a title?

  My first pro cs6 adobe freezes when I create a title?

  Hi Caleb,

  What is the operating system that you are using?

  You have third-party fonts are installed on the computer?

  Close Premiere Pro.

  Go to the Documents folder > Adobe\Premiere Pro\6.0\Styles and remove workingset.prsl

  Check again.

  Vinay

• When I open the first pro that it stops when it is stated "loading ExporterQuickTimeHost.pm «it freezes and I have to restart my pc»»

  I am trying to start Adobe first pro, but he stops when he says "Loading ExporterQuickTimeHost.pm" at this time, it freezes then I must restart my pc.

  Thank you

  Juan

  See here:

  Re: First Pro CC hangs on the splash screen "loading ExporterQuicktimeHost.bundle".

• First Pro CC 20141 4 k IU

  It is so big in the first Pro CC 20141 new you can read the text on the screen high resolution. BUT, BUT

  Is there a way I can adjust the scale of the user interface?, now is extremely large and looks like I'm editing in a 1024 x 768 display, everything is great.

  Thank you

  Now I see is fully integrated with the preference of the OS. If you change the scale in the windows preference, Premiere Pro scale resolution too.

  Thank you.

• First Pro CC effects crashes

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 9.2.0.41

  Application timestamp: 56a208c9

  Fault Module name: TransmitScopes.prm

  Fault Module Version: 9.2.0.41

  Timestamp of Module error: 56a1f4b6

  Exception code: c0000005

  Exception offset: 0000000000065f24

  OS version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional information 1: 402d

  More information 2: 402de5ffa401c9d8089490ba405787ff

  3 more information: def5

  Additional information 4: def502e5e0d2db6114a6340d42a4d2e0

  This is the error I get.

  When I go to add effects or whatever it is sometimes it lets me play with effects for 30 seconds, other times I hit the effects, and it crashes.

  Also just discovered each time I try to open the tab of color it hangs.

  Machine features:

  Windows 7 Professional 64 bit

  9590 Black Edition 8 Core 4.7 Ghz AMD

  32 GB of DDR3 2200 MHz RAM

  NVIDIA GTX 780TI 3 Gig of RAM

  Seems to be fixed now in uninstalling and reinstalling.

  He installed Media Encoder this time.

  Did not have a crash report yet.

• Premiere Pro CC 2014 crash when I click on and drag

  Hi all, I have a problem with the first CC 2014 that drives me crazy!

  The question is this:

  If I try to drag a clip, sequence, effect, or anywhere in the first transition, it is crash - with the message "sorry, a serious error has occurred." The program will crash, quit smoking and saved recovery project is generally in good health (thankfully!). BUT as soon as I restarted the program and reloaded the project - or project-the problem persists. As soon as I click and drag, first crashes!

  To "reset" it, I have to restart my machine. Once I did, I can continue for some time to editing as usual (not long, perhaps up to one hour, or more), but ultimately it WILL crash again. I was not able to work on what I have to do to trigger this - it seems random. But once it happened, only by restarting my computer will solve - and then only temporarily.

  Here are the facts:

  • The accident only happens when I drag something... This may include moving a clip on the timeline by dragging a clip form the source viewer or project window, by dragging an effect or transition.
  • The accident occurred after that I clicked, as soon as I start to move my mouse.
  • I CAN click and drag to extend on the timeline and exit points, and I can do 'insert' edit using the button on the source monitor Panel. Not down here.
  • The film plays very well.
  • I try this on a CLEAN OS X installation, with only the packages of Adobe installed, to eliminate any risk of interference from other programs. There are no third-party plugins or drivers installed. No user data installed either (preferences, photos, documents, etc.)-fresh as it comes!
  • I'm not under Time Machine in the BG
  • My system is: Macbook Pro 2011, 16 GB of Ram, 1 TB SSD, OS X Yosemite 10.10.1. Intel graphics card, so no option to enable or disable hardware acceleration. It is located to only the software.
  • I tested with projects and images on an external drive, but also an internal matter, even.
  • I noticed that the question had begun on or around November 25-27, 2014.
    

  
  

  Interestingly, I noticed that once the accident occurred in the first, a similar problem will take place in after effects as soon as I drag a file or layer... anything of the layer. The accident seems less elegant here, I don't get an error message, it just freezes and I have to "force quit". Still, the problem persists until the computer is restarted.

  I have been using my macbook and first pro cc 2014 on Mavericks for a long time and had no problem - so I know it should work fine! The only things that have changed are updated in Yosemite, I started using Time Machine to do regular backups, I installed some new fonts and updates CC happened in the background... I can exclude most of them because of my new installation without user data, from plugins of fonts or machine time of confuse the issues... It must be a bug to Adobe with Yosemite!

  Any ideas?

  Thank you very much in advance!

  matt_belanger,

  Do you by chance have the extension Pushbullet, installed in one of your browsers?

• Explorer uses excessive memory/crashes when viewing film thumdnails

  on Vista, explore crashes when opening a file containing movies if you want to view thumbnails (film)

  Hi Sammisez,
   
   
  
  Let us try the two troubleshooting steps listed and check.

  Method 1.
  I recommend to uninstall third-party media players and then check if the problem exists. After you uninstall them, you can install them one by one and check what third party media player is at the origin of the conflict. Readers multimedia sometimes trati gone like winamp, DivX etc. do not cause these problems.

