Headphone Sound quality soundproof with no. beat all of a sudden

Hi, a few days ago, I started my laptop (Toshiba C855) to listen to music through my headphones (which I do every day), and the sound quality was terrible, really choked with no background of graves and so bad, I couldn't distinguish the songs that were played (by any platform such as Spotify Youtube, Windows MP etc.). I t have the headphones off to a repair shop, but they couldn't find the problem is obviously an internal problem. I have tried many headphones that all work on other devices, I've updated, uninstalled and reinstalled Realtek, I've updated all the drivers, everything set to default settings... I've tried everything. I should also mention that the actual Laptop speakers are fine, and when I have my headphones in is also a rattling lingering in the background.

I also noticed that when I tried to solve the problem on Realtek in Event Viewer, it is said that there were 2 events present that day, I started having these problems, which has said the following:

Driver management concluded the process to install the driver hdxsrsa.inf_amd64_ab5f4adfb36998fd\hdxsrsa.inf for the Instance ID of device HDAUDIO\FUNC_01 & VEN_10EC & DEV_0269 & SUBSYS_1179FB31 & REV_1002\4 & 846037E & 0 & 0001 with the following status: 0x0.

Driver management has completed the process to create the Service Instance ID of device HDAUDIO\FUNC_01 & VEN_10EC & DEV_0269 IntcAzAudAddService & SUBSYS_1179FB31 & REV_1002\4 & 846037E & 0 & 0001 with the following status: 0.

I do not know if these are what are the cause of the problem, or if it's something else, but I'd be grateful if someone could help me because I have never had a problem like this in the 3 years I've had this laptop, cheers

Alan Reddy

Since it seems that there is a new driver installed, I would roll back to the previous driver had no problem.  Click on start and run control RSTRUI.exe and then chose the day, the driver has been installed and go back to the hour or the day prior to that.

Tags: Windows

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