Help: A virus: "pilapil"? My laptop is now scroll "restart."

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• I really need HELP! I received the nugel.exe virus on my laptop and I really missed the whole system! PLEASE HELP ME SOLVE THIS!

  I really need HELP! I received the nugel.exe virus on my laptop. I have Windows XP and I was reading how to remove it. They told me to go to click on the Start button in it, then click on run. type msconfig and on the Startup tab, uncheck everything that ends with TSSD. Well, none of which ended in TSSD was there, so I was told everything that had an UNKNOWN manufacturer in buttons SERVICES and STARTUP uncheck. I restarted my computer and the NELSON was always there.  Then suddenly my computer shut down on its own and restarted with a screen that says now "Windows didn't start because the following file is missing or corrupt: \system32\hal.dll .» Please reinstall a copy of the above file. "Does anyone know how to do this? I feel that I've dealt with the virus stupid for days and I'm going crazy! Can someone please help me solve what I did wrong? PLEASE, I BEG YOU!

  Hi ehaze64,

  Looks like you have made incorrect changes in system configuration utility.

  See the Microsoft articles below to solve the problem by installing the recovery console and use the Bootcfg.exe tool to rebuild the Boot.ini file.

  How to install and use the Recovery Console in Windows XP

  http://support.Microsoft.com/kb/307654

   

   

  Error message: "Windows did not start because of a configuration of the disk of the computer problem.

  http://support.Microsoft.com/kb/314477

   

  "Invalid Boot.ini" or "Windows did not start" error messages when you start your computer

  http://support.Microsoft.com/kb/330184

  I hope this helps!

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• has had to restore my laptop and now it won't let me download photoshop 10, any ideas tell me that adobe reader is not supported please help

  has had to restore my laptop and now it won't let me download photoshop 10, any ideas tell me that adobe reader is not supported please help

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  Drive install https://get.adobe.com/reader

• Stream HP: I accidentally closed my laptop while it was restarted and now it's the juice a black screen it has been hours

  I accidentally closed my laptop while he was now to restart juice is a blank black screen, it won't do anything it's only a couple of months

  Sdyork

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post about the problems with your new HP PC and wanted to help.
  
  You should not have problems with a PC this new.
  
  While this PC is still under warranty, contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.
  
  I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.

  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  ---------------------------------------
  However, HP customer care is generally not available on weekends, so you will have to wait until Monday to contact them.
  ---------------------------------------

  Good luck

• a 11 updates on my laptop and now it runs very slowly

  I just had 11 updates on my laptop and now it runs very slowly, WHY? before the updates, weather...  Also have no idea what beta is (at the bottom of this)...

  Hello

  1. what operating system is installed on the computer?

  Check Windows Update settings and try to set it to automatic to install the last Windows Update to keep your computer up-to-date and secure.

  How to configure and use automatic updates in Windows

  http://support.Microsoft.com/kb/306525

  Resolution:

  In case you have Windows 7, you can run the troubleshooting of Windows 7 performance and check if that helps.

  Open the troubleshooter of Performance

  http://Windows.Microsoft.com/en-us/Windows7/open-the-performance-Troubleshooter

  See also:

  http://Windows.Microsoft.com/en-us/Windows7/optimize-Windows-7-for-better-performance

  http://www.Microsoft.com/athome/Setup/optimize.aspx

• has taken a hard drive from a HP pavillion laptop and I put it on a Toshiba laptop and now I can not activate

  I took a hard drive from a HP pavillion laptop and I put it on a Toshiba laptop and now I can not activate it and its telling me that windows is not genuine but also telling me that my product key is incorrect. I maybe need to all system files and things for a Toshiba.How can solve this problem?

  Hello Eduardo Montoya when you traded player having Windows installed on it? If so you will not be able to activate the operating system is an OEM manufacturer and will only work with the original system. If it is a retail facility, you will need to use the phone activation steps listed in the link below. Let me know if it helps. Thank you.

  Windows XP

  http://support.Microsoft.com/kb/307890

  Windows Vista

  http://support.Microsoft.com/kb/940315

  Windows 7

  http://Windows.Microsoft.com/en-us/Windows7/activate-Windows-7-on-this-computer

• I had the virus "XP Antivirus 2012" and now impossible to update MSE

  I had the virus "XP Antivirus 2012" and now impossible to update MSE.  Yesterday, I downloaded the Scanner of MS on another computer and transferred to the computer infected in safe mode and ran the Scanner from Ms.  Fortunately, it removed the virus, but this morning I started the computer and check the updates on MSE, but he would not check.  A window titled "Microsoft Security Essentials" read, "Security Essentials could not check the updates antivirus and antispyware due to internet or network connectivity problem."  He was also the error code: 0 x 80248014.

  Can my firewall Windows or Security Center maintain MSE? Or should I do something else?

  Probably a corrupted Winsock, try running the Fixit 50203 (scroll down page)

  http://support.Microsoft.com/kb/811259

  If it is impossible to access the Fixit on your own computer try dl on another computer as you did with the Safety Scanner.

  Have you tried the bleepingcomputer.com removal guide / http://www.bleepingcomputer.com/virus-removal/remove-xp-antispyware-2012 (again may require the use of another computer in mode minimum to dl and file transfer)

  Since you use MSE, have tried the Safety Scanner but still have problems consider contacting support.

  Start here - https://support.microsoftsecurityessentials.com/

  and select the link that says - I think my computer is infected. Options vary from
  region, but phone support leads you to the Microsoft answer service (http://www.answerdesk.com/)
  in the United States at this time. After an initial free consultation, a fee will be charged for
  assistance, based on the details of the case.

