First Pro CC contract - Guillermo Alcalá-Santaella

I just want to know when I contracted my first Pro CC last year. ¿When can I read this information? Can someone send me an email with this information?

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Tags: Premiere

Similar Questions

  • First Pro CC 2015.2 zig - zag error - Crash

    I had no problems like this until last night and it persists today... I am currently on hold with Adobe technical support and have been for 1 hour and 15 minutes. Yay! Service.

    In any case, I "upgraded" my version of 2015 to 2015.2 four days ago. Last night, I knew from countless accidents that occur after opening a project and started working, deletion of images or sequences, all duplication really work. I tried crashing to other workstations with the same results.

    It's the series of error messages that I get:

    [/ZigZag/releases/2015.08/shared/adobe/MediaCore/Backend/Src/Sequence/PersistentGroupConta iner.cpp - 279]

    Has been a breach of contract of entry

    A serious error has occurred. First Adobe must close now

    Does anyone else have this produce and/or know a solution or a cure?

    Thank you very much

    Heather

    I had the same problem today when I tried to close the first pro cc 2015. I called support and said it was a permissions issue where my project folder. All I had to do was change the location of my project file or to change the name of the folder my project folder was in and the error messages went.

    I hope this helps!

  • First Pro CC constantly crashes

    Hey people,

    I have problems with first Pro CC

    Create a new project, first Pro CC starts with a black window. The window said events 'space of unknown work.'

    When you choose "all the signs" in the window menu, everything is in place.

    BUT when I add a new first sequence always blocks and

    a dialogue window says:

    Premiere Pro has encountered an error.

    [/ ZigZag/releases/2015.08/PremierePro/HSL/Src/SequencePlayer.cpp-552]

    A red winow appears:

    A breach of contract of entry took place.

    And then another window dialog:

    Sorry, that a serious error has occurred which requires Adobe Premiere Pro stop. We will try to save your current project.

    I work on a Mac Pro OS X 10.10.5, NVIDIA Quadro 4000.

    GPU - and CUDA-drivers are up-to-date.

    I uninstalled the first, then reinstalled, I erased the media covers. Nothing helps.

    I need a quick fix, need a stable system in two days, would be very grateful for the help on this!

    Thanks in advance

    OLE

    This was the solution:

    http://www.larryjordan.biz/premiere-trash-preferences/

  • migrate from first pro

    Hi all

    I am to change a doc that is based on 7 teams in 7 countries for a draft reform of the media edition.   I am in charge of collecting their segments (adding of more texts/music/voice) to make a solidarity program.  I work in FCPX, but despite me begging everyone to do the same, some work in Adobe first Pro CC.  But, they are producers in difficult situations, with limited access to resources, so I can't insist that they buy / learning systems

    They will send edited project, with "rushes" clips used, on a hard drive with their edited sequences and deadlines.

    I tried to export some test images by PremPro export XML, via FCP7toX.

    the result was not great - lost titles, (which I need to reference when I change style of home for comprehensive piece), transitions other than cross fade, and it seems to me that I've lost one video quality also.

    Does anyone have experience / advice?

    Thanks in advance.

    Wendy

    w andersen says:

    They will send edited project, with "rushes" clips used, on a hard drive with their edited sequences and deadlines.

    I tried to export some test images by PremPro export XML, via FCP7toX.

    the result was not great - lost titles, (which I need to reference when I change style of home for comprehensive piece), transitions other than cross fade, and it seems to me that I've lost one video quality also.

    (1) lose the title - maybe it's the sender using font characters that you do not have, or animation/effects on securities. XML is a language extremely laconic transfer - it was originally designed to transfer data between systems edit/telecine EDL and was never able to support from all but the simplest effects/title information, because she would never.

    If they give you an XML and media files that correspond to the XML, have them also export a movie finalized timeline and put it on the disk. You can ingest to use as a reference to then see titles and transitions that do not transfer successfully via XML.

    (2) there is no way of the XML code will be the effect on video quality. He calls to the same files of media used in the original edition. According to what you see, you will need to do some research, if you encounter any kind of change in quality. Can you describe what the loss of quality you see looks like, or post screenshots?

    MtD

  • Cannot open first pro because he says drivers are not found. Help!

    I had adobe cs5 first pro on my computer for years now and there are a couple of weeks, it stopped working.  A pop up appears and indicates the following (first adobe has not found any capable video modules.  Please update your video display drivers and try again).  I can not even java to work, or download more than any simple vids or mp3.  My computers says that all updates are underway so, how can I find a driver that is corrupt, outdated or does not work?

    Hello

    Computer brand/model?

    Have you tried to uninstall/reinstall the software?

