Green screen since update to version 12.0.0.38

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• Video problems and a green screen

  Hello

  I read the questions and answers on this topic, but some things work and others do not.  For example, I was able to solve one of my problems with some other fixes I found through online forums General for the 'green' screen that plays with the audio only.  It seems to work for me on you tube but not on Facebook more videos alhtough Facebook worked the first time when I rebooted.

  What I did get into my internet options and under accelerated graphics that I checked use software rendering instead of...

  and on the Security tab, I checked activate 64-bit processes in increased protected...  It Enhanced protected mode should as well then?  Should I check this option.

  I also treid to do what the responses recommended... as a right click on the video on Facebook when he plays and then I get a pop up I get the settings options or global settings and adobe flash player info... by clicking on settings gives me options but none for "screen", only for my microphone, camera and storage.  If I click on global settings, need me to flash player help.  And the last option, I get my version of Adobe info, which is version 13.00.214.  So no option to uncheck the box disable accelerated graphics cause I think I already did this in Control Panel.

  But why is working with youtube and videos from Facebook that I also tried to play videos as wmv and other video files files in my windows media player flash and then I get a screen black but still audio not play now.

  My computer is a HP Pavilion Notebook PC and it came with Windows already installed 8.1.  My graphics card is a Radeon R5 AMD graphics card.

  So what the devil now.  Should I install more recent Adode Player?  Even by unchecking the option graphis accelerated, this isn't really a solution for the deeper problem and the question, because then it slows down your graphics card?

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  I'm sorry if I'm unloading on you... I want too much, but it's so frustrating as a consumer of always having to go through such things.  I use my laptop to work on his own account so please help!

  Thanks for letting me vent...  I'd appreciate your help, thank you.

  A frustrated customer

  Thank you for visiting the Forums HP's Support and welcome. I'm sorry you're having problems.  I looked into your problem with video problems.

  You have uninstalled Internet Explorer?

  Have you tried Google Chrome?

  It already includes Adobe® Flash® Player built-in. Google Chrome automatically updates when new versions of Flash Player are available. Adobe are on version 15. Here'sa place to update. It has a link to Google Chrome as well.

  Here is a link to common problems of Flashplayer.

  I would try a system restore because this could undo any change that could happen with an update from Microsoft. Sometimes they have not completed or installed on the laptop.

  Hope this helps you.

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• Green screen

  I don't have tim eto go to a store to get my laptop checked and I really need to get this problem resolved I would need my laptop for College very soon. my laptop is new, but recently he had problems with video playback. It shows the green screen! When I use the facebook application, netflix app or Skype, it shows a greenscreen during playback of the videos or the web, chat with friends. I looked at a few solutions and it told me to update my laptop, but it already has the latest version. SO PLEASE HELP.  Ive posted this question 2 times and no one answered the first time while the question has been deleted.

  the product name is HP 15 Notebook PC

  Product number is J2U73EA #ABU

  8.1 Windows 64-bit

  Hello

  Try a new installation of the Flash plug-in as follows.

  First, download the Flash uninstall utility on the link below and save it in your downloads folder.

  Flash Player Uninstaller.

  Once the download is complete, close all the browser windows, open your downloads folder and run the program uninstaller.  Once done, restart the laptop.

  Then (unless you already have it), download and install Firefox , then using Firefox, download and install the latest version of Adobe Flash. Note: You can deselect the option to include McAfee Security Scan Plus before downloading.

  Close all browser windows before you run the installer of Flash.

  Start Firefox and see if the videos etc. play Ok in this browser - if they do, close Firefox, open Internet Explorer and click on the same link Adobe Flash above to get a command prompt to install the Flash component.  Once completed, restart Internet Explorer.

  Kind regards

  DP - K

• HP laptop: Video Green Screen with sound

  I just bought a HP laptop laptop 15-f111dx A8 series 8gm, 750 GB.  When you try to view videos on you tube or facebook I have sound but no picture, just a green screen.  I went online to try to find a solution and have upgraded Flash Drive. It worked once and after turning the computer and turn on again, he returned to green screen.  All the patches I've read on the internet are for older computers or another version of Windows. What can be done to correct this. A brand new computer should not be set up correctly before buy you?

  Hi @Novice60,.

  Thank you for visiting the Forums HP's Support and welcome. I'm sorry you are having problems with your new laptop HP 15-f111dx.  I looked into your problem with video does not properly or the green. Try clicking on the green screen, in the tab named storage Local and put 10 k and the green screen should disappear.

  Here is a link to the HP Support Assistant, if you need it. Just download and run the application and it will help with the software and drivers on your system that need to update the graphics driver may need to be updated.

  Have you tried another browser? This link will help you to upgrade your browser if necessary.

  I would like to know how this happens.

  Thank you.