[URGENT] Vibe Z2 phone Pro is not lit after selecting «encrypt phone»

Dear staff of Lenovo,

Me'm Sudhakar works for Intel, Bangalore. I use the phone for 4-5 months and had some problems of exchange messaging features. So I did a factory reset and tried to quantify phone to install the certificates.

After you select Encrypt phone (phone was at the same time under load 80 + %), phone started and stopped at screen Lenovo. Waited for 10 minutes and then I turned off because the screen does not move even to encrypt page. He always showed the Lenovo screen only. So I did a power OFF using the power button / stop, but now the phone is not yet on.

Tried pressing the hard power button, but it is not powered.

Can you please help? What should I do now?

This is an urgent request that the phone is unusable.

Thank you

Sudhakar

91- ****************

(Bought the phone using India Flipkart)

Moderator Note: phone removed for the protection of the Member.

Dear staff of Lenovo,
Phone started to work after leaving unattended for 3 days. Battery is completely empty and after that when I plugin the charger the LED started to blink red and the restoration began to work... Not sure why the battery should be drained completely.

A factory reset after that and now phone is functional...

Thanks - I'm glad I don't have to visit the service center

Thank you
Sudhakar

Note from the admin; personal information in order to avoid misuse.

Tags: Lenovo Phones

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