Helmet of blackBerry Smartphones will not work

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• Instant Messaging for blackBerry Smartphones will not work on wifi

  I got my camera a few months ago. I always have my iphone, it wasn't until last week when I was reminded of I have a blackberry and started using it. Unfortunately, I always have a hard time linking my IM using wifi. This will never work! For example, whenever I try to log-in using my yahoo Messenger, I always get an error message indicating that "Service not allows for this pocket. I think maybe since it is a preinstalled application I should be able to use my IMs (esp. yahoo and google) using the wifi as when you use your iphone or android devices. So is there a problem on my phone because I can't use my IMs using wifi? Also I'm using curve BB 9220. Thank you!

  Hello and welcome to the community!

  BlackBerry <> iPhone or Android

  BlackBerry devices have owners that require subscription to a package of data from your provider, even if you use these services via WiFi. I don't remember if the specific services you mention fall into this category or not, but you need to ring to the top of your service provider and tell them about the exact services that you want to use and then make sure that you subscribe to a package of adequate data from them to enable these services.

  Good luck!

• Camera of blackBerry Smartphones will not work...

  Hi all

  with my new BlackBerry 9800 Torch, I tried to take pictures, but it simply does not work.

  I tried every button described in the manual (on the touch screen or button below or the touch of comfort on the right side of the BB), but the BB will not take a picture. I can make videos, but not photos. Just with the "photo" "facial recognition" mode (sorry if this is not correct, I just translated it, my Blackberry speaks German :-)) it can take pictures, but not in automatic mode or another.)

  It's just kind of a weird bug or I'm too stupid to work with this device?

  Thanks for your help!

  Emma

  Hi Emma

  Just to clarify, your BlackBerry will only take photos in face recognition mode?  When you're in a different mode, what happens exactly?  You get errors or click noise?  Have you tried to remove and reinsert the battery?

  Thank you

• Ringtones assigned to blackBerry Smartphones will not work

  I have assigned ringtones to specific contacts. They work sporadically and especially sounds the default ringtone. I have the Blackberry 9000.

  No matter who else facing this problem or has a resolution for him.

  The assigned can work for home # and not always the work of the cell # for the same contact. He still tells me to contact calling.

  Reset the device taking (with the phone lights up) take out the battery for 30 seconds and reinstall again, check if it solves your problem.

• Invitation of bbm blackBerry Smartphones will not work

  I have a torch 9800 and my wife just bought an opportunity curve 8330.  He won't join us upward.  both phones say "pending authorization".

  Do you have the two data Plans active BlackBerry on your accounts and not standardized the carrier data Plans? You need a blackberry data plan to use BBM as well as other data on your phones features.

• Phone of blackBerry Smartphones will not work

  Hi I desperately need help with my phone... I have a curve 9360... It all started last Thursday 12 September 2013 when I started to do a software upgrade I started it and he got as far as 9% of backup software... I couldn't stop at all he kept it until Sunday... I had to keep charge my battery for it and he kept so hot... my husband took my carrier and they couldn't help me with it they said that I should call the place of warranty where we pay the monthly fee and they would send me a new phone and I would have to pay 150.00 bucks for... so I told him I think that it... then I am my husband to talk to my career and I can't upgrade to a new phone yet and now the same phone wont turn on... can u could guide me in the right direction as what I do... maybe take a new battery, but I don't know where and if I did would do the same thing when I turn it on... it would always make the update of the software... I need help with this thanks and have a great day

  Maybe your battery went flat. What you can do is first re-insert the battery and connect the charger. Wait up to 15 minutes to see if the phone shows no sign of life. If this is not the case, try removing the battery and then plug the charger. The phone should display an empty battery with red cross icon (can take a long time, too). Once this happens, insert the battery.

• Smartphones blackBerry backup will not work

  I have a 9790 "BOLD" of Blackberry, touch screen recently stopped working and so I phoned my service provider where I got the handset and they told me to back up and factory reset my phone. It did not work so I called just my ISP again and they are sending me a new handset on tomorrow. He told me to back up my phone again and return the handset to the mail. I plugged my blackberry on my computer for backup everything and it gets 1 1 smart card options and does not move. He said then there is a problem with my backup camera. can anyone help?

