Help! Cannot cancel Xbox live membership

My kids signed up for a one month Xbox Live trial, and it expires tomorrow, so I'll try to keep the renewal of update automatically option.  However, I can't access this page.  I registered in billing, enter the code I sent and received a message from "500 - internal server error".  I can't find my service subscriptions and Services, and I don't want to really not charged for a subscription that I don't want.  Any help would be appreciated!

OK, it is figured out.  My son used an email to create the account and my email as the email contact, then we are OK and changed account subscription.

Tags: Windows

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