Having problems installing of software and drivers for HP Deskjet 9800

I uninstalled my HP Deskjet 9800 because I have too many problems with it. I use Windows XP.  I went to hp.com and download the software and drivers for this printer. The software and drivers simply go to my folder of the downloaded files. How can I install this software for my printer work? Any help would be greatly appreciated. Thank you, Patricia

The downloaded file is a .zip or .exe.  Go to your download folder (right click on start > explore, click the Folders icon and navigate to your folder) and then double-click the downloaded file.

If it is a .zip file, it will create a folder.  Inside this folder is going to be a setup.exe file - double click on it.

If it's a .exe file, double-clicking on it to launch the installer.

Tags: HP Printers

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