Free Dell reference with mobile Xbox scam

I just spent the last hours 3 is pulled around Dell because their online free Xbox offer is fraudulent.  I hung up by the harshest supervisor, told by the main receptionist that she would not transfer me the Sales Department and then recalled withholding of 15 minutes later.  They post a price for the transaction (1399,99) and then add the Xbox in the basket at full price hoping you won't notice.  I have screenshots, impression of the chat dialog box and I hope that 2 hours of taped conversation where he also argued that the $100 discount offers for the PC more than $999 that doesn't expire until June 28 had expired somehow... June 4...  It was a false advertisement after another.  They even offered 5% back for what I had to deal with.  It was so good to them to offer me something that I already receive Dell as a member benefit.  Dell, you have gone downhill.  I find your shameful practices.  I'll be sure to post this situation where I can.

Hi MelRain,

I received a response to my request for Marketing Communications and they provide clarification on the Xbox offer interested you.

The offer contained in banners on several web pages of Dell says you can receive a free TV OR switch to an Xbox deal. We walk the customer through the calculation of discount combined within several lines in the extraction path. The calculation of the Xbox runs $ 100.  Anywhere we don't mention a FREE XBOX.

I hope this information is useful. Please let us know if you have other questions or concerns.

Thank you
Lorna

Tags: Dell Products

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