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• I paid for the latest suite of creative cloud, but cannot download it and can't get in touch with Adobe.

  Hello, as stated in the title, I recently bought a one year student membership to Cloud Adobe Creative suite, with the confirmation number provided by email. It's been more than 24 hours, and I still cannot download my purchase. When I click on the download button, the download starts, but is only to between 4 and 30% before stopping. Error messages that are returned are 201 or 1001. 201 refers to the Internet connection which, according to the website of my ISP, is fine. Referring to the 1001 error troubleshooting section offers all first uninstall the desktop app creative cloud and then reinstall it before you run the vacuum cleaner. However, I am unable to uninstall the trial version, only receives a message that uninstalling cannot happen because other applications use. None are open and even a restart does not solve the problem.

  Adobe phone service is naturally closed at the time wherever I come home from work, and their chat tool is inactive since purchase. So, I turn on the forums. If someone from Adobe can contact me, or if anyone in the Adobe community has useful advice, it will be greatly appreciated.

  Anthony Y.

  Hi Anthony,.

  Apologies for your trouble, I raised a request for you, ticket # is CCRW 53867 call back.

  Please wait for a call back to your local time work, there could be a delay due to the end of the week.

  Concerning

  Stéphane

• Hello, I recently bought a new iMac and I am wanting to install Lightroom for her, but I'm having some trouble with the key to series is not recognized. There is no disk drive on the new Mac, so I can't just pop the disc in. Is there anyway I

  Hello, I recently bought a new iMac and I am wanting to install Lightroom for her, but I'm having some trouble with the key to series is not recognized. There is no disk drive on the new iMac, so I can't blow my disc. Is there a way I can download it simply by using the key to series on my package? I tried the section "Redeem Code", but said air key is not valid. Thank you

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• Hello. I purchased a CS2 product and im having problems with activation. I have the key but my installation failed in the 'summary '. Please help thanks.

  Hello. I purchased a CS2 product and im having problems with activation. I have the key but my installation failed in the 'summary '. Please help thanks. This is what im seeing.

  

  See my response in audition 3 error with installation

• Hello I am downloading from my site and my characters are messy. I type an e (taken glyphs-window), but what appears is an and the copyright sign? can someone tell me how I get rid off this

  Hello I am downloading from my site and my characters are messy. I type an e (taken glyphs-window), but what appears is an and the copyright sign? can someone tell me how I get rid off this?

  I tried a lot of things, but nothing seems to make a difference.

  In my view, they have already done for you...

  The site seems OK now. Hooray !

  But let's dig down to the serious things of this.

  If the browser needs a statement of character. Probably ' UTF-8 ', but another or an older one would be as well, as long as it's cheap, and it respects the method of characterization of the Web page.

  This statement can be provided by (1) the web server itself (its default value), (2) the htaccess file in your web root directory server, or (3) on each web page. Where there are several and contradictory statements perhaps, the older in the command above rules. But in the case where the Server and the htaccess do not provide a statement of character and your web page later on, it shouldn't be a problem.

  Your provider said that they do not have a such context in their web server, and it wasn't a htaccess file in your root folder (Muse is not create it for you). Once again: do not worry, it should always be no problem, because all your web pages provides the declaration as well (thanks to Muse). We have checked that, no doubt.

  That is where their claim is not accurate. BTW: many tips are on the Internet on the common practice in this area and they all advice that the htaccess is not the place more obvious to the declaration. The page is the best place to put it.

  W3C (the 'boss' of http and html)

  some general information:

  Choosing & applying a character encoding

  putting in a .htaccess file:

  Definition of charset in .htaccess information

  and finally, put on the page:

  Declaring character encodings in HTML

  But what is even more strange: I checked the web server of your provider to access this service online, and it seems that their server is to provide a framework (and it is UTF-8, fortunately). It's the opposite of what they have been say...

  Now I have the idea of some personal provider noticed this morning that their server wasn't working properly (maybe after a failure of server or another incident or failure), serving the pages with a wrong setting. Then maybe they quickly corrected, and not to let you know that, they tell you to put in place this htaccess file (which makes no difference, just as the declaration of your page also could not prevail in the setting of the server).

  So now, you are done with all the three statements: a parameter, a htaccess in your Web site folder and that of your server page. As long as they all say and expect the same (UTF-8) you don't have to worry about this.

  Problem solved, three times!

  PS: many accommodation providers (and I'm afraid that yours as well) tend to declaring that whatever they do is 'standard' and 'obvious'. While in many situations, it's always a little different and certainly not the standard, not to mention obvious...

• Hello! I installed Adobe premiere pro and Creative Cloud show that the app is installed, but it is not on the computer. What should do?

  Hello! I installed Adobe premiere pro and Creative Cloud show that the app is installed, but it is not on the computer. What should do?

  You have a 64 bit system? If this isn't the case, it will not work.

• Hello! I changed my credit card, and I'm trying to change the number of the account, here, too, but does not appear, how can I do this?

  Hello! I changed my credit card, and I'm trying to change the number of the account, here, too, but does not appear, how can I do this? Please answer me as fast as you can!

  Manage your membership and your payment. Creative cloud

  https://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

• Continue to try to turn on my firewall, but won't automatically and using the manual option does not work either.

  Continue to try to turn on my firewall, but won't automatically and using the manual option does not work either.  Can repair you.

