hard drive failure - means following error: failure ID 9cw77a-5km5t8-xd002k - 60s 903?

Hello

For 6 months, I have HP Pavilion dv6 3180ec, Win7 64 bit running.

Recently the laptop itself restarted several times over the past two days with a hard disk failure message (blue screen); After the reboot, a hard drive diagnostic was requested however never properly started... Run the test from BIOS and I have following error message:

Hard drive test failed

Failure ID: 9CW77A-5KM5T8-XD002K - 60S 903

(interesting is that the SMART test successfully)

Someone knows, is the gravity of failure? HARD drive change is necessary? I would avoid the situation to send it to HP customer service to guarantee control and have no laptop for a month, that guys will not suffer the same problem (actually even if I now write the post on this laptop - and without everything again...)

THX

F.

Hello

If this isn't a SMART error, this will be a failure of the drive Self Test short or long and really would indicate that the drive needs to be replaced.  There is no need to have to send the laptop, as if you contact HP to get a new HARD drive to be shipped to you under warranty, the player will be sent to you - you normally pay a guarantee that it will be refunded when you return the defective HARD drive.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

The procedure to replace the HARD drive appears from Page 55 of your & Maintenance Guide.

Kind regards

DP - K

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