I can't my InDesign license. He says that I don't have a plan but I really one.

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• I bought the plan of the photo in the morning and I still can't use photoshop because he says that I don't have a subscription, fees have been made in my credit card

  I have so much work to do and he continues to say the same thing

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• My DVD & CD player works one day the next day that my system says that I don't have the drivers, but the drivers to show in the system. Any help would be great.

  My DVD & CD drivers are part of the system, but it continues to tell me that they are not there, and neither will not work.

  Hello

  1. What is the operating system you have on your computer?

  2. What is the error message you get when you try to access your DVD player?

  I suggest you follow the methods given and check if it helps.

  Method 1: Try to update driver for your DVD drive in Device Manager.

  Method 2: Contact the manufacturer of your computer to search on your computer BIOS settings like the DVD player can be disabled in the BIOS settings or may be the driver of your DVD is defective.

  I hope this helps.

• When I try to activate a CC application it says that I don't have a subscription

  I subscribed just to creative cloud, but every time I try to activate my program using my account it says that I don't have a subscription but on my account, it clearly shows I have one and Adobe has already taken the money from my account. It is a very itchy issue and help would be greatly appreciated

  Hi Kendraw96936799,

  Have you tried all of the solutions in the Adobe Creative Cloud applications return mode test after 2015 updated CC? If they do not resolve the problem, please contact customer service to check that your payment has been credited to the account Adobe ID that you use to install applications.

  Best,

  Del

• I pay for dreamweaver, but always says that I don't have a license

  I pay for dreamweaver, but always says that I don't have a license

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I can't save it as Narrator on PowerPoint. He says that I don't have a microphone. My microphone works because I can save otherwise, but there is a problem because I look like a squirrel!

  original title: Chipmunks in my computer!

  I have 2 problems. First of all, I can't save it as Narrator on PowerPoint. He says that I don't have a microphone. My microphone works because I can save otherwise, but there is a problem because I look like a squirrel! I put the voice until the lowest level I can.

  I guess it's a problem with the microphone, which is probably broken somehow. If it is a taken as opposed to a micro USB microphone, you can get a micro usb to a friend (if possible) to test if it works using the microphone or not.

  I say this because I had a microphone jack and he also had problems, as I've never had a problem with my USB microphone.

• A subscription to Illustrator today and have been charged. And yet my creative cloud says that I don't have a license for it?

  A subscription to Illustrator today and have been charged. And yet my creative cloud says that I don't have a license for it. When I go to manage my account online, under plans and products it tells me I have no product. Under the order history, I have no history of orders.

  That I am I doing wrong and how we install illustrator of the creative cloud?

  Joseph,

  You will have to ask Adobe, via a cat (simply click the still need help button immediately).

  Creative cloud support (all creative cloud customer service problems, chat open from 05:00 to 19: 00 PST on business days)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  or through Adobe phone Support (only CC2014/CC/CC 2015, see different working hours according to the country).

  http://helpx.Adobe.com/Adobe-Connect/Adobe-Connect-phone-numbers.html

• I thought indesign cs6 was included in my package of premium design cs6.  Why, when I try to open it, go to a window that says that I don't have a CC membership more and then quits without loading Indesign cs6.  It requires a serial number, but the s

  I thought indesign cs6 was included in my package of premium design cs6.  Why, when I try to open it, go to a window that says that I don't have a CC membership more and then quits without loading Indesign cs6.  It requires a serial number, but for my design premium cs6 serial number is not accepted by it.

  Hello

  Yes, you need to uninstall Adobe Creative cloud only, if you are unable to uninstall creative cloud through the tool cleaner and error message you shared above.

  Please go through the below mentioned location and remove the file name ""ffc " "

  
  

  MAC: \User\\Library\Application Support\Adobe\OOBE\

  Windows: C:\ProgramData\Adobe\OOBE\ (to view the AppData folder and program hidden data, see files, folders, file name extensions |) Windows XP, Vista, Windows 7)

  
  

  
  * After the removal of FFC file run the cleanup tool and uninstall Adobe creative only cloud.

  Let us know if this will help!

  Kind regards

  
  Sandrine

  
  

• I can not connect because of acrobat, it says that I don't have an internet connection. but I have! I can't use acrobat!

  I can not connect because of acrobat, it says that I don't have an internet connection. but I have! I can't use acrobat!

  I removed it, clean all Adobe cleaner, install and I can't use it!

