Grandma needs help problem "sysdata.xml.

I bought a computer about 18 months ago that started unexpectedly quit after 12 months. No error message. I went back to the provider that did not cause after replacing the power supply and move the surge protection. He replaces computer and transfer data via Acronis. Stops kept happening, but now I get the message that Microsoft has deceted a problem and restarts the computer. When I look into the details, I see whenever there is the same message but with different sysdata.xml figures for example WER-96377-0. I sent this to the supplier who ignores me currently. I ran a scan of Malware and a sweep of CCleaner. I tried to find the file, but it is not visible. I googled the file details and see that this is one problem with others. I have no hope of understanding or to fix this problem myself. What I want to know is it something I should continue with the technician who sold me this nightmare? Why this is happening? Is it her fault or mine? I'm really lost here, oh and frustrated too, I could really do with some advice on how to proceed.

Thanks in advance.

You are welcome.

Quite often blue screen errors are caused by a faulty driver. The pilot could be a hardware or software driver.

Blue screen sometimes errors are caused by defective hardware.

By looking at the files minidump would give an indication of what (s) or material may have caused the accident.

If the person tries to solve the problem has a background in troubleshooting blue screen error then there is a good chance that he or she can decide the issue.

If the problem is software it might follow you for Windows 10 so it's best to try so to resolve this matter before the upgrade.

Obviously if the problem is hardware problem would be independent of the operating system.

If you have a new computer the problem would follow you if the problem was software and that you have installed the same software on the new computer.

Tags: Windows

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    The ONLY way you can do a clean install of Windows XP if you have disks that came with the computer or if by chance, there is a hidden partition restore (not to be confused with the system restore).

    If your kids er - well & their spouses are going to spend money on a new HARD drive, they'be be better spend on a low-end Windows 7 computer and brand-new (for example, a netbook or a mini).

    NB: Any data on your Windows XP computer must be considered 100% reliable! (This includes all of your usernames and passwords, for example, those used for online banking, etc.) You do NOT want to put ALL the data from Windows XP to a new computer or HARD disk.

    Good luck, Grandma. Hope that your grandchildren will treat you better than their parents.

    PS: Time wounds all heels.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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