  Thanks in advance

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • KB29522 "Backup of database error" message is generated to Database Options smart card when you back up the smart phone BlackBerry with the BlackBerry Desktop Software

  I hope that it contains something useful! There are also several existing threads on this site, which discuss exact error... your opinion of those who may prove useful, and a search of this website, by using the error message, error code or symptom, should reveal all the existing threads that are applicable to you.

  Good luck and let us know!

• Blackberry Smartphones blackBerry Messenger will not work

  I just bought 2 new BlackBerry 8330 and only work with blackberry messenger (mine). One is with my wife keeps saying to download messenger. When I try it tells me "Sorry." your motto does not meet the system requirements that are needed to support blackberry messenger versions 4.0 and 4.1

  First of all, how can one of the new phones to qualify and the other dosent. And how to make it qualify? It is said that no upgrade is available for this purpose, when I tried.

  Thanks for any help available, Chris

  I thought about it. Hotmail would not work with the bbm, I created an account by alltel. BB and now it works fine.

  Just took some of play.

  Thanks for the tips, I'll be back if more questions come.

• My blackberry Messenger blackBerry smartphones does not work

  My blackberry froze, so I took out the battery and put it in the back after turning on my bbm does not work. I reinstalled the Messenger, software, it still does not work. On my own network, so good so there must be a problem with the phone

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you!

• BlackBerry Smartphones Trackpad not working not

  Please help so I received a text message on my blackbery 8520 and I entered the password as usual and the trackpad would not move, I couldn't scroll but I could click but does not scroll please help.

  Ok. The problem can be well mechanical.

  Open the rear cover and remove the sim card and the battery. There is a small rectangular stainless steel metal plate which is the cover for the touchpad. On the left side of the plaque next to the sim card is a small sweet white piece of sticky paper covering a torx screw that holds the plate in place.

  Use a torx screwdriver with a bit of size of T5 and carefully remove the screws, remove the metal plate, then reinsert and replace and tighten the torx screw. You will find that the screw was loose and the plate cannot have been firmly in place. It may solve your problem for good as a loose torx screw prevents the touchpad or the optical block to make the necessary full contact inside this cover.

  Make sure not to lose the very tiny torx screws while working on this topic. You can get a torx screwdriver very cheap with a set of bits of miniature for a few s all about £ or $' s. make sure there is a bit of T5 in the game.

  A temporary solution that could help until you get the right screwdriver is to put firm pressure on the cover of metal plate with your finger. This does not work for a while but the gel always returns.

  Another fix recommended by some is to remove and reinstall Blackberry software, but is not a reliable solution, given the issue of loose screws. The only real difficulty is to follow the procedure above, as long as your touchpad is not physically defective and must be replaced.

• Torch of blackBerry Smartphones will not send or receive photos of text

  Torch 9810.  At & T.  Brand new.

  Device will not receive pictures of the mass of text, or send pictures.  Already checked the settings and did a hard reboot.

  Help, please!

  Ah! It's another piece of the puzzle, indeed! Anything that might be useful that we do not know yet?

  In any case, I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should certainly talk to ATT... It is quite possible that they are not completely passed your services with a BB to another...

• BlackBerry Blackberry Smartphones will not allow apps to connect to internet.

  Hey!

  I have the 9000 "BOLD", and I have installed Whatsapp on it,

  Start of my phone, I get the message: "the Whatsapp application attempted to open an external connection, which is not allowed by your policy."

  I tried to change the permissions to Whatsapp, but some of them are grey (those that are grayed out are: network, Internet Server, input simulation, browser filtering and security reset of the counter)

  Does anyone know how to fix this?