    Adobe Premiere Pro returns an error during startup, which indicates that it can not find capable video game modules.

    https://helpx.Adobe.com/Premiere-Pro/KB/error---preludevideo-play-modules.html

    Right-click on the program icon > select Properties

    Click on the Compatibility tab

    Select Windows 2008 Server (Service Pack 1)

    Select run as administrator

    Click on apply, Ok

    See Solution on this thread:

    https://forums.Adobe.com/thread/1001579?start=0&TSTART=0

  • Attempt to run CS6 first pro: Configuration error, please uninstall and reinstall the product, error: 1

    So I installed CS6 on my Z210 Windows 7 workstation. But when I go to open half of the programs, in particular first Pro I get this message...

    Configuration error

    Please uninstall and reinstall the product.

    If this problem persists, contact Adobe technical support for assistance, and
    mention the error code displayed at the bottom of this screen.

    Error: 1

    http://www.Adobe.com/support/

    I could really use some help here. What really gets me, is apparently the Adobe customer service does not all calls. Are you kidding me?
    Any help would be greatly appreciated.
    I found a similar situation here on this forum, but I still have questions:
     
    http://www.techyv.com/questions/Adobe-Photoshop-CS6-error-code-1

    Hello

    Method 1:

    I would say allowing you to run the FIXIT from the link provided and check if it helps.

    Solve problems with programs that cannot be installed or uninstalled

    http://support.Microsoft.com/mats/program_install_and_uninstall/

    Method 2:

    If the problem persists, you can start the computer in a clean boot state, and then try to install the program.

    This could happen if one of the substantive programmes is in conflict with the proper functioning of your computer. To help resolve the error and other messages, you can start Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7 http://support.microsoft.com/kb/929135

    Note: when you are finished troubleshooting, follow step 7, mentioned in the article to start the computer to a normal startup.

    Hope this helps and keep us informed if you need help.

  • Audio plays but video does not first Pro CC 2015.4

    This occurred shortly before, but recently it happens all the time, to the point where I don't know what to do. It seems that the more I use first, problems pop up more and more difficult to use. It feels like he's slowly killing my computer or something. But here's the latest:

    When I play back the video, sometimes just having a cup/change, sometimes playing, the video appears to freeze, stops the playhead moving, and the video freezes on wherever it was before reading, however the audio will continue to play. I can click around, recurs in the audio, but no video - it stays on the frame was for the first, he froze or will just go black.

    When this happened the first time that she would usually just take place when my computer seemed to be overloaded: I was at the end of a project with a lot of changes/titles/etc, did not close the program for a while, etc. Usually I could simply close first, sometimes restart my computer, and once I opened everything, once again, would be nice. Now, I'm at the beginning of a project and he does CONSTANTLY.

    If you need more information about me or have a workaround solution and can explain things to me as if I had no idea what anyone, it would be great because I'm not for most.

    First Pro CC 2015.4

    My drivers are up to date.

    I have a LaCie thunderbolt device plugged in with the USB 3.0 cable.

    I have Adobe first Pro CC 2015.4

    I have a Lenovo laptop using Windows 10 (* insert barfing noise *)

    Processor: Intel Core i7-4700MQ CPU @ 2.40 GHz 2.40 GHz
    Memory (RAM) installed: 8.00 GB

    System type: 64-bit, x 54 base processor operating system

    At this point, might as well try an 'off' Nvidia too.

    And if this doesn't work, I'd certainly a uninstall/reinstall process, using the Adobe... found CC cleaning tool here:

    https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

    Using this, completely remove the Premiere Pro and then download/install a copy of application of Office CC PrPro fesh.

    See if that helps. Now the cleaning process full of destroy all preferences & saved custom workspaces... well you copy those before closing. And my mind just froze... Normally, I know exactly where to look for those within a PC, they are in the users / (you) / AppData/Roaming/Adobe... I think so? No idea where Mac stores, but you should be able to search for it.

    Neil

  • First pro cs6 is not installed

    I already finished installing in the procedures.

    But I can't find the program.

    There is no first pro file in C: / / program files/Adobe

    But I can see the first pro cs6 remove Panel-program control list

    What is the problem with that?

    Hi Jiwoor37653114,

    Please check and see if all the requirements of system for Premiere Pro CS6 are met on your computer: Premiere Pro system requirements for Mac OS and Windows.

    If the system requirements are met, then please use the CC cleaning tool and remove the app completely from your machine and then reinstall: use the creative cloud cleaning tool to solve installation problems.

    Let us know if that helps.

  • First Pro CC gives an error "Could not create image buffer" and crashing after installing a videocard GeForce GTX 1070.

