I paid for the latest suite of creative cloud, but cannot download it and can't get in touch with Adobe.

Similar Questions

• I just joined the creative cloud but cannot download the latest version...

  I just joined the creative cloud with an annual plan to 12,19 EUROS, but the application does not download the latest versions of photoshop and lightroom, why?

  From what you say, it seems it isn't a problem downloading, but is rather a question that you have the software downloaded and works, but it is referring the assessment mode - which is the situation?

  Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• I bought Creative Cloud, but cannot download it

  I have bought creative cloud at the special $ 30 a month, but price when I go on the site, according to the applications, it says install trial version. How do recognize my purchase and I would like to download it? I am a Mac user.

  Don't you tried disconnecting and Signing In?

  https://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  If so, follow the procedure below:

  (1) right click on the Finder on dock icon and select the option "Go - To Folder."
  (2) you will get a text box, type in below mentioned command and then press 'return '.

  / etc

  (3) it opens the etc folder, please search for the file named ""host " and copy the same office screen.it"

  (4) double click on the Hosts file, it will open it with TextEdit.

  Let me know if you see any Adobe related as entries in the Hosts file 127.0.0.1 activate.adobe.com... etc?

• Purchase of creative cloud, but cannot download 10 free images?

  Hello

  I didn't know that there is a time limit on downloading images of adobe stock. I downloaded 1 month ago to show my team, and finally got the approval to download the other 9, but it says that I can't download them? I was wondering if I could get an extension to download the 9 remaining images. If I had known that it would expire in 30 days, I would have accelerated the process.

  Can you help me?

  Thank you

  Hello

  Please see the link below for more information:

  How in fact "do you mean" the free 10 images they advertise?

  Hope this helps!

• Just installed CC paid for the full suite and when I go to open an application, it crashes.

  Hello

  I just installed CC paid for the full suite and when I go to open an application, it crashes.

  If the problem is on Mac, this article may be able to help.

  CC 2015 crash on launch applications | Mac OS

  ml https://helpx.adobe.com/Creative-Cloud/KB/CC-2015-applications-Crash-on-Launch---Mac-OS.HT

• How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

  How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

  Hi kanikas100,

  Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

• I am not able to access the ranking for the last registered course. I could access it earlier and can verify the points of my colleagues. Please solve this problem.

  I am not able to access the ranking for the last registered course. I could access it earlier and can verify the points of my colleagues. Please solve this problem.

  Hello

  It seems that the "Gamification" has not been activated because learners can win and compare points with their colleagues based on rules defined by the 'administrator ' in the Gamification.

  You can check with the administrator of your side on the Gamification has been activated or not.

  Kind regards

  Ajit

• Three days ago, I've been accused creative cloud without my knowledge. How can I get refund?

  Three days ago, I had the annual subscription without any previous communication.

  I did the one year subscription but I didn't want any renewal.

  I'm at the Bank to be sugested to manage as a fraud operation.

  I don't see anyway to get in touch with Adobe.

  I am amazed that I have to enter a public forum to handle this delicate situation.

  I hope someone can get in touch with me until I return the my Bank to declare that Adobe has charged my credit card without my consent

  JAvier

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• How do we uninstall the maps4pc software, I tried everything I don't know and can't get rid of it, I can't do same hidden.

  How do we uninstall the maps4pc software, I tried everything I don't know and can't get rid of it, I can't do same hidden. It is what makes the impossible using other programs. Help! I only wanted a card and got it *.

  Hi RA48,

  I'm sorry to hear that you are facing problem with software uninstall PC Maps4. I would like to know more information about the issue, so that I could help you better.

  1. what happens when you try to uninstall the software or program?

  2. do you get any error code or error message?

  3 is it limited to this program or with all programs?

  4. that all the troubleshooting steps have been tried?

  If you haven't tried these troubleshooting steps, so let us try the following methods; I'm sure this will help you to solve the problem.

  Method 1:

  Run the fixit in the following Microsoft Fixit article and check if it works.

  Solve problems with programs that cannot be installed or uninstalled:

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall/

  Method 2:

  Put the computer in a clean boot state and then try to uninstall the software/program and check if the problem persists.

  How to troubleshoot a problem by performing a boot in Windows Vista or Windows 7:

  http://support.Microsoft.com/kb/929135

  Note: once you have completed troubleshooting, try the procedure described in step 7 to reset the computer to start as usual.

  Also use Microsoft Safety Scanner and check if there is no threat of viruses.

  Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

  Note: The Microsoft Safety Scanner ends 10 days after being downloaded. During these 10 days, it will remove all the files infected by the virus and records. I suggest you create a backup of your data, and then install Microsoft Safety Scanner.

  Please reply with the status of the issue, so that we can better help you.

• I downloaded the latest version of PSE 9, but cannot access RAW images. My Olympus E - M5 is supported

  I can not open RAW photos in Photoshop elements 9.03. I've updated to the latest version of Camera Raw but who says my camera is supported, no luck.

