get the message: windows 7 build 7601 copy of windows is not genuine. How can I fix it?

Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->

Validation code: 50
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - QCPVQ - KHRB8-RMV82
Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
Windows product ID: 00359-OEM-8992687-00095
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D75F6B8D-FD33-4D93-A59B-C18C085AD922} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.140303 - 2144
TTS Error: T:20141011100331115-
Validation of diagnosis:
Resolution state: n/a

Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002

Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002

OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002

OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: FCEE394C-69-8007007e_B4D0AA8B-604-ffffffff_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed

Analysis of file data-->

Other data-->
Office details: {D75F6B8D-FD33-4D93-A59B-C18C085AD922}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-RMV8200359-OEM-8992687-000952S-1-5-21-2765373032-2013221779-1732552744Dell Inc.         Dell Inspiron N7110 systemDell Inc.         A1320120905000000.000000 + 00028F73607018400FE04090409SA Western Standard Time(GMT-04:00)03DELL QA09 109

Spsys.log Content: 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

License data-->
The software licensing service version: 6.1.7601.17514
Error: the product key is not found.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
Beyond: 0 x 0000000000000000
Event timestamp: 10:5:2014 13:14
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:

--> HWID data
Current HWID of Hash: NAAAAAEAAgABAAEAAAACAAAABAABAAEAln0A/WZHKK0AXzKeqJvwO1zDbGLcxnY8cgEucw ==

Activation 1.0 data OEM-->
N/A

Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
BOOT
MCFG DELL QA09
QA09 DELL SLIC
SSDT DELL PtidDevc
ASF!   REFERENCE DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09

Hi Karen,.

Sorry for the late reply.

According to the problem description, I understand that your Windows is not activated, and you also get a large number of .dll errors. .dll error is displayed if there is no corrupted system file.

Follow the method to fix the .dll below error:

I suggest you run the checker of file system (CFS) analyze and check if it helps.

  1. Click Start, type command prompt or cmd in the box Search
  2. Right-click guest, and then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click allow.
  3. At the command prompt, type the following command and press ENTER: sfc/scannow

The sfc/scannow command will scan all protected system files and replace the corrupted files by a cached copy which is located in a compressed folder to %WinDir% \System32\dllcache.
The placeholder % WinDir % represents the Windows system folder. For example, C:\Windows.

Note Do not close the command prompt window until the audit is completed 100%. The results of the analysis will be posted when this process is complete.

Restart the computer and try to activate.

To activate windows using phone follow the step below:

  1. Press the windows key + R
  2. Now type "slui 4" in the Run dialog box and press ENTER.
  3. Select the closest location and click Next
  4. Take the phone activation option and brace yourself for a real person.

I suggest you check the below link for more option on get help activate Microsoft Windows:

http://support.Microsoft.com/kb/950929

Hope this solves the problem. If the problem persists, you can write to us and we will be happy to help you further.

Tags: Windows

Similar Questions

  • Windows is not genuine.how can I fix?

    Windows is not genuine.how can I fix?
    I'm not good at this fielld... pls help.

    Hi Selimyc,

    ·         How long have you been faced with this problem?

    ·         You did material new or modifications to the software before the show?

    Windows 7 license store may be damaged or unreadable. Please try the steps below to re-create the store.

    1. open Internet Explorer.

    2. type: %windir%\system32 in the browser's address bar.

    3. find the file CMD.exe

    4. right click on CMD.exe and select run as administrator.

    5. type: net stop sppsvc (it may ask you if you're sure, select Yes)

    6 type: cd windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    7 type: Rename tokens.bar tokens.dat

    8 type: net start sppsvc

    9 type: slui.exe

    10. after a few seconds of activating Windows dialog box will appear. You may need to reactivate and/or re - enter your product key or Activation can occur automatically.

    If the steps above do not help, you can call the telephone option again, automated and reactivate.

    1. click on start, type slui 4 in the start search box and press ENTER.

    2. Select your country.

    3. Select the telephone activation option.

    Dial toll-free and reactivate Windows.