    Hi all

    I recently installed a GeForce GTX 1070 video card and drivers current in my bench mounted, very happy for the potential break in the rendering and playback (I was using previously a very old ASUS Radeon HD 7850). I had nothing else problems since.

    When I first tried a project of creation of opening, audio refused to play (speakers, headphones, everything...) I looked at the volume mixer while playing through the timeline and no audio only showed upward). Everything seemed fine. I closed, cleared the cache, opened the first, this time hold Alt while doing so to reset the preferences. Open very well, audio read back fine, that only now first was blocked indefinitely the generation of PEK files for a short audio clip in the project.

    After a long bit of troubleshooting in the speakers, I went ahead and did a complete uninstall of Premiere Pro and After Effects, then reinstalled both programs to their current versions (2015.4 and 2015.3, respectively). No more problems of generation PEK, but something much worse. Now, whenever I try to change the CUDA acceleration enabled, I can maybe five minutes absolute performance first until I get an error "Could not create image buffer", warning of notifications of Windows that your computer is low on memory, and finally, a complete crash where the screen goes black, flickers a couple times, then stays black for good with only the mouse cursor appears on the screen.

    The images that I'm editing is all images Go Pro, no effects applied. I am doing this for a client and need ready in a week, but the constant crashing makes them difficult to work around. I can more or less run by changing the acceleration of software only, display options but it is much slower and the memory is still eaten up like crazy (if I place the open Task Manager and start to scrub through the timeline I can watch the memory usage get up to 95% in 20 seconds approximately). Reading suffers as a result once the RAM is full until almost full.

    Technical specifications

    First Pro CC 2015.4 (latest version)

    OS: Windows 10 Pro (Version 1511)

    CPU: Intel Core i7 - 5820 K CPU @ 3.30 GHz

    RAM: 16 GB

    GPU: EVGA GTX 1070 (latest drivers)

    SSD (OS and Adobe Suite installed): SanDisk SSD internal 240 GB 2.5 inch SDSSDA - 240 G - G25

    Hard drive (where I put my multimedia files): WD Black 2 TB Performance Desktop Hard Drive: 3.5 inch, SATA 6 Gb/s, 7200 RPM, 64MB Cache

    Motherboard: ASRock X 99 Extreme4 LGA 2011-3 ATX Intel

    Film source - source footage is an hour of video of Go Pro, all arranged on the timeline, no effect applied (I'm just trying change the original film in a short video).

    Type: MPEG Movie (.mp4)

    Image size: 3840 x 2160

    Frame rate: 29.97

    Format of the pixels: 1.0

    It is worth noting that, with my old dusty Radeon GPU, I was able to edit these clips with ease. No reading, no problem of image buffer. I do not see my RAM never go above 60% usage, when I got this card is installed.

    Also worth noting, that the first, I have noticed absolutely no problems, and the video card itself seems to work very well. I can play MGSV at max settings with perfect reading, as well as other graphics intensive games.

    Any help?

    It's been almost a week and I had zero problems. First Pro CC 2015.2 works like a dream! I'll go ahead and mark this thread closed.

    For those just tuning, I was able to find a solution by uninstalling the Premiere Pro and After Effects, and then reinstall them back to last known stable on my bench (Premiere Pro 2015.2 and after 2015.2 effects). So far, running these versions has been very good, even with active CUDA acceleration.

    The only downside is that all the projects I've done in Premiere Pro version 2015.4 should be re-edited from scratch. But I've had absolutely zero problems using the program, which is a relief. Hope Adobe fixes this problem whenever 2015.5 is out!

  • First pro will not open mp4 files

    someone help me please I have recorded a few short videos on my sony MP4 format a5100 but my first pro keeps telling me the file is corrupted idk what to do a little more please help me!

    I'm using a windows 64-bit desktop computer

    Not much help, I don't know enough to begin to make assumptions.

    OS/CPU/RAM/GPU/vRAM and precise version of Premiere Pro including the dot and the digits after the point, the «Help/About PrPro» PrPro dialog box Do not waste our to say more than "later", please!

    The process, just to be sure you did properly... is to copy the media of the memory camera card to a hard drive connected to the computer, and then use the PrPro media browser to navigate through the files, select, click on "Import" and then go into the project Panel for either move a clip to the Source monitor to set in & points or drag directly to the area of the timeline.

    All is - how you started with the media?

    You can play this media using Windows Media Player or VLC Player?

    Neil

  • Copy Lumetri from first Pro for Premiere Pro CC 2015

    Hi guys,.

    I have a question for Lumetri.

    I installed Adobe first Pro CC and Adobe first Pro CC 2015

    In Adobe Premiere Pro CC I could use lumetries called 'Sixties 1' and "Sixties 2". But I can not find this lumetries in Adobe Premiere Pro CC 2015.

