Getting the 204 error when installing adobe cc

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  Hi JFO58,

  I recommend you to run on your system cleaning tool:Download Adobe Reader and Acrobat tool - Adobe Labs

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  Kind regards
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  Adobe Download Troubleshooting Wizard

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  ·         Have you tried to access the files that were on Skydrive?

  ·         Did someone else uses your computer?

  From now on, I suggest you try the steps mentioned in the article below.

  Error message when you use user credentials to connect to a network from a Windows computer: "the specified network folder is currently mapped using a different username and password.

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  Hello Jo,.

  Thanks for posting your question on the Microsoft community.

  We need more information about the issue so that we can help you better.

  What is the full error message or code when you say, ""getting fatal error when you try to start Windows 7 Easy Transfer? '"

  Thank you for details on the issue.

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• Get the 43 error when you try to update creative cloud.

  Whenever I try to update the creative cloud application, it sticks to 71% and it shows an error reading "Installer could not access a critical file. Please try to reinstall. (Error code: 43). "I tried several times and even after a system restart and a permissions repair, I get the same error. Any suggestions?

  I went through the towers with chat support on this issue. I'll list the steps and also the chat session, we had here:

  Steps to follow:

  1. Open the activity monitor and close Adobe all related applications
  2. Navigate to: / Library/Application support/Adobe
  3. In this directory, you will see a folder named OOBE - rename this folder in OOBEold
  4. Navigate to: MAC HD/Applications/Utilities directory
  5. There, you will see a folder named "Adobe Application Manager" - remove
  6. Download Adobe here cleaning tool: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proce dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
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  Support Chat session:

  Please contact Adobe.
  A representative will be with you shortly.

  You are chatting with "Amel" now

  Amel: Hello. Welcome to Adobe Technical Support.

  Amel: Hi Josiah.

  Josiah Wallingford: Hello

  Amel: I received your request. Allow me a moment to check your account and review the details of your request.

  Amel: Thank you for your stay online.

  Amel: I understand that you can not update the creative Cloud desktop application you receive error code 43. Is this correct?

  Josiah Wallingford: that's right

  Amel: Thanks for the confirmation of the issue. I'll be happy to check and help you with that.

  Amel: Can I know the exact error message you are getting when trying to update the product?

  Amel: I know the exact error message full you get while trying to update the product? *

  Josiah Wallingford: I'll have to run a second time to get the error. One moment

  Amel: sure.

  Josiah Wallingford: Installing update... 71% Installer could not access a critical file. Please try to reinstall. (Error code: 43) Contact Customer Support

  Amel: Thanks for the information.

  Amel: Josiah, let's try doing some troubleshooting steps. Lets work together to solve the problem.

  Josiah Wallingford: sounds good amel

  Amel: Leave the desktop application CC, close all Adobe activity monitor process, he raises and try to update.

  Josiah Wallingford: I already did with the latest technology... Gave us the same error

  Amel: Please open Finder > go > utilities > Activity Monitor.

  Amel: Okay.

  Josiah Wallingford: after we tried we were disconnected

  Amel: Thanks for the information, Josiah

  Amel: Again please close all Adobe applications, including desktop application Cloud creative of the activity monitor.

  Josiah Wallingford: OK

  Josiah Wallingford: OK done

  Amel: Rename then Adobe Application Manager, OOBE folder.

  Amel: Open Finder > go > go to folder > / type library > Application support > Adobe folder.

  Josiah Wallingford: OK

  Amel: Please let me know if you have trouble locating the records.

  Josiah Wallingford: I found it

  Amel: great.

  Josiah Wallingford: now what?

  Amel: Rename another OOBE folder

  Amel: Go to Finder > go > go to folder > Type ~/Library > Application support > Adobe folder.

  Josiah Wallingford: I'm in this folder. I see a folder called "OOBE". What you want that I rename it to?

  Amel: OOBE and rename it OOBEold.

  Amel: Yes, you are right.

  Josiah Wallingford: done

  Amel: After that, delete the application Adobe, creative MAC HD cloud file manager > Application > utilities.

  Josiah Wallingford: done

  Amel: Now let's start cleaning tool. I'll give you the link to download the cleanup tool...

  Amel: Please click here.

  Amel: Double-click AdobeCreativeCloudCleanerTool.zip to extract the

  Amel: AdobeCreativeCloudCleanerTool.dmg.

  Josiah Wallingford: Ok it's open... should I choose "Clean All"?

  Amel: Please choose only creative cloud.

  Amel: If please remove creative Cloud desktop application and try to install the desktop CC application.

  Josiah Wallingford: OK done

  Amel: Now, try to install the desktop CC application.

  Josiah Wallingford: Install it from where?

  Amel: I'll give you the link to direct download for desktop CC applications.

  Amel: Please click here to download desktop cc. applications

  Josiah Wallingford: Is the installation

  Amel: Okay.

  Josiah Wallingford: Ok it's installed... which is the latest version?

  Josiah Wallingford: its not asking me to update any longer

  Amel: Please launch CC desktop applications and see if you are able to see CC 2014.

  Josiah Wallingford: I see them. They are eager to be updated.

  Amel: Please click Refresh.

  Josiah Wallingford: Ok it is updated... looks like it will take some time

  Amel: Okay.

  Josiah Wallingford: I'll get back in touch if I have other questions.

  Amel: of course, I'll keep the case open for your convenience so that you can contact us if you still have the same problem.

  Josiah Wallingford: great. Thank you

  Amel: Your file number is *.

  Amel: You can see the file number to contact again us.

  Josiah Wallingford: Got it. good day.

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