fixing the code 19

My CD rom does not work and gives me this message:

"Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »
There is no filter showing in Device Manager and I am not able to do a system restore, because I turned it off and there is no restore points to go to.
What can I do to fix this?
Thank you

Hello

See if that helps you.

There is a "Fix - it" Microsoft for your problem on this link

http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

If above doesn't fix it, continue with the help of Microsoft:

http://support.Microsoft.com/kb/982116/en-us

See you soon.

Tags: Windows

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