  Furthermore, depending on your level of experience and comfort using 3rd party repair tools, check the following:

  Repair Windows Tweaking.com
  http://MajorGeeks.com/tweaking.com_-_Windows_Repair_d7141.html

  5.2.2 D7
  http://MajorGeeks.com/D7_d6954.html

  For others * old school * correct and applicable to the see below XP tweaks.

  Kelly Korner
  http://www.kellys-Korner-XP.com/xp_tweaks.htm

  Doug Windows Tweaks and tips
  http://www.dougknox.com/

  I hope this helps.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  For more information and help on how to protect you and your computer, I refer you to the following:

  Safety & Security Center
  http://www.Microsoft.com/security/default.aspx

  Virus and Security Center
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0

  Malware Protection Center
  http://www.Microsoft.com/security/portal/default.aspx

  Malware encyclopedia-search for malware names
  http://www.Microsoft.com/security/portal/threat/threats.aspx?ID=1

  Don't let the bad bits byte.

• I just removed a virus on my computer and now I am unable to connect to cable networks.

  I just removed some pirate virus from my computer and now I can't connect to my wired network (comcast) longer. I click on repair the connection and the error "failed to query TCP/IP settings on this connection. System will not draw an address. Any help?

  original title: I can't connect to my wired network (comcast) longer.
  Hi crsa2,
   
  Reset TCP/IP to its original state by using the NetShell (netsh) utility and check if it helps fix the problem.
  For more information, see:
  How to reset the Protocol Internet (TCP/IP)

• Add a printer on a vista laptop on. Canon pixma ip3600 Office xp wireless worked until the laptop stops. now get error when you try to connect to it.

  computer Vista laptop does not connect to destop printer

  Add a printer on a computer laptop port local \\computer\printer) on the computer vista laptop. (for xp wireless canon pixma ip3600 Office worked until computer laptop shutdown. now get error when trying to connect.) How to install printer permanent on laptop?

  Hello

  1. What is the exact error message you get?

  I suggest you to refer to this link and check if it helps:

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-printer-problems

  It will be useful.

• Help! My computer Dell laptop keeps telling me that Windows Explorer has stopped working. After that another pop up immediately comes up saying Microsoft restarts. Any ideas?

  Help! My computer Dell laptop keeps telling me that Windows Explorer has stopped working. After that another pop up immediately comes up saying Microsoft explore restarts. It does not give me enough time to get what in the start menu, I was able to start the virus scan twice but it does not end. When I run it in safe mode, it continues to be. Any ideas? I was able to access the control panel through the Task Manager, but it doesn't seem to be any abnormal process running.

  Hi Roar4life88

  
  1. for how long have you been faced with this problem?
  2. did you of recent changes on the computer?

  Method 1:

  You can perform a scan SFC and check. To Perform a Scan SFC -

  a. click Start, click programs, on Accessoriesprincipally made, right click guestand then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click Allow
  b. type the following command and press ENTER:
  sfc/scannow
  A message appears indicating that "the system scan will start. Be patient because the scan can take some time.
  c. If all files require a SFC replace will replace them. You may be asked to insert your Win7 DVD for this process to continue.
  d. If everything is correct you should, after the scan, see the following message "resource protection Windows not found any breach of integrity".
  e. once the scan is finished, close the command prompt window, restart the computer and check.

  Check the link below for further guidance on scan SFC - mentioned
  http://support.Microsoft.com/kb/929833

  Method 2:
  Also I suggest you to check if you are facing the same question in the user account new or different administrator account.  You can create a new user account on your computer, and then check.

  Create a new user account-
  http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account

  If you are not faced with the same question in a new user account, you can view the link below and use the steps provided to fix a corrupted - user profile
  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

   

  I hope this helps.

• When my computer is updated before stopping, my friend, turning off the laptop. Now, my laptop does not work. He said dose explore window does not. I can not open any program.

  When my computer is updated before stopping, my friend, turning off the laptop. Now, my laptop does not work. He said dose explore window does not. I can not open any program. What should I do? Please help me. Thank you

  Hi TaiNguyen95,

  ·         Have updates you installed?

  ·         What is the full error message?

  Follow the steps provided by Keith from the link.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-has-stopped-working/6ab02526-5071-4DCC-895F-d90202bad8b3

• I use lightroom on my laptop, and now I want to download on my desktop that I have multiple devices to the original purchase.  How can I download it for my office?

  I use lightroom on my laptop, and now I want to download on my desktop that I have multiple devices to the original purchase.  How can I download it for my office?

  You install programs exactly in the same way you did the 1st time... Put your disc in the drive, and enter your serial number when asked

  .

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

  -you will need to enter your original serial number during the installation for non-Cloud programs

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• How do I (or can I) install Photoshop on a 2nd device? I already have it on a Windows laptop and now want to download on a Mac. Should I re-register?

  I already have it on a Windows laptop and now want to download on a Mac. Should I re-register?

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• try to install on the second computer. Already had two licenses, one for the office, one for the laptop. Now try to install the Office composition on laptop. Applications are coming up with buy it now and the start of the trial. Any ideas?

  try to install on the second computer. Already had two licenses, one for the office, one for the laptop. Now try to install the Office composition on laptop. Applications are coming up with buy it now and the start of the trial. Any ideas?

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• Hello, I subscribed to photoshop cc and I used photoshop on my laptop (pc) now, I got a laptop (pc) news and I don't know how to use it on my new computer...

  Hello, I subscribed to photoshop cc and I used photoshop on my laptop (pc) now, I got a laptop (pc) news and I don't know how to use it on my new computer...

  help please!

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software.

  You can download the installer for Creative Cloud from here:
  Creative cloud help | Creative cloud desktop.

  After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications

  If you get a new computer, simply log out of creative cloud over one of the other and log on to the new.  Connect, disconnect you and | Adobe Creative Cloud desktop app

  Guinot