Having problems connecting to a client in Adobe Content Viewer. get the authentication failure

How do people get with the content viewer Adobe?

It is always a struggle for us. We have a customer struggling with her now - had created an adobe id, a week ago and dow nloaed the app followed the troubleshooting guide. but still no luck...


They have to go to digitalpublishing.acrobat.com, sign in with the Adobe ID and accept the terms of use.

Note: this must be done one desktop computers. It cannot be done from a mobile device.

Tags: Digital Publishing Suite

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