Fontfolio Education Essentials not available to members of the EU?

Hello. My name is Andy and I am a student and a Portuguese designer.

In several and frustrating attempts, I tried buying Fontfolio Education Essentials. The site gave me an error, I have contacted the sales department more than once in order to get the problem fixed and was constantly redirected to technical support. The attention and care of the staff was great, but not agree. Today, I received a call for technical support trying to resolve the situation. Still no go. After that new check what could possibly cause the problem, the technician finally told me that this product was not available at the Portugal and which was the reason why I could not go to the checkout.

After a somewhat frustrating process, I have to wonder why sales don't me in the first appeal of the product was not available in the Portugal, avoiding the long process of the week. And that may explain why this product is not available in the EU Member (I tried selecting different coutries, without success), and why is advertising of adobe products in the website, in some areas, when these products are not available?

I don't think this is the way to help people to respect copyright and to focus on the use of legal software and fonts.

I'm sorry if this is not a topic of discussion, but I think it might be a matter of concern for others.

Best regards.

Leonel

Hi Leonel. I'm sorry for this bad experience with that. Product page must be visible to customers in North America, but obviously it does not work very well, and in any case, the page should do a better job reporting and handling of the restriction. We will make some improvements with that.

Regarding the restriction itself, I'll just say that the complexity of the type of license can sometimes lead to difficult situations like this. We can certainly re - evaluate it, but I can't say what will happen.

Thanks for the comments, and once more, I apologize for the confusion.

Kind regards

Christopher

Tags: Adobe

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