Need help to cancel subscription to creative cloud and Live Chat does not work

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• The University provided renewing his subscription student creative cloud, but the code does not work.

  I have been updated Creative Cloud, then update to Photoshop. When I open it it says that I started my 30 day free trial. I then went to my University for a new code site renew my account. The code provided for me did not work, I even updated my email on my account to my email to student, as site Web of the University said that it may be useful. I am still unable to renew my account. Thanks in advance!

  Hello

  Please see the following links:

  Serial numbers, purchase and product codes codes | Schoolgirl and her teacher editions

  Redemption code help

  If you still need help, mention code in a personal message, I will check and let you know if the redemption code is valid or not.

  Let us know if that helps.

  Kind regards

  Bani

• I need help to cancel my account creative cloud I wrote the wrong email address when I created it

  I need help to cancel my account creative cloud I wrote the wrong email address when I created it. Is there a way I can do?

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• I installed the German version of Photoshop, now I need the version in English for some actions, that I bought. In Photoshop preferences is German and I can't change to English. I changed my Creativ cloud in English, but does not work for Photoshop. I do

  I installed the German version of Photoshop, now I need the version in English for some actions, that I bought. In Photoshop preferences is German and I can't change to English. I changed my Creativ cloud in English, but does not work for Photoshop. What do I need to reinstall Photoshop in English?

  Also if you wish, you can take back to the top of Presets, plugins... before uninstalling.

• Creative cloud office 'Apps' tab does not work

  I bought the license to CC a couple of days, but since installing I couldn't install/manage applications. Office CC 'Applications' tab will not open correctly only saying "download error".

  I got the CC on this computer in the past by another employer, but I uninstalled it when the project took end. I never encountered this problem with the CC of this time. I also got CS5 on this computer all the time and in the past with CS5 and CC has not caused any problems.

  I have now uninstalled and reinstalled this new CC a couple of times but the 'Apps' tab does not always work.

  I then also uninstall the CS5 and to be sure, I removed manually all the Adobe stuff like this guide: Re: how to remove and cancel the creation could f...

  After that, I reinstalled the CC but always the 'Apps' tab does not work. May be there is always something left (on this computer) the subscription of Creative previous cloud (another license) that is causing the problem with this new CC subscription?

  I have a Mac Book Pro with Mac OS X 10.9.5

  If you have uninstalled but did not follow upwards with the help of the vacuum of CS then you have probably some remains that could interfere with other facilities.  If you uninstall, then use the cleaning tool, you may have better luck.

  Adobe Creative Suite cleanup tool

  helps resolve installation for CS3 thru CS6 and creative cloud problems

  http://www.Adobe.com/support/contact/cscleanertool.html

  In addition, it should have been without having to uninstall the original CC that you had with another employer.  You must only have signed out of it, and then you could connect you with another subscription thereafter.

• Adobe Creative Cloud crashes immediately launch, does not work on a new iMac 5K / Yosemite.

  Adobe Creative Cloud installation (/ Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app) is immediately blocked the launch, so I can't install CC on a new iMac 5K Yosemite running. Launch the application to fetch the rest of accidents programs CC, saying 'Creative cloud close unexpectedly.'

  I have an old Photoshop CS3 install, install a newish Lightroom and now I need to install the first of my Adobe ID work. I think that this may be the crux of the problem. If the Cleaner CC app worked as advertised, I could delete the old installation of Photoshop and simply use the new Photoshop CC and everything would be cool, but the CC Cleaner does not work. It seems that it works, but the problem persists. In fact, Adobe support told me via twitter that the Adobe installer fundamentally does not work on Mac migrated (new Mac when old data has been put in place backups). They called cela a conflict of BONES, but I pointed out than any other works, so there is a conflict of good enough Adobe.

  It seems to be a permissions issue, and Adobe thinks it's a permissions problem blocking VAC applet, but I fixed permissions HD and made repair disk, run Adobe CC Cleaner several times, tried to install CC in another account administrator on the machine, tried to install CC of root and all this repeated after reinstalling OS X via restart with Cmd + R , always ends with the same result: creative cloud close unexpectedly.

  They suggested that install on a clean drive, one that has not been migrated. To do this, I guess I to bring it to Apple, since I have neither a Yosemite install disc, or a drive to put a thumb

  I found an article entitled "CC applications close immediately after the launch", but this trick does not work because the Creative Cloud applet is the application can't launch.

  https://helpx.Adobe.com/Photoshop/KB/CC-applications-crash-immediately-launch.html

  They sound like they're trying to help him, but responses sound like absolute BS, and, like the Web site, I'm going in circles. I don't know that I'm not the only one who had this problem, right? RIGHT? I'm sure that the answer is buried here somewhere...

  Thanks in advance!

  OK, thanks for the update KBaird.  I'm curious about the results, but the option you have chosen is probably the fastest.