  Hello
  Follow these instructions:
  Download and install Windows Repair:
  http://MajorGeeks.com/tweaking.com_-_Windows_Repair_d7141.html
  When the repair of Windows opens, click on the tab to start repairs, click Start. Uncheck all boxes except for the following:
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  -Reset the permissions of files
  -WMI repair
  -Repair Windows Firewall
  Then click Start. Once it is finished, restart your computer. Let us know if that helps you.
  Brian

• Why is compatible windows 7 with Medal of honor alied assualt and assualt pacifc and airborne, but not with Medal of Honor 10eanniversaire Bundle. and have xp and windows 7 can I play and keep the games on xp with windows 7 is installed

  Why is compatible windows 7 with Medal of honor alied assualt and assualt pacifc and airborne, but not with Medal of Honor 10eanniversaire Bundle. and have xp and windows 7 can I play and keep the games on xp with windows 7 is installed

  Hello
  Welcome to the Microsoft answers site.
   
  By design, the game is not compatible with windows7.
   
  You can also check with the manufacturer of game for any version upgrade of this game, which could be compatible with windows7.

  Yes, if you have the dual operating system on your computer, you can play and record games on xp, start the computer in Xp and you can play the game.

  I also invite you to visit this link to learn more about running the old programs/games in xp or vista compatibility mode.

  Here is the link:
  http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows

  Let us know if you have any questions.

  Thank you and best regards,
  Azam - Microsoft technical support.

• I downloaded a software program on my computer, but how to find and transfer it to my blackberry

  I downloaded a software from my computer program, but how to find and transfer it to my blackberry?

  Hello

  What is the model number of the phone blackberry do you use?

  I suggest you to go through the phone manual on how to transfer data from the PC to the phone

  Where you can transfer photos, pictures, films etc., via Bluetooth.

  I also suggest you to contact the manufacture of your product and check.

  http://us.BlackBerry.com/support/

• I connect to Windows Messenger, but "the email address and the password is incorrect." Please try again"I have already reset my password but still can't connect.

  Windows Messenger connection problem

  I connect to Windows Messenger, but "the email address and the password is incorrect." Please try again"I have already reset my password but still can't connect. Can someone help me?

  Hello my. CatherineMorit,

  The best place to ask your question of Windows Live is inside Windows Live help forums. Experts specialize in all things, Windows Live, and would be delighted to help you with your questions. Please choose a product below to be redirected to the appropriate community:

  Windows Live Mail

  Windows Live Hotmail

  Windows Live Messenger

  Looking for a different product to Windows Live? Visit the home page Windows Live Help for the complete list of Windows Live forums to www.windowslivehelp.com.

• I installed G10-ebook but when open it and write down the username and password it starts and stops immediately and closes what should I do?

  I installed G10-ebook but when open it and write down the username and password it starts and stops immediately and closes what should I do?

  Hello

  Step 1: Check if the problem persists in the clean boot state.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  Reference:
  How to configure Windows XP to start in a "clean boot" State
  http://support.Microsoft.com/kb/310353

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
  1. click on start and then click Run.
  2. type msconfig and click OK.
  The System Configuration Utility dialog box appears.
  3. click on the tab general, click Normal Startup - load all services and device drivers and then click OK.
  4. When prompted, click on restart to restart the computer.

  Step 2: Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

  Reference:
  Using the event viewer
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true

  Understanding of event viewer
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

  Procedure to view and manage event logs in Event Viewer in Windows XP
  http://support.Microsoft.com/kb/308427

• My laptop under windows Xp service pk 3... Windows Update keeps trying to download Update KB 2416447 Secuirty but never, it installs and does not

  Windows Update keeps trying to download Update KB 2416447 Secuirty but never, it installs and does not

  Hello Roy Green,

  Thanks for your post.  Take a look at this thread for a possible solution to your problem.  Please let us know if it did or did not help to resolve this problem.

  See you soon

• I am trying to intall the new adobe flash but its not allowing and continues to tell me I don't have enough privaleges to add this item.

  How do we change privalages

  I am trying to intall the new adobe flash but its not allowing and continues to tell me I don't have enough privaleges for add this... even though I am the administrator on the computer?

  Hello Victor,.

  Try to run the Setup file of Adobe Flash Player as an administrator by following the instructions in this article:
  http://Windows.Microsoft.com/en-us/Windows7/how-do-I-run-an-application-once-with-a-full-administrator-access-token

• Failure of the software update, try to disable to load but it lights again and again

  Hello, I installed Lollipop but PC Companion insist an update exists I was completed by a faulty update of software startup message, my mistake was trying to update with the battery with 65% of the load. And don't remember not what happens, but I'm done with the software update failed error and the phone switch works and market with the same message, I read the other post about turn off and load, but I turn off with the little red button to force it, but if I connect the magnetic cable or usb cable to power it on again , I force to turn off and and the phone turns on again (with the message update failed). It is this normal? I left more time on the phone like that but "load", this will dry the battery? What do I do? Thank you

  Try a system repair using PC Companion as this will often fix questions - this will be factory reset your phone and erase all data

  Turn off your phone and unplug the PC (Hold to increase the volume and power for 10 seconds)
  Start PC Companion and select the area of support then updated my phone/Tablet then blue fix my phone/Tablet and follow the instructions on the screen - when prompted connect your phone turned off always press and hold volume or back button - this should begin the process of repair or reformatting

  If you use Windows 8/8.1 or a 64-bit operating system and then adjust the settings for PC Companion and run in compatibility mode and choose Windows 7 or XP