Help fix CD-ROMs in the desktop

Hi, I'm trying to help my sister fix his HP desktop computer (model # HPE - 112y), its CD-ROM and BLUE RAY will not work on computer, I did a BIO test and they both are, tried an another CDROM as well (doesn't work). I went through Device Manager and it says Code 32, but I have no idea what it means and how to fix this. Help, please

Hello:

You can try the fix microsoft tool for CD players...

http://support.Microsoft.com/kb/314060

If AutoCorrect does not work, try the manual steps you will find by clicking on the Let Me Fix it myself online.

Tags: HP Desktops

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