Smartphones blackBerry backup will not work

I have a 9790 "BOLD" of Blackberry, touch screen recently stopped working and so I phoned my service provider where I got the handset and they told me to back up and factory reset my phone. It did not work so I called just my ISP again and they are sending me a new handset on tomorrow. He told me to back up my phone again and return the handset to the mail. I plugged my blackberry on my computer for backup everything and it gets 1 1 smart card options and does not move. He said then there is a problem with my backup camera. can anyone help?

Thanks in advance

Hello and welcome to the community!

Here's a knockout who deals with this error:

  • KB29522 "Backup of database error" message is generated to Database Options smart card when you back up the smart phone BlackBerry with the BlackBerry Desktop Software

I hope that it contains something useful! There are also several existing threads on this site, which discuss exact error... your opinion of those who may prove useful, and a search of this website, by using the error message, error code or symptom, should reveal all the existing threads that are applicable to you.

Good luck and let us know!

Tags: BlackBerry Smartphones

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