Phone of blackBerry Smartphones will not work

Hi I desperately need help with my phone... I have a curve 9360... It all started last Thursday 12 September 2013 when I started to do a software upgrade I started it and he got as far as 9% of backup software... I couldn't stop at all he kept it until Sunday... I had to keep charge my battery for it and he kept so hot... my husband took my carrier and they couldn't help me with it they said that I should call the place of warranty where we pay the monthly fee and they would send me a new phone and I would have to pay 150.00 bucks for... so I told him I think that it... then I am my husband to talk to my career and I can't upgrade to a new phone yet and now the same phone wont turn on... can u could guide me in the right direction as what I do... maybe take a new battery, but I don't know where and if I did would do the same thing when I turn it on... it would always make the update of the software... I need help with this thanks and have a great day

Maybe your battery went flat. What you can do is first re-insert the battery and connect the charger. Wait up to 15 minutes to see if the phone shows no sign of life. If this is not the case, try removing the battery and then plug the charger. The phone should display an empty battery with red cross icon (can take a long time, too). Once this happens, insert the battery.

Tags: BlackBerry Smartphones

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