    See also:

    Activating Windows: Frequently asked questions

    http://Windows.Microsoft.com/en-us/Windows7/activating-Windows-frequently-asked-questions

    I hope this helps!

  • My windows 7 ultimate genuine pre installed on my laptop for over a year now its entry Windows is not genuine how can I fix?

    I bought a Lenovo T510 with Windows 7 Ultimate genuine pre installed on 03/20/11.  The product ID is 0426-OEM-8992662-00497. Ive been using it daily for over a year with all of the problems until this morning. When I turned on the laptop I received the message that my copy of windows 7 Ultimate can be false, even though I received an update of windows on 06/07/12 How is that? When I tried returning product key he still came the same. What I do, and how can I solve this problem?

    Your windows is not genuine.

    The key of product in use is the infamous Lenovo OEM SLP key blacklisted. This key has been blacklisted before Windows 7 came out and has never been sold.
    You will need to buy a full edition of genuine windows or return to windows, your computer comes with that.
  • I get the message "Windows is not genuine" after reinstalling windows

    4 years ago, I bought my laptop (HP ProBook s 4310) with Windows 7 pre-installed, without any disk. A month ago, I formatted my HDD and reinstalled windows. First of all, I found my key windows (using "magical jelly bean"), then downloaded an iso of Windows 7 from Digital River, installed and used my previous key.

    Now, I get this non-genuine message. Since I initially bought windows and that the seller does not gives me any drive, I think not that I did something wrong. Someone knows a solution to this problem?

    Option 1:

    If the COA sticker is damaged, you must use the recovery partition to reinstall Windows 7, it will be exempt from the need to use the product key to activate your installation of Windows 7.

    Option 2:

    If your recovery partition is not available or damaged, you must contact the manufacturer of your computer, and request that a defined recovery disk you can use to reinstall Windows 7. They could practice a small shipping and handling. This will exempt the need to also use the product key.

    Option 3:

    If neither options 1 or 2 is possible, then you will need to invest in a new license of full version of detail.

    New computers coming often pre-installed with Windows 7 have what is called a recovery partition. This is used to reinstall an operating system in the case of a system failure. To access it, you need to start when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 key DEL or tab. See the manual that came with your PC for instructions on how to reinstall Windows.

    This is how the recovery partition is accessible to most popular brands...

    For Dell, press F8 on the keyboard until the Advanced Boot Options menu appears on the screen.

    For HP, press F11 directly after switching on the device

    For LG, press F11 directly after switching on the device

    For Toshiba, press and hold "0" BEFORE and during the power upward

    For Acer, press and hold ALT + F10, as soon as you see the logo

    For Asus, press F9, as soon as you see the Asus logo.

    For Samsung, press F4 to the power upward...

    For Fujitsu, press the F8 key directly after the power

    Advent, restart your computer. Then, press F10 repeatedly until the message "Starting system recovery"

    Sony VAIO, reboot and press "F8" or "F10" repeatedly until the screen "Advanced Boot Options".

  • Unable to format the memory card, I get the message "windows could not format.

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    Hello
    my laptop detects the memory card (after a good dose of refreshing it), but whenever I try to open it or scan or format, any area 'my computer' freezes. and, now my phone displays the message "no inserted memory card. I use a dell inspiron 1525 with windows vista sp2 with 3 GB of ram and and 230 GB hard drive.
    to get you in the loop, the songs on my memory card using previously to disappear on their own or used to go corrupt, so I decided to scan it. now, when I insert in my lappy, im facing this new problem. kindly helppppppppp me.
    PS - after several attempts, I had the option to put in shape, but after clicking on the option, I get the message "windows could not format.

    Hello

    You are able to use any other memory card with no problems on the same computer?

    Try to format it on another computer and check. If you are unable to format it on another computer then it is perhaps because of the corrupted memory card. You will need to contact the manufacturer for assistance.

  • After an update has failed (service Pack2) I get a message "windows is not genuine".

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    My laptop has been inactive for a few weeks and when I started I had many updates to install...

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    Other possible solutions? I have a lot of programs installed there and I don't want to reinstall windows from the restore CD. In addition, I do not know if it would work since I have the product key appears to be invalid for any reason any...