  Check your hosts file.  to get help who and other common connection problems, sign activation, or connection errors. CS5.5 and later, Acrobat DC

• I was able to downwload Photoshop and the Prime Minister, but can not have install... it says that I don't have the necessary files, ideas?

  I was able to downwload Photoshop and the Prime Minister, but can not have install... it says that I don't have the necessary files, ideas?

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  http://prodesigntools.com/Photoshop-elements-13-direct-download-links-premiere.html

• Windows Media Player error message says that I don't have the media usage rights acquisition.

  Original title: Windows Media Player

  Am not able to play music in Windows Media Player to the library after the transfer of music from another computer.  Error message says that I don't have the media usage rights acquisition.

  Hello

  Thanks for posting your query in Microsoft Community and we give the opportunity to help you.

  Cause of the error:

  Windows Media Player uses Microsoft Digital Rights Management (DRM) to protect the rights of content owners who protect their music or video products in this manner. You must have usage rights required to play, burn, or sync protected content.

   

  How to upgrade the DRM license?

  By default, Windows Media Player will automatically attempt to acquire the rights of use in silence unless the server requires some input on your part (for example, registration or tax information). You can disable the automatic rights acquisition. In this case, you will be asked to obtain the rights for any new content that requires them. To prevent Windows Media Player from acquiring rights automatically, do the following:

  a. click on the arrow on the now playing tab, and then click Other Options.

  b. click on the Privacy tab, and clear the automatically check if protected files need to be refreshed check.

  Please note that this setting affects not acquisition of rights of use of online stores.

  Which settings affect privacy in Windows Media Player?

  http://Windows.Microsoft.com/en-us/Windows7/which-settings-affect-privacy-in-Windows-Media-Player

  To upgrade the security for your digital media player component, see:

  The security component upgrade

  http://drmlicense.one.Microsoft.com/Indivsite/en/indivit.asp

  This page allows you to upgrade the components of security of your digital media player to play the files on your computer.

  Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

• Business post - when I try to open Acrobat PRO, it asks me to sign in French - I connect then it says that I don't have a subscription.

  Business - account I have license for Acrobat PRO 10 and I have only 1 adobe ID. When I try to open Acrobat PRO, it asks me to sign in French - I connect, then he says that I don't have a subscription. I don't want a creative cloud account - I just Acrobat PRO on all 10 PC users of without access of cloud. How am I supposed to move logging?

  Summary: I bought 10 number of licenses for Acrobat PRO X. It seems to have installed Acrobat DC on each of the 10 PC. When I connect with my name of user and password Volume license when opening DC he says I do not have a subsriptioion. All of the 10 facilities were made redundant during the installation. I can't get past the login of creative cloud. I don't want the users to use the creative cloud. How can I let my users open Acrobat?

  Hi Patrick,

  There seems to be that some are in conflict with the authorization of volume license and a bench only. I ask you to connect with the Adobe support team.

  They would have a look at the details of your account and help you with this problem.

  Check the following link to contact them.

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Please click the blue button "Still need help" to connect with one of the Adobe executives.

  They would surely help you with this.

  Concerning

  Sukrit diallo

• My photoshop says that I don't have 512 MB of VRam, but I do my GPU is 2 GB

  My photoshop says that I don't have 512 MB of VRam, but I do my GPU is 2 GB, what do I do?

  No need to yell.  I can fix it for you if you want?

  Using a laptop?  If so, does dual GPU?  If Yes and the main GPU is a NVIDIA'm ', open the control panel NVBIDIA and in something like "3D settings", you might be able to force the primary GPU.

  Or, check the preferences > performance > GPU acceleration. Is it turned on?  What GPU does show?

  

• After installation of the latest version of firefox on the homepage still says that I don't have the latest version

  After installation of the latest version of firefox and I use the new icon on my desktop, it always says that I don't have the latest version. Installation will correctly

  It - http://www.google.com/firefox - is the old Page to start Firefox used by the Firefox 3.6 and earlier versions of Firefox, I do not think that it is maintained by Google.

  From version Firefox 4, Firefox uses a 'local' with the address Start Page of Subject: House. It looks like the old start Page, but this isn't exactly the same thing.

• When I try to copy a cd with windows vista, it says that I don't have a cd player?

  When I try to copy a cd with windows vista, it says that I don't have a cd player? I ripped several cds in the past. I found an error code: ATAPI DVD A DH-16A6L

  ANY IDEAS? I'm at my wits end!

  Hello

  Try the microsoft 'fix - it' for your problem below

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  and read this information too

  http://support.Microsoft.com/kb/982116/en-us