Help? Adobe Acrobat Standard 11 - just bought for windows 7, now I can't open pdf files or tie?
Help!
I just bought the last Adobe Acrobat XI Standard.
I put in the serial key number but my computer tells me that calling a product is not found on my computer so I can not use the adobe product. So now I can't open any file or attach PDFs to emails without this message coming. I uninstalled the "Adobe Acrobat XI Standard twice! with no luck.
I need it sorted as soon as possible because I'm working! Any suggestions?
DotBellaParis if you are prompted for a product calling it so it would seem that you purchased an upgrade to Acrobat Standard XI. You should have the option to enter the serial number of your previous purchase of Acrobat. You can find information on how to locate your previous issues of the series at http://forums.adobe.com/message/3987968#3987968?promoid=KBHJW.
If you did not intend to buy an upgrade, then I recommend to submit a return request. You can find more information on the presentation of a return to the return, cancel, or Exchange an Adobe order - http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html. Once you have returned the upgrade you can then buy the full version which will not ask you for an eligible product or a serial number.
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