    Thanks in advance

    I don't know what the problem is to post your report in the forums - especially since you are clearly able to download also.

    The problem seems OK - a corrupt license store.

    Please try the steps below to re-create the store with the correct data.

    (1) open an Internet browser window.
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    (3) find the CMD.exe file
    (4) make a right click on CMD.exe and select "Run as Administrator"
    (5) type: net stop slsvc (it may ask you if you're sure, select Yes)
    (6) type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    (7) type: Rename tokens.bar tokens.dat
    (8) type: cd %windir%\system32
    (9) type: net start slsvc
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    (11) restart your computer twice.

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    If you're still running Windows 7 and have not yet upgraded to Windows 10 then

    Download and run the Microsoft Genuine Advantage Diagnostic Tool:
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  • After cloning a Windows 7, I suddenly get the error Windows is not genuine

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0x8004FE21
    Code of Validation caching online: 0x0
    Windows product key: *-* - KT6JH - GD2G2-CYCBY
    The Windows Product Key hash: utzLWpX7vJLcNNqFSg2/SNlkWQA =
    Windows product ID: 00359-OEM-9804077-57474
    Windows product ID type: 8
    Windows license type: COA SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4425EAD4-AF64-448E-A6CA-C1792DA6A6B5} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.120330 - 1504
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    Microsoft Office Professional Plus 2007-100 authentic
    Microsoft Office OneNote 2007 - 100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x 86) \Internet Explorer\iexplore.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->
    [File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office details: {4425EAD4-AF64-448E-A6CA-C1792DA6A6B5}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-CYCBY00359-OEM-9804077-574748S-1-5-21-1431995697-1789167939-1368675158Acer Aspire 5740 Phoenix Technologies LTD.V1.28 20100812000000.000000 + 0001F383F07018400FC04090409Eastern Standard Time(GMT-05:00)03ACRSYSACRPRDCT10010012B8F620CD0E4270EmryL53NeQtBQYoDD9SHtOe5zgG4 = Microsoft Office Professional Plus 2007 89446 903-9316045-651831100Microsoft Office OneNote 2007123060EC8057B7F73Vy1VlfFF66GA7uY1hyKZEK/XKSk =81609-953-0068205-620421

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_COA_SLP
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-040-757474-02-1033-7601.0000-2312012
    Installation ID: 015332876941068422009746752261574980226881493074059235
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: CYCBY
    License status: licensed
    Remaining Windows rearm count: 2
    Trust time: 07/10/2012 21:20:48

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: n/a
    Beyond: 0x000000000001EFF0
    Event timestamp: 10:6:2012 12:15
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    Altered the file: %systemroot%\system32\sppobjs.dll
    Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Altered the file: %systemroot%\system32\sppwinob.dll
    Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
    Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
    Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Altered the file: %systemroot%\system32\drivers\spsys.sys

    --> HWID data
    Current Hash HWID: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAln2eDYLDSibCG bQwOgm4LR7XF0 plus

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC APIC PTLTD
    FACP INTEL CALPELLA
    HPET INTEL CALPELLA
    START PTLTD $SBFTBL$
    MCFG INTEL CALPELLA
    SLIC ACRSYS ACRPRDCT
    SSDT PmRef CpuPm

    I cloned a cloned hard drive 500G hard 1 TB which has been cloned from the original 250 G HD thaqt provided with the computer.  The first clone worked like a charm - this one I had trouble getting the reader to clone, and then after a while I started to have the pop box.  I called support – they agree it is a geniune version and do not understand what the problem is.  Help - I can no longer update Windows and now I'm having a problem with my iPhone, sync with iTunes on this machine.  Help me, please.

    The common cause for these mismatches is a defective Intel Rapid Storage Tech driver

    Download and install the latest version of...

    http://Downloadcenter.Intel.com/Detail_Desc.aspx?ProductID=2101&DwnldID=20624&lang=eng&IID=dc_rss

    Then run another MGADiag report and view the results.

