Hello. I have no plan. but each month euro 12.23 out of my credit card. .  why_

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• want to cancel my monthly plan, but your records indicate that I don't have a plan! Still $24.99 is being charged on my credit card every month! Help!

  I used the Adobe product that can modify a PDF file. I need is no longer this plan as my graphic designer left the company. On my credit card statement, I have the following numbers: 44-207-3650 ILIE Adobe Systems Software $ 24.99 (AUD)

  Ive tried to cancel online, but your site suggests that I don't actually have a monthly! How is it possible that I had to pay for almost 12 months.

  The Adobe ID here is forums has no registration order, in the event that you are unable to find the order, please message me the following details in personal message.

  The last 4 digits of credit card.

  Expiration date.

  The name of the cardholder.

  Date where you are charged.

  Type of credit card(MasterCard/visa/Amex)

  I can get a survey for you. It could be a case of impersonation.

  Concerning

  Stéphane

• I can't my InDesign license. He says that I don't have a plan but I really one.

  I can't my InDesign CC license. He says that I don't have a plan but I really one.

  I tried signing out... and sign in again but still the same issue.

  Hello

  You should take a look at the Adobe database to see what is stored/recorded on your accounts. You will find general information about your Adobe account

  https://accounts.Adobe.com/> see My productsView all the > these products are associated with your Adobe ID > name > serial number.

  [And to find your serial number have a look here http://helpx.adobe.com/x-productkb/global/find-serial-number.html > I've lost my serial number >] see comments. The last time Adobe suggests so too this activation https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-.

  If necessary and for other issues, click on the http://helpx.adobe.com/contact.html until your arrival at the 'cat'. If it is 'open' (ago opening hours) Please use it, I personally had the best experiences. I quote Adobe Preran employee: the chat button is enabled as soon as there is an available agent to help.

  Hans-Günter

• Hello, I purchased a plan, but it does not appear on my account

  Hello, I purchased a plan, but it does not appear on my account. It is always showing the free account, even though I did not get a Bill. The money was deducted from my account

  Make sure that you sign with the good Adobe Id, you can contact customer service for more details on the order in which you have placed.  [Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is]

• Hi guys, I had a problem with the monthly payment, it is written that my credit card data are no longer available, but my credit card is still valid until the 04.16 I olny a few days to fix this, is there another way to make a payment?... and h

  Hi guys, I had a problem with the monthly payment, it is written that my credit card data are no longer available, but my credit card is still valid until the 04.16 I olny a few days to fix this, is there another way to make a payment?... and how I can do?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I have a monthly subscription to Adobe Acrobat and my credit card details are no longer valid. How can I change my billing information? I'm not 'manage my account '.

  I have a monthly subscription to Adobe Acrobat and my credit card details are no longer valid. How can I change my billing information? I'm not 'manage my account '.

  Hi Tara,

  You may wish to consult the Doc KB: https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html

  Kind regards
  Rave

• I have a Plan, but can not activate my CC 2015

  I've got CC plan 2015 for a year. When I try to run an application like Photoshop in my computer it says trial is over then I select "Software license", but this time he said that there is no subscription under this account again I can see the plan by the Adobe web site.

  Could you please help me?

  Please try to follow the steps mentioned in: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and share the results.

• I want to remove my credit card information because I have a new credit card and that is cancelled and it not valid by each time I try to put my new credit card in my Apple ID it declines, it

  How can I delete my credit card information for my apple ID!

  Try logging into your account, not not trying to download something and see if you the "none" option so that you can remove the card: change or delete your Apple ID - Apple Support payment information

• Why have I been questined on the problems in my association, if the credit card has been correctly debted?

  I use a PC for Windows 8.1 with an I7 processor. My creatinve cloud app works very well, but I got a message saying

  "You are not connected to the internet or there is a problem in your account... check payment information...". 1 day left... "(in Portuguese, I installed the creative cloud...)

  Contact Adobe technical support via chat and describe your problem to them.

  Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Br25,

  For assistance to change the credit card on your account, please visit this link

  -https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  (1) connect to www.adobe.com. The sign in link is on the menu at the top of most pages.

  (2) (if you are connected from other pages of the adobe.com website, click on your name in the top navigation bar).

  (3) in the navigation pane or a context menu, click on manage account.

  (4) according to Plans & products, click on manage the Plan.

  (5) under payment details, click on Edit payment details.

  (6) make appropriate changes in the Edit popup payment method and then click Save.

  Please note:

  Your billing address and credit card must be in the country of the version you purchase.

  Guinot

• I have no way to update my credit card information

  So I was in the hospital and I just.   During my stay, I got a new card of credit due to fraudulent activities happens with my bank account.  When I got home my computer has the notification that I needed to make a payment that does not complete the payment process.  So I went to click on my application Adobe Creative cloud on my desktop and its completely gone.  Don't know if it's by design, but its not on even though my Adobe Lightroom and Photoshop and other stuff are all still on my computer.  The message said: I left 12 days.  I went online Adobe and connected to my account and it's completely against intuitive.  I click on manage and it still takes me to another site.  There is no region or a place to click for everything just to update my credit card information at all.  Just need me a customer care page which leads me to these discussion forums.  It is terrible by the way Adobe customer service.  I had a trial version free but also flat bought apps with my free trial and paid a monthly amount with tax $10.81

  So where is the zone on my account here, where I can update my credit card information?  You don't want me to continue my subscription right?  So why make it so difficult for you customer to do?

  Hello

  With the email address used to purchase the software and update the credit card information, please disconnect and connect on Adobe.com.

  See help here - manage your creative cloud membership

  ^ Ani

• Hello, now that I am back to my annual plan with payment each month creative programs cloud, made the payment came the confirmation, however downloading the programs are always identified as a test version, update this information

  Hello, now that I am back to my annual plan with payment each month creative programs cloud, made the payment came the confirmation, however downloading the programs are always identified as a test version, update this information?

  allow 1 day working pst for your payment to process.

  After this time, if there is still a problem, Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

• Hello, I have a 29.99 for 10 subscription ever images of months, but this month show that I have 0 left images?

  Hello, I have a 29.99 for 10 subscription ever images of months, but this month show that I have 0 left images?

  Hello

  The assignment of the image is added to your subscription renewal date.

  Your allocation of 29 March has been used & the following monthly allowance is added to your account on and around April 29.

  Additional images can be purchased at the excess price for your plan until then.

  Kind regards

  Bev

• Hi, I want to improve my stock to 10 pictures per month plan, but it says I already have a plan.

  Hi, I want to improve my stock to 10 pictures per month plan, but it says I already have a plan. I have a plan "a photo". What should do?

  Hello

  I see that you have a subscription of Stock associated with your account of the CC team, but if there is still a problem please let us know.

  Kind regards

  Bev

• I have Illustrator for the creative cloud and I am trying to cancel my subscription, but it tells me that I have a free subscription, but they continue to 29.99 my account each month. How can I fix?

  Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.

  Hello

  We cannot locate any active subscription under the Adobe ID you use with the forums.

  You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership