First Pro CC audio 2015.4 import does not.

I just Premiere Pro and I am trying to edit videos but when I import video audio does not exist.  When I open the video in media player, it works fine.  Can someone help me?   I am windows 10 and I am trying to import MP4 files.

I saw this on the forums with a similar problem, and it worked for me:

Clear you the Cache of media, including those located here:

Mac: \Users\Library\Application Support\Adobe\Common

Windows: \Users\\AppData\Roaming\Adobe\Common

Rename folder that image is and try again.

Tags: Premiere

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