  • my windows is not genuine how can I install the key on my com

    I have a new computer that I had the hard drive replaced. the homepage displays a warning my windows is not authentic. If you need to install the product key. How can I do this

    To analyze and solve problems for Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to the desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the button continue, which will produce the report.
    To copy the report in your response, click the button copy in the tool (ignore the error at this stage), and then paste (using r-click and paste or Ctrl + V) in your response.
    -* in your own thread *, please

    Please also state the Version and edition of Windows cited on your COA sticker (if you a) in the case of your machine (or inside the battery compartment), but does NOT quote the key on the sticker!
    http://www.Microsoft.com/en-us/howtotell/hardware.aspx

  • I let someone use my computer and somehow they ended up formatting my hard drive, so now I have no operating system. If windows are not coming how can I fix.

    I let someone use my computer and somehow they formatted my computer, s he always tells me to run the Startup Repair, but it won't let me. Someone knows how to fix this?

    Your best option is to try to reinstall Windows 7:

    If Windows 7 is pre-installed:

    New computers that come pre-installed with Windows often have what is called a recovery partition. This is used to reinstall an operating system in the case of a system failure. To access it, you need to start when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 key DEL or tab. See the manual that came with your PC for instructions on how to reinstall Windows.

    If your recovery partition is not available or damaged, you must contact the manufacturer of your computer, and request that a defined recovery disk you can use to reinstall Windows 7. They could practice a small shipping and handling.
    ------------------------------------
    This is how the recovery partition is accessible to most popular brands...
    For Dell, press CTRL + F11 directly after switching on the device
    For HP, press F11 directly after switching on the device
    For LG, press F11 directly after switching on the device
    For Toshiba, press and hold "0" BEFORE and during the power upward
    For Acer, press and hold ALT + F10, as soon as you see the logo
    For Asus, press F9, as soon as you see the Asus logo.
    For Samsung, press F4 to the power upward...
    For Fujitsu, press the F8 key directly after the power
    Advent, restart your computer. Then, press F10 repeatedly until the message "Starting system recovery"
    Sony VAIO, reboot and press "F8" or "F10" repeatedly until the screen "Advanced Boot Options".

    If you have a retail copy of Windows 7 installed, use your reinstallation disk to perform a new installation:

    http://Windows.Microsoft.com/en-us/Windows7/installing-and-reinstalling-Windows-7

  • Your copy of windows is not genuine - how can I solve this problem / get a genuine copy of windows 7 ultimate

    I don't want to go to earn 10 - I've heard too many problems.  I'm ready to upgrade to win 8 or 8.1 if it means I get a legitimate copy of windows

    See more of Diagnostic report.

    Diagnostic report (1.9.0027.0):

    -----------------------------------------

    Validation of Windows data-->

    Validation code: 0

    Code of Validation caching online: 0xc004c4ab

    Windows product key: *-* - X92GV - V7DCV-P4K27

    The Windows Product Key hash: aU2z1/fnhnLHmhBm699qYZT2E6s =

    Windows product ID: 00426-OEM-8992662-00400

    Windows product ID type: 2

    Windows license Type: OEM SLP

    The Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {39925E49-B133-4F66-B5AD-313D699A1FC4} (1)

    Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Product name: Windows 7 Ultimate

    Architecture: 0 x 00000009

    Build lab: 7601.win7sp1_gdr.151230 - 0600

    TTS error:

    Validation of diagnosis:

    Resolution state: n/a

    Given Vista WgaER-->

    ThreatID (s): n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    File: No.

    Version: N/a, hr = 0 x 80070002

    WgaTray.exe signed by: n/a, hr = 0 x 80070002

    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->

    Cached result: n/a, hr = 0 x 80070002

    Version: N/a, hr = 0 x 80070002

    OGAExec.exe signed by: n/a, hr = 0 x 80070002

    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->

    Office status: 109 n/a

    OGA Version: N/a, 0 x 80070002

    Signed by: n/a, hr = 0 x 80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: fast

