Get the Green Screen when I play videos on my HP Pavilion 23 Windows 8

Hello

during playback of videos on my HP Pavilion 23 running windows 8 all of a sudden the video screen goes green and the only way to get a video to play again is to restart the computer. It's a new computer and it has happened as we got it. all updates are set to automatic so that we do not understand what is happening! It makes us crazy! lol any help would be so appreciated!

Thank you!

Hello

Try a new installation of the plugin flash/ActiveX as follows.

First, download the Flash uninstall utility on the link below and save it in your downloads folder.

Flash Player Uninstaller.

Once the download is complete, close all the browser windows, open your downloads folder and run the program uninstaller.  After this has completed, restart the computer.

When windows has reloaded, download and install the latest version of Adobe Flash. Note: You can deselect the option to include McAfee Security Scan Plus before downloading.

When the installation is complete, restart the computer.

***************************************************************************

If the above is not correct the problem, try the following.

First of all, download and run the uninstall program of Shockwave on the link below.

http://fpdownload.Macromedia.com/Get/Shockwave/Uninstall/Win/sw_uninstaller.exe

After this has completed, restart the computer.

When windows has completely recharged, download and install the latest version of Shockwave on the following link.

http://get.Adobe.com/Shockwave/

Once again, after the installation, restart the computer.

Kind regards

DP - K

Tags: HP Desktops

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