Got the order number but not redemption!

I ordered the educational version of creative suite and received an order number by email, but no serial number or redemption have not been able to find or activate.  I got an email saying: I bought the product and got an order number, but the product does not appear in my plans.  I was not able to find a way to activate. I have read the forums, but none mentioned how to know the number of redemption with only the order number.  Help, please. Thank you.

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