    Download unsigned ActiveX controls: disabled

    Run ActiveX controls and plug-ins: allowed

    Initialize and script ActiveX controls not marked as safe: disabled

    Allow the Internet Explorer Webbrowser control scripts: disabled

    Active scripting: allowed

    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->

    Office details: {39925E49-B133-4F66-B5AD-313D699A1FC4}1.9.0027.06.1.7601.2.00010100.1.0.001x 64*-*-*-*-P4K2700426-OEM-8992662-004002S-1-5-21-2595295314-2542787543-4225730385Corporation SonyVGC-RT100YAmerican Megatrends Inc.. R0215T2 20090902000000.000000 + 000D94A3007018400F804090409Time(GMT-08:00) Standard Pacific03HPQOEMSLIC-MPC109

    Content Spsys.log: 0 x 80070002

    License data-->

    Input error: can not find script file "C:\Windows\system32\slmgr.vbs '.

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: n/a

    Beyond: 0 x 0000000000000000

    Event time stamp: n/a

    ActiveX: Registered, Version: 7.1.7600.16395

    The admin service: not registered - 0x80070005

    Output beyond bitmask:

    --> HWID data

    Current Hash HWID: NgAAAAEAAgABAAEAAQACAAAABAABAAEA6GFeeXrS2FDET5CjxF2wENabrO + LNoiqlLsihUxY

    Activation 1.0 data OEM-->

    N/A

    Activation 2.0 data OEM-->

    BIOS valid for OA 2.0: Yes

    Windows marker version: 0 x 20001

    OEMID and OEMTableID consistent: Yes

    BIOS information:

    ACPI Table name OEMID value OEMTableID value

    APIC                                   Sony                     VAIO

    FACP                                  Sony                     VAIO

    HPET                                  Sony                     VAIO

    MCFG                                Sony                     VAIO

    SLIC SLIC-MPC HPQOEM

    OEMB                                Sony                     VAIO

    GSCI                                   Sony                     VAIO

    SSDT                                  Sony                     VAIO

    The date of manufacture of your system is around September 2009, which means that your system might have are preinstalled with Windows 7, but another edition such as the home edition Premium or Home Basic edition.

    Check at the bottom of the laptop or in the battery compartment to confirm the version and edition of Windows which initially is preinstalled on your laptop, then the answer here with your findings.

  • Receiving the message window is not authentic... key and activation error is not true.

    I bought Microsoft Window 7 Home premium with my Dell laptop in 2011. I had window installed on the laptop, as well as real Cd of Windows 7 and the key of window number is printed on the back of my laptop.  I reinstalled the window on my laptop with the windows cd and inserted the right key. But I get the message window is not genuine. I tried a lot of things... updated bio, fast memory of intel and also all the latest driver of my laptop from the Dell Web site. But still unable to activate the it.followed all the intruction provided in dell as microsoft community community, but still no result.

    Someone can help me. I'm also pasting the result of MGA diagnostic tools.

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0
    Code of Validation caching online: 0x0
    Windows product key: *-* - MK7JP - GHTB6-DV923
    The Windows Product Key hash: lrFcCyr + 9u2QtE6FEcrgsGPEtnc =
    Windows product ID: 00359-OEM-9902994-74509
    Windows product ID type: 8
    Windows license type: COA SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1AE2237D-E3B3-49F8-A756-C8E5AFF4CF33} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.150525 - 0603
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {1AE2237D-E3B3-49F8-A756-C8E5AFF4CF33}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-DV92300359-OEM-9902994-745098S-1-5-21-1823455569-3041811487-3675979126Dell Inc.. Inspiron N5110 Dell Inc.. A11 20120803000000.000000 + 0007E223807018400FE04090409India Standard Time(GMT+05:30)03DELL WN09 109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_COA_SLP
    Activation ID: 01f5fc37-a99e-45c5-b65e-d762f3518ead
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00198-029-974509-02-1033-7601.0000-1812015
    Installation ID: 009794081222872485976195139692296731118475912305979490
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: DV923
    License status: initial grace period
    Time remaining: 39660 minute (s) on (27 day (s))
    Remaining Windows rearm count: 3
    Trust time: 01/07/2015 23:31:52

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    Beyond: 0 x 0000000000000000
    Event timestamp: 7:1:2015 21:22
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:

    --> HWID data
    Current HWID hash: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqgQzST8BobcDgqnnMa8xHjqKt9qJi5z

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC DELL WN09
    FACP DELL WN09
    HPET DELL WN09
    MCFG DELL WN09
    SSDT TrmRef PtidDevc
    WN09 DELL SLIC
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    OSFR DELL M08

    Have you tried to restart by phone?

