Hard disk 1 failure short DST Check

Hi all

The laptop is a HP Pavillion G6 and failed a quick review of the system on Hard Drive 1. I then ran a Test of the component on the hard drive and it produced a failure ID og GLL1BV - B 6, 8737 - MFPX1F60UN03 and a product ID of C5J48EA #ABU.

My question is a hard drive broken completely, died? It is not my computer and was not supported if files would be lost.

If the hard drive needs to be replaced, can someone point me in the direction of a suitable replacement of 750Go drive?

If it's broken, is it possible to access the files and to rescue some of them?

More to that, I understand that I will need to reinstall the operating system on the new drive hard if she has completely disappeared, how I would approach this? As far as I know that the guy has no a boot disk as Windows 8 came preinstalled.

Finally, if she has not broken, no idea how to fix? It would be useful to take it to a repair shop, or that they would do what I did?

Sorry, it's a long, this is my brother's cell phone and I have a Mac, so not too sure on it in all honesty. Let me know if you need more info on the laptop or the problem.

See you soon,.

James

It seems that the hard drive has failed and needs to be replaced. If you are still in warranty HP will send a replacement. If this is not the case, a laptop SATA hard detail can be used. Just be sure to get a quality at least equal the original in order to use recovery discs that you can order from HP if none have been created using the software on the laptop. Recovery media can usually be ordered online from laptops or by phone Support page.

Example HERE

If you need more help post returns with full model number & product as indicated on the Service tag on the bottom of the laptop.

Tags: Notebooks

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    mthrn8tr wrote:

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