have windows 8, cannot print from HP officejet pro 8500, PLEASE HELP? !!

OfficeJet pro 8500, have windows 8 65 little now, does not print, I have troubleshooted on chat with HP technical support. they had me uninstall and reboot, reinstall, and it still won't print. the printer works. It works with all the other computers runing on windows 7 & our cell phones. Help, please.

Hi coreysmom923,

Follow the steps below and let me know what happens?

First step: clear temp directory

  1. Type %temp% term or search programs and files of field
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

Second step: downloaded and extracted to your system:

1 download the drivers and full software features

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-110033-1&CC=US&DLC=en&LC=en&os=4132&Product=3752462&sw_lang=

2. once the download is complete, double-click the file to extract the software.

3. when the installation window opens, press the Cancel button to stop the installation

4. tap folder in the race or search programs and files of field

5. Locate and open the folder starting with 7z (example: 7zS2356)

6. right click on the folder and select copy

7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

8 open the 7z, that you just copied on your desktop

9 open the Util folder

10 open the CCC folder

11 start the uninstall_L4

12. once the uninstall is complete, restart the computer

13. run disk cleanup from the tools Accessories\ system under all programs folder

14. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads.html

15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

Let me know if you are able to successfully install the software and driver and are able to print & scan?

Tags: HP Printers

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