Gray screen, freezes without end

Vista did when I try to sign out and Paint Shop Pro Photo X 3 has been frozen for more than an hour with the circular thing running.  Whenever I have to pull the plug on the computer so that it stops.  Nothing else works, not [ctrl] [alt] [delete], nor repeated close orders...  I hate Vista, I have installed XP on this computer!

Why is the text in this gray box?  It was not made either.


Hello

I suggest you follow the mentioned below for the methods to solve the problem.

Method 1:

Start the computer Safe Mode and check if the problem still persists. Refer to the city link below to start the computer in safe mode:

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

If the computer works fine in safe mode, resolution of the problems of clean boot to restart. Refer to the city link below to perform the clean boot:

http://support.Microsoft.com/kb/929135

Method 2:

You can also try to create a new user account, so that the question could be linked to the specific user account. See the mentioned link to create a new account below:

http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

Method 3:

If none of the above step resolves the issue, you can repair the damaged or missing files by running the System File Checker tool. Check out the link for more information below:

http://support.Microsoft.com/kb/929833

Kind regards

Gaurav Prakash - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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