Freezing up ONLY when it is PLUGGED in, DO NOT when executing a battery

I'm having a problem with my computer toshiba laptop.  When I plug it and use it, it freezes. After many experiments, I discovered that when I leave it unplugged and run it just on the battery, it does not freeze upwards.  Help.  This is crazy.  What would cause such a thing.  I tried other points of sale, I tried to use the power strips.  It freezes only when it is plugged.

Hi zianez,

1. did you of recent changes on the computer?

2. you receive an error message?

3. do you have other external devices connected to the computer?

Method 1

I suggest that you reset the parameters of power plan on the laptop to default settings, then check if it works.

(a) open the power supply Options by clicking the Start button, click Control Panel, clicking system and Maintenance, and then clicking Power Options.

(b) according to the plan that you want to change, click change plan settings.

(c) now, click change advanced power settings

(d) click on restore defaults for this plan.

(e) click applyand OK

 

Check if the problem persists.

Method 2

If the previous step fails then I suggest that you check in the event viewer to find out the cause of the issue and after return with details.

What are the information contained in the logs of the event (Event Viewer)?

http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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