header Bad pool on windows 8, do not know why or what to do

Hello

I have problems with my laptop, its only 6 months.

I have Windows 8, last week I had the bad_pool_header error blue screen happens. Every time, all of a sudden, the computer restarts with this blue screen, I do not seem to do something specific, so it is difficult to identify this as the problem. the programs I normally have running are Internet explorer, Word, Windows media player. My internet has been a strange month, many pages not to load not except if I refresh several times.

my subscription of 2013 to kaspersky was about to run out, so I downloaded the demo of kaspersky 2014 to see if I wanted to buy it. I did not uninstall the 2013 before you download and install the 2014. Maybe that's my problem because the bad pool header error has not occurred since then. However the slow opening refreshing Web pages longer.

Someone suggested to a clean boot to find the problem, but as I say, I don't know what to look for because all three times this happened randomly, so I don't know what to do once I am in a clean boot.

Please can you give me some clear advice, im not a expert so step by step please!

Pjmabnna

These were related to your Kaspersky software.  I remove it and use the built in Defender in its place.

Tags: Windows

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    ---------

    I'm grateful for any help I can get in that case.

    My system is: AMD 9950BE CPU, motherboard ASUS Crosshair II Formula, 4 x 2 giga OCZ 1066 mhz memory, Vista Ultimate 64 bit, ASUS 295GTX GPU

    Postal salvation,

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