  Hello

  So I think there is a strategy IT already enabled on your device which does not enable these features, so solve your problem first make a backup of your device using Desktop software or refer to this Article How to backup your BlackBerry  

   

  Once you have your backup follow this Knowledge Base and put it back to factory setting, it will disable or delete any policy within your device:

   

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  After a reset using your BlackBerry ID and for restoring your backup, choose a selective restore. Restore only your Contacts, calendar, etc. do not perform a full restore otherwise these COMPUTER strategies that you deleted can re-partner and you must perform these steps again. Do not restore any application, install a fresh copies of each world of BlackBerry.

  Try it and tell us.

   

• Bbm7 blackBerry Smartphones will not be associated with my blackberry ID!

  I downloaded bbm 7 last night which was very well when I go in there that you must agree to terms and then enter your ID in blackberry that I did and since all it says is "combining BBM with your blackberry ID. I rebooted several times but always say the same thing I thought I would try n delete then reinstall but there is no option anywhere to delete bbm someone help me please its me crazy Drivin'!

  Hello and welcome to the community!

  iznjen25 wrote:
  I thought that I try n delete then reinstall but there is no option anywhere to delete bbm

  Please see this:

  • KB10040 How to view or delete applications on a BlackBerry smartphone

  In my case, I can't so BBM to complete all steps of the installation (in my case, it has to do with the fact that I don't have any active data plan from my mobile provider... This is a sine qua non for BBM, so I do not think that it actually works on my device). But in your case, withdrawal (per above) and try again may be cautious.

  He request and update the application identity BB as well? If that failed, then you have to force that.

  Good luck and let us know!

• Email regular POP3 for blackBerry Smartphones will not be implemented

  Hi guys, my small business has recently moved to a new dedicated server and after works well at first, now I am unable to set up one of our mailboxes on any BlackBerry (torch tried, "BOLD", curved) device on any carrier (Rogers, Bell Canada and T-Mobile, AT & T in the United States). I have try the basic settings (email address and password), then when this fails, advanced settings (which are necessary as my email user name is non-standard; it is always username + example.com when the address is [email protected] and the mail server is mail.example.com). After a long "treatment...". "I am told"address incorrect email and password. ... If the error persists, contact "my server" the thing is, all of these mailboxes works fine in any other client e-mail with the same settings (Outlook, Thunderbird, iPad, etc.) and as I said, worked fine a few times on BlackBerry before now doesn't work at all. In a sense, I am the administrator of my server, even if I was on with the support of my hosting provider and they are confused as well. This problem does not occur on any of their other similar hosted servers, only mine. My question for everyone here is if there is some process, some address, something to the RIM that should be allowed to communicate with my mail server tha could potentially be blocked in some way, and if anyone has any ideas on how I could know if what is happening. My default mail server is Dovecot (including the BlackBerry "Fastmail' service, which worked fabulously before this started), but I tried Courier so unsuccessfully for the mail server itself does not seem to be the problem. I am happy to provide additional information or even a test account, if anyone has a suggestion!

  Problem solved.

  If someone needs to know, http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11036 describes the IP addresses that must be unlocked in order for the BIS interact with a mail server.

  However, DO NOT included on this list has been 74.82.80.0/24, another server RIM, I discovered this morning had been blocked by my server. This list has been updated end of 2011, so I guess they changed things since then. Anyway, once I unlocked which will, everything works now.

  Does anyone know how I can contact RIM and suggest they update their list so other people do not go through this?

• Picture of blackBerry Smartphones will not change

  Hey, I have the new BBM 7 I downloaded when it came out it worked fine is just the thing, now I can't change my display picture there being underway for about two days, I. OS 9300/6.0.0.448 what should I do? Your help will be much appreciated

  Have you tried uninstalling and reinstalling BBM?

  I wonder... the display picture... is it stored on your sd card?  If so what happens if you rename this picture or start your phone without the inserted sd card.  You are then able to change the screen to another picture bbm?  You can also connect your blackberry to a computer and move the file to your deskop and perform a battery pull.

  If this does not work, another option is to reload the software for the device.

  http://supportforums.BlackBerry.com/T5/device-software-for-BlackBerry/how-to-reload-your-operating-S...