    How to activate Windows 7 manually (activate by phone)
     
    1) click Start and in the search for box type: slui.exe 4
     
    (2) press the ENTER"" key.
     
    (3) select your "country" in the list.
     
    (4) choose the option "activate phone".
     
    (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
     
    (6) explain your problem clearly to the support person.
     
    http://support.Microsoft.com/kb/950929/en-us

  • When I try to copy the files from Windows Mail on Vista on a USB key I get the message "you are about to copy this file without its properties

    I move the file from my old PC which took place with Vista on a new computer running with Win 10 where I have Windows Live Mail is installed.  When I try to copy the files from Windows Mail on Vista on a USB key I get the message "you are about to copy this file without its properties".  After studying this issue on the forums, a proposed solution was to reformat the drive in NTFS format, I did.  This does not solve the problem.  Any suggestions?  Would it be OK in this case to ignore the message and copy the file without its properties?

    Well data files/user of vista should work. Yes a NTFS format is good, go to run, or cmd, type:

    diskmgmt.msc in msc, R.click on the material, delete the partition, create one, format. Use the default settings,

    Once thru, L.click the disk, go to actions, all, select 'enable '.

    In addition, live windows for vista is microsoft discontinud

  • Whenever I try to update, I get the message "windows Explorer has stopped working". It then seeks a solution, restarts, and immediately stops again. No error code just a constant circle. This has happened for days. I am running windows 7.

    Whenever I try to update, I get the message "windows Explorer has stopped working".  It then seeks a solution, restarts, and immediately stops again. No error, just a constant circle of shutdown and startup code.  This has happened for days.  I am running windows 7.

    I think that norton or mcafee may have been preinstalled as trial versions, but I've never actually used them. Unfortunately I can't use the windows Explorer, so I can't check if they are still there.

    We will cover all the possibilities.

    1. download each of the tools for deletion below, save it to your desktop:

    Norton Removal Tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee removal tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    2. close all open applications (that is, anything with an icon on the taskbar).

    3. After completing some you have a copy of your handy product key, uninstall all software (including LiveUpdate and Add-ons of Norton) Norton through Control Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view)

    IMPORTANT! => Activate the Windows Firewall immediately after the restart.

    IMPORTANT! => Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed the steps #4, #5 and #6 below!

    4. right click on one of the files that you saved in #1 above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

    5. Repeat step #4 for another removal tool.

    Tips:

    -Online use another computer to download the removal tool, if necessary, then transfer it to the computer via CD, DVD, or a USB brand new, never been used (flash drive), or a summer freshly updated in shape.

    -Online start the problem in Mode safe computer, if necessary, proceed as above.

    -Online after completing all of the above, uninstall AVG Free & reboot. Now do a new installation of AVG Free 9.0, this time select the CUSTOM installation option and do NOT install (uncheck) Linkscanner Search-Shield, Active Surf-Shield, security or the email of crawl components toolbar.

    Why you don't need your anti-virus to scan your email
         http://thundercloud.NET/infoave/tutorials/email-scanning/index.htm

    -Online download/run system update before running Windows Update again: http://support.microsoft.com/kb/947821

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • Can I use my network wireless at home I don't have a problem, but when I use it at work I get the message window explorer cannot display the webpage

    Please help I can use my network wireless at home I don't have a problem, but when I use it at work I get the message window explorer cannot display the webpage and the worl tour plan has a red cross on it can you help me solve this problem

    Hi susanearle,

    You can try the steps in your previous thread about this problem?

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-networking/have-wireless-connection-can-only-connect-from/12a7163c-A54D-4894-81F7-bd4fb92b2da4

    Please let us know, thanks!

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