  In general, I recommend only migration of documents and settings and reinstall all applications directly.  Sometimes the migration can occur successfully more often if they lead difficult to solve errors regarding Adobe Creative applications.

• Creative cloud bought on Amazon does not work.

  Hello. I just bought CC student & teacher version, but does not give me access to products. When I connect creative cloud app on my MAC MINI, it shows me the buttons "try." I tried InDesign CC and now it has expired and I can't update, the only option I see is 'Buy now' but I already bought it.

  I tried to resolve it with the help of adobe section, but I could not

  I live in Honduras (Latin America) and I think that might be the problem.

  What can I do?

  Thank you

  The email that you use with the forums is not any active subscription.

  Please make sure that you are connected to correct ID:- https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

• Creative cloud is installed but does not work. It is impossible to make the log in and out of the cloud

  

  If you have bad to start the creative Cloud Desktop application and the application shows a spinning wheel of progress or a blank white screen (or otherwise does not open), try the solutions below in the order. If a solution works, you don't need to try the next solution.

  Does not open App | Wheels of progress turn continuously

• Creative Cloud Desktop installs but does not work

  I installed the creative Cloud desktop application.

  He ran through the fine installation.

  He opened the window of creative cloud but the only thing that appears in the window of the header

  is a spinning 'loading' icon. I let it run for about an hour without change.

  I tried to uninstall and reinstall with the same results.

  MrDecay please try solution 2 implementation in desktop applications lists CC as "up to date" when the no facility not - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  Recreation of the OPM.db file should allow tabs in the application of Creative Cloud Desktop to load correctly.

• Help that I have no audio device and my USB does not work :(

  Help me I have no audio device! All I did was put my laptop on the table and it turned off. When I turned it back on, it says that I have no audio devices installed. Ive tred reinstall and back and to update, but it did not work. Also, it is not detect my USB when I plug the power cord for my mp3 player and when I plug my network card. Can someone help me? I have windows XP and I have an IBM Thinkpad

  Hello

  • Is - what sound card is recognized in the BIOS?

  You can check these links:

  No noise in Windows

  http://Windows.Microsoft.com/en-us/Windows/help/no-sound-in-Windows

  Advanced troubleshooting tips for General USB for Windows XP problems

  http://support.Microsoft.com/kb/310575

• Hi, I have the plan for students, I downloaded creative cloud but tap apps does not work so I download can´t one

  I enter the key for the plan and it worked but it does´t question, how many times I click on download in app they just Don t work, it opens the contentious creative applications tab, but never, it stops loading and shows nothing.

  I have Photoshop and Dreamweaver CS6, they show either.

  Log, activation, or connection errors. CS5.5 and later versions

  Mylenium

• Can I cancel my membership creative cloud and always use Photoshop on my computer?

  I have the composition of the creative cloud to the month and am curious to know if I would be able to cancel my membership creative cloud and always have access to everything still engaged with my Photoshop downloaded on my computer?

  If you have licensed versions of the software you purchased separately your cloud subscription you can still use them.  There is a chance that the cloud will be took over for them in this case, you will need to uninstall, clean things, reinstall.

• I have a subscription to creative cloud and I have problems to install Pack of Preset Portochrome

  I have a subscription to creative cloud and I just bought a Pack of Preset Portochrome. I have problems to unzip the zxp. I saw on the Web page that CS6 users must use the CS6 extensions Manager to install add-ons and NOT the extensions Manager, but I can't find the CS6 Extension Manager to download. Could someone help me? I thank very you much in advance!

  @

  Hi Julio,.

  Please see the link below under the heading where to find instructions.

  https://creative.Adobe.com/addons/products/14411#.VssfP5N96gR

  You just install active sync & Creative Cloud Desktop installed.

  It will synchronize the file & instructions are as below:

  The pre-selection documents are in your downloads folder local on the C drive in ZIP file.

  1. unzip archive ZIP preset on your hard drive.

  2 copy the predefined folder (Portochrome) to your Lightroom "Develop Presets" folder:

  MAC OSX: \Library\Application Support\Adobe / Lightroom\Develop Presets

  WINDOWS XP: C:\Documents and Settings Application Data Adobe Lightroom\Develop Presets

  VISTA & WINDOWS 7-10: \AppData\Roaming\Adobe\Lightroom\Develop Presets

  3. restart Lightroom. You can find your presets on the presets in the mode Panel develop. You are ready to use!

  Thank you

  Florian

• How to cancel my plan creative Cloud and stop pay?

  Hello

  How to cancel my plan creative Cloud and stop pay?

  I check the Instructions and they just tell me that "with your account administrator to terminate your membership."

  It's not helping.

  I didn't always where I can cancel it.
  

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I can't connect to creative cloud, and so I can not install the Photoshop account I paid for.  I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password.  Help, please. Thank U

  I can't connect to creative cloud, and so I can not install the Photoshop account I paid for.  I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password.  Help, please. Thank U

  Hello

  Please contact the support.

  Contact the customer service

  Concerning