For blackBerry Smartphones device diagnostic report

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• Available for blackBerry Smartphones devices

  App World, how do I:

  1. get rid of an old device

  2. Add a new device

  Yes, and as I said, on the new device, if you connect to this existing account of AW, it will do exactly what you want.

  BBID/AW account can have that only one BB (at the time) associated with him... and the Act of registration on the account BBID/AW, the BB itself, which shifts away the old BB account registration information and more news.

  Indeed, since there is no record of the purchase, what is the point of all this anyway? With no record of the purchase, he would have no problem with just create a new account BBID/AW for this new BB and all just give up the old man a (unless, of course, you want to use the same e-mail address for the account registration, whereby cases that should not be shifted).

  Perhaps you need to describe in more detail, exactly what you see, and exactly where you see. For example, if you are just looking to AW via PC/browser interface, please go to AW interface on the device. It is located on this new device, within the interface BBID/AW, you need to connect to this existing AW account.

  Maybe, I'm not quite understanding your situation...

  Thank you and let us know!

• How to get the device Diagnostic report?

  Hi guys.

  Do you know how to get the device Diagnostic report?

  Is this possible on a Simulator?

  Thank you.

  Hi guys.

  I found the way how to get.

  It's easy.

  In order to get the diagnostics test report, go to Options / settings-> Network Mobile-> select "diagnostic test" in the menu-> then 'run '.

• Error when downloading images for blackBerry Smartphones

  My bberry 8520 was working fine until I updated to Facebook but now I can't download the pictures on Facebook! Can someone help me deleted personal information to comply with theCommunity guidelinesand theterms and Conditions of use.

  Hello agogoman,

  Welcome to the forums.

  What happens when you try to upload a picture? You get an error message? Have you tried to uninstall and reinstall Facebook® for BlackBerry® smartphones application?

• Can be running/debugging AIR apps USB bby on the BlackBerry phone for the smartphone device? No Tablet

  Hi, I would like to know if we can test and run USB AIR applications on the blackberry smartphone to feature as the Torch 9860 with software like Flash builder?
  Any success?

  AIR is only supported under devices PlayBook and BB10.

• Storage of applications for blackBerry Smartphones

  Hey everyone... I use my 9790 bold, he repeats to me my memory to applications is 512 MB internal memory of the phone's 8 GB! So is there anyway to increase this limited storage for applications? In addition, this space does not increase if I use an external MicroSD memory?

  Hello...

  There are three types of potential memory on a BB: 1) application memory, the device memory) 2 and 3) Media/SD Card Memory.

  Application memory - it is the most important; It is protected (not available to the user), dedicated and fixed (size: 512 MB in your case) space that is available to the House of the OS itself, as the destination for the installation of applications (more a few storage applications, overhead and other costs). You can't touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can install only here... There is no other choice.

  The device memory - it is space on your BB you can touch these files, images, media, etc. In general, it is not very big, but it is available.

  Memory card SD/Media- is what it says... your SD card to store files, media, photos, etc.. It can be as large as your BB OS can support... see this KB:

  • KB05461 Sizes of card MicroSD taken in charge by the BlackBerry device software

  On some devices/OS levels, you can see 'Free file' (Options > status), I think this is equivalent to AppMemory. You can see on other devices, all the memory usage levels three (Options > memory). Here are some tips to use:

  • KB02843 What is the function of low memory manager on the BlackBerry smartphone
  • KB14320 How to maximize space and power battery life on the BlackBerry smartphone
  • KB14213 Call logs, SMS text and email messages are deleted from the BlackBerry smartphone

  Finally, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. On the contrary, to close an application, tap on and select 'Close' or 'Quit'... which force the application to be closed, freeing resources for your new use it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

  In addition, each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy. Some have taken to do this on a regular basis as a preventive measure... some as often as once a day. Others got the app QuickPull to automate a simulated Batt Pull.

  Good luck!

• Need for blackBerry Smartphones to synchronize with MS Outlook backup the old files

  Hello

  I'm kinda stuck with my Blackberry Bold 9700.  He wiped my old entries in the calendar (even though I have "Keep forever" selected in options), but I need the calendar last points because I used it for the follow-up of meetings, events, etc.

  Before you reinstall an old backup, copy in Outlook and then re - install my current version is there any how else to get this info on the file backup and in Outlook.  I really want to install a previous version of the backup on my phone because when I do, he never wears on a large number of the phone ringing, settings, etc., and I still need to do to get things to normal.

  Help, please!

  (By the way, I use an older version of the device software on my phone (5.0.0.714) because I can't stand display new calendar version.)

  If you do want to restore a previous backup schedule, you can - calendar only, nothing else.

  Article ID: KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  For BlackBerry Desktop Software 6.0 to 7.0

  1. Open the BlackBerry Desktop Software.
  2. Click on device.
  3. Select restore from the list.
  4. Select a backup file.
  5. Choose select settings and peripheral data.
  6. Select the databases to restore, and click on restore.
  7. A warning that all data will be replaced by a backup file. Click on Yes.
  8. When the process is complete, disconnect the smart phone BlackBerry to the computer.

• Applications for blackBerry Smartphones does not

  I've been upgraded to version 6 on my 9300 curve but when I downloaded a few applications, they do not work.

  Hi and welcome to the Forums!

  A little sparse on the details... "they don't work" could mean that they launch, they communicate, or a myriad of other possible symptoms. Accurate description of what you're trying and that happens helps us not to guess.

  But, since you have left to guess, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! Good luck and let us know!

• Update blackBerry Smartphones / Device Manager issue

  Hey guys, I have a problem.

