HP laptop: Video Green Screen with sound

I just bought a HP laptop laptop 15-f111dx A8 series 8gm, 750 GB.  When you try to view videos on you tube or facebook I have sound but no picture, just a green screen.  I went online to try to find a solution and have upgraded Flash Drive. It worked once and after turning the computer and turn on again, he returned to green screen.  All the patches I've read on the internet are for older computers or another version of Windows. What can be done to correct this. A brand new computer should not be set up correctly before buy you?

Hi @Novice60,.

Thank you for visiting the Forums HP's Support and welcome. I'm sorry you are having problems with your new laptop HP 15-f111dx.  I looked into your problem with video does not properly or the green. Try clicking on the green screen, in the tab named storage Local and put 10 k and the green screen should disappear.

Here is a link to the HP Support Assistant, if you need it. Just download and run the application and it will help with the software and drivers on your system that need to update the graphics driver may need to be updated.

Have you tried another browser? This link will help you to upgrade your browser if necessary.

I would like to know how this happens.

Thank you.

Tags: Notebooks

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