Explorer uses excessive memory/crashes when viewing film thumdnails

on Vista, explore crashes when opening a file containing movies if you want to view thumbnails (film)

Hi Sammisez,
 
 

Let us try the two troubleshooting steps listed and check.

Method 1.
I recommend to uninstall third-party media players and then check if the problem exists. After you uninstall them, you can install them one by one and check what third party media player is at the origin of the conflict. Readers multimedia sometimes trati gone like winamp, DivX etc. do not cause these problems.

 
 
Method 2.
Check whether the problem is resolved in safe mode, and then perform a clean boot to find incompatible software.
Step 1 Mode safe
1. reboot your computer.
2. when the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 on your keyboard key repeatedly until you are presented with the screen Windows 7 Advanced Startup Options.
3. using the arrow keys, select the desired option of Mode safe.
4. press the Enter key on your keyboard to start in safe mode of Windows 7.
5. when Windows starts, you will be at a typical logon screen. Connect to your computer and Windows 7 goes into safe mode.
6 do whatever tasks you need and when you are done, reboot to return to normal mode.
 
Step 2. Clean boot
You need to perform a clean boot to find the program that is causing and then disable or remove.
Here are the steps to do:
Clean clean boot:
1. click on start, type msconfig in the search box and press ENTER.
The user account control permission.
If you are prompted for an administrator password or confirmation, type
password, or click on continue.
2. in the general tab, click Selective startup.
3. under Selective startup, clear the check box load starting points.
4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
5. click on OK.
6. When you are prompted, click on restart.
7. after the computer starts, check if the problem is resolved.
 
If the problem is resolved to check what is the cause of the problem, referring to the link given below:
http://support.Microsoft.com/kb/929135
 
8. in addition, you will need to uninstall and reinstall the software problem on your computer.
Reset the computer to start as usual
9. When you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the start search box and press ENTER.
10. If you are prompted for an administrator password or for confirmation, type your password, or click on continue. On the general tab, click the Normal startup option, and then click OK.
11. When you are prompted to restart the computer, click on restart.
 
I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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