   
   
  Method 2.
  Check whether the problem is resolved in safe mode, and then perform a clean boot to find incompatible software.
  Step 1 Mode safe
  1. reboot your computer.
  2. when the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 on your keyboard key repeatedly until you are presented with the screen Windows 7 Advanced Startup Options.
  3. using the arrow keys, select the desired option of Mode safe.
  4. press the Enter key on your keyboard to start in safe mode of Windows 7.
  5. when Windows starts, you will be at a typical logon screen. Connect to your computer and Windows 7 goes into safe mode.
  6 do whatever tasks you need and when you are done, reboot to return to normal mode.
   
  Step 2. Clean boot
  You need to perform a clean boot to find the program that is causing and then disable or remove.
  Here are the steps to do:
  Clean clean boot:
  1. click on start, type msconfig in the search box and press ENTER.
  The user account control permission.
  If you are prompted for an administrator password or confirmation, type
  password, or click on continue.
  2. in the general tab, click Selective startup.
  3. under Selective startup, clear the check box load starting points.
  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
  5. click on OK.
  6. When you are prompted, click on restart.
  7. after the computer starts, check if the problem is resolved.
   
  If the problem is resolved to check what is the cause of the problem, referring to the link given below:
  http://support.Microsoft.com/kb/929135
   
  8. in addition, you will need to uninstall and reinstall the software problem on your computer.
  Reset the computer to start as usual
  9. When you have finished troubleshooting, follow these steps to reset the computer to start as usual:
  Click Start, type msconfig.exe in the start search box and press ENTER.
  10. If you are prompted for an administrator password or for confirmation, type your password, or click on continue. On the general tab, click the Normal startup option, and then click OK.
  11. When you are prompted to restart the computer, click on restart.
   
  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• First Pro CC constantly crashes

  Hey people,

  I have problems with first Pro CC

  Create a new project, first Pro CC starts with a black window. The window said events 'space of unknown work.'

  When you choose "all the signs" in the window menu, everything is in place.

  BUT when I add a new first sequence always blocks and

  a dialogue window says:

  Premiere Pro has encountered an error.

  [/ ZigZag/releases/2015.08/PremierePro/HSL/Src/SequencePlayer.cpp-552]

  A red winow appears:

  A breach of contract of entry took place.

  And then another window dialog:

  Sorry, that a serious error has occurred which requires Adobe Premiere Pro stop. We will try to save your current project.

  I work on a Mac Pro OS X 10.10.5, NVIDIA Quadro 4000.

  GPU - and CUDA-drivers are up-to-date.

  I uninstalled the first, then reinstalled, I erased the media covers. Nothing helps.

  I need a quick fix, need a stable system in two days, would be very grateful for the help on this!

  Thanks in advance

  OLE

  This was the solution:

  http://www.larryjordan.biz/premiere-trash-preferences/

• Why Premiere Pro CC 2015 crash when you work with still images?

  I am in the phase of learning with first (edited on Sony Vegas for years) and I'm working on a test/learning the project using a mix of videos and photos of my family trips.

  Working with the video looks very good (although the thumbnails take forever to load for the still and video images and need to refresh every time that I re - open a bin). When I work with stills (jpgs in this case), PP CC 2015 crashes at various points. He fell down on a double click to add to the drafting of a subitem, when deleting a still in the chronology of the sequence, a trip as always on the scenario, when you open the tab effects, etc.

  I haven't done this experiment with video.

  Don't laugh, but I was hoping that my laptop Dell XPS (Core i7 4500U, Intel HD Graphics 4400, 8 GB of RAM) would have enough power to use first (a part of why I subscribed). I'm on Windows 10 and keeping the files I work with on my local hard disk solid state. I tried to solve the problem by updating and also reduce the graphics driver, but I'm not as much of a techie like many of you.

  Here is the log of the events since the last crash:

  Name of the failing application: Adobe first Pro.exe, version: 9.1.0.174, time stamp: 0x564dce25

  The failed module name: igdrcl64.dll, version: 10.18.15.4256, time stamp: 0x55a99b59

  Exception code: 0xc0000005

  Thanks in advance for any help...

  Jeff

  Hi Jeff,

  The photos you are editing are really big? How many RAM GPU you have? I assume you are using GPU acceleration (found in the project settings); If you do software only made you still a fall?

  Thank you

  Colin

  First Pro EQ

• Premiere Pro CC 2015 crashes when I export the complete sequence

  Hi, I have installed Premiere Pro 2015/Media Enconder 2015 (by selecting delete do not CC 2014 in advanced options) yesterday. Everything seemed to go smooth import, bringing a project from 2014 CC, editing and ranking. But now that I export the sequence, no matter what it crashes. Always! Unless I export fragments of minutes 10 or less of the sequence. Which is a pain because that its a sequence of 65 minutes, which then I import these parts, synchronization and attempt to re-export to see if it works. It takes a good 1-2 hours for each fragment.

  CC 2014 ran smooth, and I waited all this time to update to the CC 2015 to avoid the bugs and problems!

  IM OSX 10.9.6 latest first Pro CC 2015 (updated October 2, 2015). 32 GB of RAM and a RACK of 12 HD mini SAS to.

  Yet once, everything worked smoothly in CC2014.

  I would greatly appreciate any information, solution, entry on that.

  Thank you very much!

  Problem solved! I copied the complete timeline on a new sequence. I also did the digital rebellion of troubleshooting household help and quick fix. Rebooted the system and before, first just crashed and disappeared. Now, he has stopped exporting without crashing and an error message appeared this time highlight the reason: a red giant plugin I was using several plug-ins. I removed the plug-in and everything is fine, in addition to taking 1/4 of the exporting time. The plug ins that I used were the CC version 2015, so there must be a bug. I have this post in case anyone else runs into a problem or similar.