    How can I use this lumetries in Adobe Premiere Pro CC 2015. This lumetries very perfect with my images.

    Thank you

    Down to the studio today... ok, found those you're looking for.

    In fact, they were in the program of SpeedGrade, and PrPro 2014 them accessible for SpeedGrade records I think... because they are not in the structure of the records of PrPro 2014. I always have this version "in charge" on my machine.

    To get them now, the easiest would be to use the CC desktop application to download SpeedGrade 2015, then go in the directory shown below... copy the ones you want, and then paste into the creative brief, I guess for your current PrPro.

    Neil

  • applying files. Look in first Pro CC

    I use the first Pro CC (2015.3) in the effects box, under Lumetri looks like, there are presets to play with to change the color scheme, however I also found place online where you can download files is to add more options in Premiere Pro. An example, I downloaded some of those looks are:

    SpeedGrade looks like "digitalfilms.

    Although these files. Look comes from speedgrade, it is supposed to be a way that it can be applied to the clip in Premiere Pro.  Everybody there knows how to do this with. Look at files residing on your hard drive?

    Thank you all in advance for your comments.

    As said in the help files and shown in the tutorials on this by Adobe... for skin files, go to the Design tab, click the drop-down arrow, and navigate to the folder where you keep your files Look. Select one, and it will be applied.

    Neil

  • AC3 passthrough in first Pro CC?

    Hi all

    In Pro Tools, I encoded an AC3 file using the plugin Neyrinck Dolby Digital 2.

    I would like to import my AC3 with the video movie file I am getting in first Pro CC 2015, in order to export it as a video H264 with a stream surround audio.

    First pass through an intact AC3 file without recompression there?

    From there, I would like to copy this file to a USB key and test it on my home theater system.


    Thanks for the advice that you can give me!

    John

    There are some compressed video formats that can pass through without encoding again.

    I never read anything about audio compressed.  My guess is that it will not, you will need a coder AC3 in PP as well.

    But you can always try, see for yourself.  (Premiere Pro can't encode Dolby 5.1 without a plug-in, so if he goes, you're good).

  • First pro takes a long time to open

    Hello

    I recently installed the latest version of first (2015.4) on a Windows 7 x 64 service pack 1.

    Config: Intel (r) CPU Xeon X 5660 2.80 GHz 2.80 GHz (2processors).  -40 GB of RAM

    There's a blackmagic decklink which works well with the first. An internal RAID5 have been added to the computer.

    When I try to launch the pro first by clicking on the icon or open a project, the startup screen and load the stuffs, everything looks good. When he writes "initialization of the application", the splash screen disappears. The first pro icon is not highlighted more. Adobe Premiere pro is still in process in the Manager list task. Nothing happens for 10-15 minutes. After that first pro appears and everything works in it...

    I cleaned the trash prefs and uninstalled, reinstalled Premiere pro.

    He not take this time early in the week, he was quick and direct. I don't have this problem for other adobe (for example media encoder) applications.

    Thanks in advance to pay attention to my problem.

    A few thoughts that come to mind are to check and remove any third-party firewall and antivirus.

    You could also try creating a new user account Admin and see how it works there.

  • Broadcasting subtitles/captions position changes after the backup. subtitle, first pro cc problem

    Hello

    I'm working on first pro CC 2015.3.

    I put subtitles on my support.

    I choose to put down to the center using the small box (with 9 positions) but when I save the file, subtitltes position change a bit and they are no more in the Center. Sometimes a small portion of the text is off the screen.

    THX (and sorry for my English)

    Hello

    I work on first pro 2015 cc.3

    I added sub titles on my video.

    I put some money down en title centered to the screen with the help of the box with 9 automatic positions.

    At the beginning it works and when I save and reopen the file, the sub titles have moved and are are shifted. Some of the text is even outside the screen.

    Thank you for your help.

    Hello

    I got the solution. It is resolution safe or secure portal.

    I put the solution if anyone ever need.

    Your captions or subtitles may not exceed your security door or gate ground track. You need to reduce the font size or move to another line to shorten. Because first changes automatically position if it s more limit.

    However, if you want to be on these limits (ground/door chest) you can set with the scale and the effect of the track position.

    Hello again I found the solution.

    Solution alone, I share you although I think qe I must be the only jerk for not thinking about it.

    The problem comes from the ground and safe door car first pro will automatically substitute the captioning at best pour in stay standards.

    Possible solutions

    -in the absence of strike reduced the size of the

    -make line breaks.

    -Play with the scale effect parameters and positions of the captioning.

Maybe you are looking for

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