Desperately need help problem preview/publish in Captivate 5

I work with Captivate 5 latest version (incl. patch) on a Windows 7 computer.

I have a project of ~ 120 slides of 'light' (boxes, buttons, TEBs only about 30 ~ slide), the slide deck is imported from ppt. In addition, I have a few (recorded with ppt, important in library) audio files for each slide.

My problem: if I saw 'slide' or "then 5 slides", everything works - but as soon as I try Preview complete draft or "from this landslide", audio door, but the slide content disappears, I get a white screen that flashes & sound like mouse clicks continue. When the flashing you see elements of other slides appear and disappear, but so quickly (in milliseconds) that it is impossible to understand the slides. And above all: WHY?

I tested with several slides as starting point and he continues to plays, as above, so do not think that it has something to do with a particular slide.

I hope someone can help. I'm at my wits end

BR, Anja

Hello Anja, and welcome to the forum,

There could be a lot of reasons: hardware problems of corruption of the file (blades or objects) etc.

You could try a couple of things:

  • clear the cache of CC
  • Delete preferences (with closed CP) file; on Win7, it's this folder: C:\Users\\AppData\Local\Adobe\Captivate 5
  • try to copy and paste the slides to a new empty project with the same resolution, not all at once in order to find the corrupted slides possible

Normally the size to CP5 is not really a problem more than in previous versions, but of course your PC configuration is important.

Lilybiri

Tags: Adobe Captivate

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