Fonts synchronization problem

Hello

A font that has been synchronized, it is my computer for months now is show as unavailable. Illustrator recognizes I can synchronize of TypeKit, but by clicking on the 'sync' button does nothing, only an infinite spinning loading symbol. I tried quitting and restarting time Illustrator and creative Cloud. Again, reviews Illustrator I have the fonts available for synchronization, but does nothing when I try to bring it back on my computer.

Is happening to others? Are there any known solutions? I have a deadline to meet, haha...

Hi Tara,

I'm sorry that you trouble with that. It seems that the creative cloud desktop application is unable to write to one of the files on your machine, and so you're stuck in a spinner.

Perform the following steps to resolve the spinner:

1 leave the desktop application Cloud Creative

2. in the menu go to the Finder, select go to folder

3. paste this path, and click OK:

~/Library/preferences/

4. in the window that opens, you should see a list of files, including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and rename it to com.adobe.accmac.plist.old. You will be asked to confirm that you want to change the .old extension.

6. start the creative Cloud desktop application again.

If please give that a try and let me know if you have any questions. Thank you for your help and your patience here.

See you soon,.

Benjamin

Tags: Adobe

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