trouble getting black to print on officejet pro 8500 a, help

Printer is new tried to stop and remove and re-installing the ink cartridges.

Hello colemata,

There may be several things that cause this problem. I recommend the following article, there a few excellent troubleshooting that should help narrow down and resolve the issue:

http://support.HP.com/us-en/document/c02208875

Tags: HP Printers

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    Hi, RichadThompson_720,

    What version of Windows are you using?

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    The practical guides offered by HP about your printer model

    http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_task=useCategory&cc=us&DLC=en&LC=en&product=3752456

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    Then why you mark something as the answer when you got no response?

  • Assistant printer HP - Officejet Pro 8500 has

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    Hello

    Try to remove the software completely by clicking on start > all programs > HP > HP Officejet Pro 8500 A910 and follow the uninstall option.

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    I managed to understand the bug in the system:
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    Update the Firmware

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    Welcome to the HP community @seamaster805,

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    Hit the "Accept as Solution" If we have reached a solution and the "thumbs up" to say thank you for my help.

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    I'm stuck in the box of / address of the fax server in the Windows Fax and scanning configuration wizard. Where can I get this information? I think I can finish with this info.

    Hello

    Windows Fax and Scan allow scanning from Windows, fax of the printer can be done by the HP Officejet Pro 8500 A910 software or Print Fax - printer HP Officejet Pro 8500 A910.

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    Receiving an error code of B87126D0 for HP 8500 wireless printer.  Printer will not turn off or restart properly.  Goes into a loop of full automatic test and finally clearly isn't the problem.  Conducted several hard resets, power disconnects and other troubleshooting steps, but they do not clearly the problem... The printer screen says "Turn off and then back on.  The following lights are flashing: phone (auto answer)! , blue wireless symbol and the power button.  Keyboard / function keys allow for the entrance - the only button that responds is the power button which translates the same loop long selftest.

    Hi @teebone22,.

    Thank you for visiting the Forums HP's Support and welcome. I read your thread on your printer HP Officejet Pro 8500 A909a and get the error B87126D0.

    Plug the power supply directly to a wall outlet works. Do not plug it into a power strip, surge arrester, or secondary power source. Like that might be the cause of the error.

    Here is a link to the HP print and Scan doctor. HP print and Scan Doctor performs a check of your system and check the firmware of the printer.

    Here is a document on the error codes and their meanings. First Solution: reset the product

    I hope this helps.

    Thank you.

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