GOOD DAY, Lightroom serial number question

I HAVE A LICENSE OF LIGHTROOM AS A GIFT FROM LEICA WITH MY CAMERA; I HAVE A SERIAL NUMBER, BUT THEY CAN NOT VALID ON MY COMPUTER. SOMEONE HAS THE SAME PROBLEM?

Hi Annea91991345,

We will be happy to help you, but before that, there are a few information such as:

What version of Lightroom you have?

What is the exact error code/message?

What operating system you are using the version?

Until then, you can also consult the following links:

Error: "serial number is not valid for this product". Adobe Creative Suite

Error: "this serial number is not for a product calling it" | Adobe Creative Suite

Learn how to enable or disable Adobe applications

The activation and deactivation of Adobe problems

Let us know if that helps.

Tags: Adobe

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    Hi, there are 35 client (s) online in front of you. We will be with you as soon as possible. Thank you for your patience.

    Hi, there are 31 client (s) online in front of you. We will be with you as soon as possible. Thank you for your patience.

    You are now talking to Bhagawan.

    Fanny: Hello! Welcome to the Adobe Customer Service.

    Joel: Hello

    Bhagawan: Hi Joel.

    Joel: I have to reinstall Lightroom 5 but my serial number is not displayed remotely in my products and Services on the Web site

    Joel: I bought a Lightroom 5 upgrade in July

    Fanny: I'll be happy to check and help you with this question.

    Joel: For some reason any registration of the product does not appear under my account. I have my VISA transaction info if it helps you to find my purchase.

    Joel: thank you

    Fanny: I'll be right with you.

    Joel: Okay

    Bhagawan: Okay.

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    Joel: *.

    Fanny: thank you.

    Bhagawan: Let me check on that.

    Stephanie: For security reasons, could verify your full name and address of billing on your account please?

    Joel: ensure that:

    Joel: Joel *.

    Joel: *.

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    Joel: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on my products and service information to retrieve the serial number.

    Joel: I see that Lightroom 4... No Lightroom 5.

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    Joel: Give me a sec

    Bhagawan: sure.

    Joel: Nope... still shows that Lightroom 4

    Joel: Products in use Version registration platform when Lightroom 4 Mul October 4, 2012 to register new products

    Bhagawan: Okay.

    Joel: Don't know why it is not show my driver's license, upgraded to Lightroom 5

    Bhagawan: Please give me a minute or two.

    Joel: Okay

    Bhagawan: sure.

    Fanny: Thank you to stay online.

    Joel: np

    Joel: Joel, in this case, I put you this cat to our team in order to check and help you with the serial number.

    Joel: Okay

    Bhagawan: Please stay on the line.

    Joel: Okay

    Please wait while I transfer the chat to the appropriate group.

    You are now chatting with Naveen R.

    Native r: sorry for the wait. Please stay online.

    Native r: Hello! Welcome to the Adobe Customer Service.

    Joel: Okay

    Joel: Hello

    Native r: Hi Joel.

    Native r: I understand that you are unable to locate the serial number.

    Joel: I bought Lightroom 5 on July 25, 2013, as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number does not appear in the page products and services.

    Joel: I looked through my e-mail receipts and could not find an order confirmation (or whatever it is Adobe on my recent purchase.) After purchasing the upgrade, the serial number is displayed and I thought that I had recorded using Adobe account portal

    Joel: Apparently, it did not work. I have my VISA if necessary transaction information.

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    R: Naveen, I'll be happy to check and help you with that.

    Joel: thank you

    Joel: As I said to the agent, when I entered my products on the portal of Adobe, I can see my Lightroom 4 info, but the Lightroom 5 upgrade info is not there.

    Joel: a = go

    Joel: sry

    Native r: thank you for waiting. A moment please.

    Joel: Okay

    Naveen a: I'll be right with you.

    Native r: sorry for the wait. Please stay online.

    Joel: Okay

    Native r: thank you for waiting. A moment please.

    Native r: sorry for the wait. Please stay online.

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    Joel: Are you living?

    Native r: I'm sorry due to the error of the application that I'm unable to check on that.

    Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter

    Native r: I'll give you the steps to find the serial number on your Adobe account.

    Joel: I already know how to look for a serial number. The problem is that it does not appear in the Adobe account portal.

    A: Naveen please log in under another browser.

    Joel: Ever tried. Used IE then Chrome

    Native r: remove the cookies your browser update.

    Joel: Same problem

    Joel: Please provide me with a number to call

    Native r * one time that you sign in to the Adobe account, click on "My products" under the "my products and services.

    Naveen a: *, You can locate the serial number that you have saved.

    Joel: I already have.

    Joel: It is NOT listed

    Joel: which I said in the last 40 minutes +.

    R: Naveen can I know the address of e-mail that you connected to Adobe account?

    Joel: *.

    R: Naveen thanks.

    Joel:...

    Native r: thank you for waiting. A moment please.

    Native r: I see that your serial number is registered under your account.

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    Native r: I will give you the serial number by email after the end of that conversation.

    Joel: Okay, but please make sure that this isn't Lightroom 4 but my serial number Lightroom 5

    Native r: Yes. Due to a technical error, you are unable to locate him.

    Joel: ok please send serial number

    Naveen a: sure.

    A: Naveen is another thing I can help you?

    Joel: No.

    From left to right: you're welcome.

    Native r: please contact Adobe. We are available 7 days a week, 24 hours a day. Good bye!

    This chat session is over.
    Please contact Adobe.

    OK, I was able to recover my previous system image and fortunately it seems that you can get the serial number of the help-> System Info.  I tried to save the serial number again through my products page and while he said that the registration was successful, we'll see.  At least I should be able to install LR5 on my new machine now.

    Edit:  I also just found out that the serial number is listed under my orders, but not under my products.  Weird.  In my defense, I never thought to check the history of my order because I never received a confirmation email and the order has not been listed after purchase even as late as mid-August (when I checked last.)  Very strange but it's all good now.

    Edit #2: OK now I feel stupid.  I just got an email from Naveen with a real support AND if the correct serial number.  So, I was wrong.  Live Chat process still feel incredibly long with a few responses apparently canned / automated, but, in fairness, he did get back to me.  Thank God I washed my feet today...

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