  I recently acquired a Blackberry 8330 and let me start by saying this: it's one of the best machines I've ever held. It is simply amazing.

  I installed the Device Manager and have been using it without any problem. Then, I went and did an update wireless with my phone, the upgrade of the OS. Since I did this, however, the Manager has recently stopped recognizing my device - my computer recognizes him again, as he charges when it is plugged in and I can always access to the hard drive, but for some reason, I cannot use the Device Manager to do anything - down, States in the Device Manager there is no trendy Black Berry as shown by the 'None' exposed next to the Pin number.

  What can I do? I really need to access blackberry via the Device Manager. Someone, please help > _

  Things I've tried:

  -Restart the Blackberry (both by pressing the red button and pull the battery and re insert)

  -Update the device to the more recent version Manager

  -The latest version is uninstalled, then download and install the version provided with the blackberry (4.2)

  I noticed that the CD that came with the device itself does not contain the most recent edition of the Device Manager, if that means anything. It's just weird that the Device Manager has stopped working after I upgraded. Currently, my OS is V4.5.0.175. I've recently updated both my 8310 Black Berry - same question parents. Before, I could access it via Device Manager. Now, I can't. Please help me!

  -Santos

  Ahhhh Yes... interesting... try these:

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones device error: 400

  Hello! I use a blackberry 7290 and he is caught in a loop of the accident. Whenever I have reset my handheld computer, it gives me a device error: 400. I looked on the support site and found an answer, but at step 8, when you need to find the application in the application manager, I can't find the application. It is the only application on my handheld, but it does not appear in the application Manager window. Help please?

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• Support for blackBerry Smartphones Q5 India

  Hi, (question could be repeated)
  Before you buy BlackBerry, I knew that its market is not as varied as android, but to my great disappointment I couldn't find apps 'base' which should have a smartphone. I need a free application map or navigation and to my great disappointment that BlackBerry maps does not work in India, in addition to that google don't provide maps for BlackBerry.
  Please tell me is there any map application can attest to BlackBerry? Would be happy to install in my machine.
  Thank you

  No, as I said, they are available in Android apps which you call is able to run for the right amount of.
  You will need to get them on an Android App store, there is a good app called Snap specially written to help with this...

  http://supportforums.BlackBerry.com/T5/downloaded-applications-for/you-upgraded-to-OS-10-2-1-and-Wan...

• Locks of software upgrade for blackBerry Smartphones

  I had problems with my touch screen not working not.  After searching online it was suggested that the software might require the upgrade so I downloaded it.

  Now, my phone got lock up to 16% of the backup is complete.  I can't at this point that every time I turn the phone on it get to the same point and stop.  The battery hold a charge then over heating and I have to turn off the phone and remove the battery.

  Now, I get very frustrated that I cannot do anything with my phone!  Help, please!

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Error starting for blackBerry Smartphones

  Hello

  Can someone help me on this. I have a Bold 9900 and bought two months. Only yesterday, I installed and uninstalled a few apps for my bb. Then when I tried to use FourSquare app, then an error "error at startup FourSquare: net_rim_bb_media_plugin Module not found" is displayed.

  Not like that, I can't use my 'option' button where "error from net_rim_bb_options_app: net_rim_bb_timezonedynupdater Module not found" is displayed.

  When I googled the problem, I can not find, but only one, so I noiced some missing module can do my media cannot be played. Then I checked my media files, and Yes, I can not play my fav songs! It displays "cannot read content.

  So, can someone help me on this? I want to cry!

  Hello

  It seems that you might be missing some required system files and something might have been accidentally deleted in the process of installing and uninstalling various applications yesterday.

  In this case, I recommend to reload the operating system using the method in the link below:

  http://supportforums.BlackBerry.com/T5/device-software-for-BlackBerry/how-to-reload-your-operating-S...

  You should get back up and running.

• Firmware update for blackBerry Smartphones

  Because of the usual problems of MMS with Blackberry 8100, I suggested updating the firmware with the version 4.2.1.101. I found another version, I think it's a newer version, the 4.5.0.55.

  I need to know:

  1 should I try and install the 4.5.0.55 or maybe it's not correct for my phone or not solve my problems with the reception/sending MMS (which, at the present time, is impossible)?

  2 - is enough to make a backup with Desktop Manager - in case I have problems with the new version and want to return to the older? What are the backupped of data, the current firmware and all my personal data - contact, activities etc., or only one of these options?

  Thank you very much to all the world, I'm really in trouble - need to MMS for work and my impossible to subscribe internet provider plan!

  It could be a limitation with the device, not the SIM card.  I use a BlackBerry Sprint device, and I can't send and receive MMS messages.  However, if I had to switch my number on a regular cell phone, then I could send and receive MMS.  I just guess that it might be the same problem you are having.  Which carriers do you use?

  You can not save the previous firmware, only the data on your device (which again, is always a good thing).  When you connect your BB to your PC, start the Desktop Manager to the top and click on the Save icon.

  If you want to have a copy of the firmware that you have now, in case you want to downgrade to it, you will need to check on your carrier's Web site, or Google search perhaps.

  If you have the old and the new firmware (not just downloaded, but installed) on your PC, you will be prompted to update your device when you connect it to the PC.  To downgrade, just uninstall the new firmware via Add/Remove programs and connect the device again - you will be prompted to downgrade.

• Games for blackBerry Smartphones

  How can I remove some of the games on the Bold 9900?

  Hello RamsesVI

  From your home screen to go to Options > device > application > in this list, locate, and remove applications that you don't need, just to highlight this game > press Menu > delete.

  KB10040 : How to view or delete the application installed on a blackberry smartphone

  After you remove, you can perform a restset traction battery by removing the battery while your unit is powered.