  Olympus E - M5 is supported in Camera raw 6,7 and 10 PSE.

  For PES 9 camera raw 6.5 is supported, but Olympus E - M5 is not supported in camera raw 6.5

  Check out the link for more details below:

  http://www.Adobe.com/support/downloads/detail.jsp?ftpID=5264

  http://www.Adobe.com/support/downloads/detail.jsp?ftpID=5370

  http://forums.Adobe.com/thread/311515

  -Thomas yannick

• Why the free trial of creative cloud will not download on my laptop? I even upgraded my OS from Windows 7 to Windows 10.

  I have some difficulty to download the free trial of creative cloud on my laptop.

  Please take a look at the suggestions here: Troubleshooting download and install questions

  You can also try the steps listed in "unable to install". Creative Cloud Desktop to reinstall the creative Cloud Desktop application

  I hope this will solve your problem, but if not, please let us know.

  Guinot

• Error message Popup Wuauclt.exe has encountered a problem and need to close. Send the error message or not. I've done both and can't get this popup go away

  A few days ago, I downloaded SP3 on my windows XP computer. and update the windows installer, eversince, then I have a reception an annoying popup message, which reads as follows: Wuauclt has encountered a problem and needs to close > we're sorry for the inconvenience. SEND a MESSAGE ERROR / DON "T SEND I have highlighted both send and not a thousand times and can't get rid of this annoying popup."
  What can I do

  Hi AgnesBradshaw,
   
  Follow the steps in the article to resolve the problem:
   
  Error messages when you start a Windows XP-based computer and then try to download Windows updates

• My hard drive crashed and I can't get in touch with Microsoft because they want a product id and the number I have is not working. Help!

  I've had my laptop for several years and a week ago, the hard drive crashed. So, although I had all my photos and movies and other saved, I lost Vista. This wouldn't be a problem if I could find the disks that came with the computer at the beginning, but I've moved several times in recent years (college) and I can't find them. Anyway, I'm now trying to get in touch with Microsoft to get a new drive, but they won't talk to you unless you can provide a product key.

  There is a product key on the back of my laptop, but their system apparently doesn't like it and so they're going to make me pay $ 50 just to send someone. Someone knows how to bypass the product key thing, so I can get a customer support?

  Thank you
  Chandra

  Hello

  as vista came preinstalled Microsoft do not offer FREE support for this issue of yours. That is why the price of $50.

  and they ask for a product ID, not a product key that you mentioned; but who has the same result; no free support

  Product ID is completely different from the product key

  your support is the manufacturer of your laptop; but feel free to ask questions on these Forums

  to reinstall vista:

  Contact the manufacturer of the laptop computer and ask them to send you to vista recovery disks to reinstall the operating system back as it was when you bought it

  they do it for a nominal cost of $

  or borrow a vista microsoft dvd; not a HP, Acer recovery disk etc

  Make sure that you borrow the correct 32-bit or 64-bit microsoft dvd to your computer

  they contain all versions of vista

  This is the product key that determines which version of vista is installed

  http://www.theeldergeek.com/Vista/vista_clean_installation.html

  How to replace Microsoft software or hardware, order service packs and replace product manuals

  http://support.Microsoft.com/kb/326246

• How can I get in touch with service reresentative to cancel my subscription to creative cloud?

  ADOBE - SHAME ON YOU!

  I followed the discussions in this forum, I'm not alone almost lose my mind after being wrapped around in Adobes Electronic customer service nighmare of learning.

  It is absurd how Adobe seeks to improve their income by making it virtually impossible for customers terminate a subscription in a simple and professional way. As mentioned by other subscribers - it is OBVIOUOS for us all, and it should come as no surprise to Adobe that most of their Clients are mainly in the corner opposite of IDIOTS. In any case, it's totally disrespectful to treat in this way cllients.

  Despite you connecting to my Adobe personal account I find no cancellation form, no e-mail or phone number Customer Service and I am directed to this FORUM! to put an end to my personal subscription!

  Can someone please help me stop my subscription! Now!

  Hello

  Sorry for the inconvenience,

  I see you had a subscription under the same email id that you use with the forums, but the subscription has already expired.

  In the case where you have another subscription on an e-mail or you are still charged for it, please get in touch with our customer service team.

  You can check: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  Hope this helps!

• Can not download the latest version of Creative Cloud Desktop

  Hi-

  I see by clicking on the link of the VERSION of the APP that a new desktop CC version was released (3.5.0.206), but when I click on the download link for desktop PC CC on the Adobe website, it still installs 3.4.3.189.  How can I get the new version?  I'm having a lot of trouble with CC crashing all the time.

  Thank you!

  Office CC lists the applications as "up to date" when they are not

  -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  - and added the step https://forums.adobe.com/thread/1529654