G2710 - scanning of documents, full size

Hi, I hope someone can help me with what is probably a very simple problem!

I want to scan a paper document to PDF on my MacBook (OS x 10.6.5) using my new HP Scanjet G2710.

In the HP Device Manager, I select "Scan to PDF", and the device scans the page.

However, for some reason any is decides to choose her own area of narrow sweep around the text box, rather than simply scanning the whole page as it appears on paper. Why does do this and how can I put it so that it scans the entire page, all that is on it?

I can reset the manually scanning area for the first page, but when I put in additional scanner pages that is not an option, and I'd rather just scanned it the whole page every time when even.

Any advice much appreciated.

Justin

OK, we're going to uninstall it with the option "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall< this="" is="" the="" key="">
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now run a software update.

Finally, download and install the driver and software from the "Support & drivers" link at the top of this page.

Tags: HP Printers

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