Help! I tried to connect to my account of Cloud to work in after effects to another computer to adobe. My payment plan appears as the "free plan" so I can't use one of the applications now. I give the whole pack every month so I don't understand why that'

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• Is it possible to use an older version of After Effects, even if I have Adobe Creative Cloud?

  The computers at the school have an older version, version 11.0.2 and because the version I have on creative cloud is 12.0, if I work on what I can not bring him on the school's computers. I tried to download the free trial version, after uninstalling the version I already have, but it wouldn't let me. Is there something I can do?

  Are you a member of Cloud? If so, login to your account to cloud and click on After Effects.

  On the page of After Effects, select CS6 in the menu dropdown and download CS6.

  http://helpx.Adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. HTML

• I don't understand why I can't login my account using mozilla but with googlechrome fb, I am able to do... Mozilla can load the fb site but cannot access my fb account... I'm uncomfortable with the use of mozilla as my browser... pls help thanks

  I don't understand why I can't login my account using mozilla but with googlechrome fb, I am able to do... Mozilla can load the fb site but cannot access my fb account... I'm uncomfortable with the use of mozilla as my browser... pls help thanks

  • "Clear the Cache": Tools > Options > advanced > network > storage (Cache) offline: 'clear now '.
  • 'Delete Cookies' of sites that cause problems: Tools > Options > privacy > Cookies: "show the Cookies".

  Start Firefox in Firefox to solve the issues in Safe Mode to check if one of the Add-ons is the cause of the problem (switch to the DEFAULT theme: Tools > Modules > themes).

  • Makes no changes on the start safe mode window.

  See:

  • Troubleshoot extensions, themes, and issues of hardware acceleration to resolve common problems of Firefox

• I am a student and have this version of CC. I've updated my card number and still, it won't let me open or use one of my applications such as photoshop or illustrator. Could someone help me please? I need this to work!

  I am a student and have this version of CC. I've updated my card number and still, it won't let me open or use one of my applications such as photoshop or illustrator. Could someone help me please? I need this to work!

  check your account to ensure that your payment has been processed using your adobe id, https://helpx.adobe.com/x-productkb/policy-pricing/remove-credit-card-info-adobe-account.h tml

  If she is, log out and then back to your desktop app cc using this same id adobe, connect and disconnect activate Cloud Creative applications

• currently still have PP CS5.5 & want to install on another office, understand that I can only use one at a time. don't have a CD, can I get information from the current installation and a link to download PP CS5.5?

  currently still have PP CS5.5 & want to install on another office, understand that I can only use one at a time. don't have a CD, can I get information from the current installation and a link to download PP CS5.5?

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  Find your http://helpx.adobe.com/x-productkb/global/find-serial-number.html serial No.

• I got my windows 10 updated and now can't use one of my products

  Can I use one of my products get *.dll errors

  Hi James,

  This link might be useful: error: 'Missing msvcp110.dll file'

  Kind regards

  Sheena

• I have recently upgraded my MacBook Pro and Adobe creative suite 6.0 on the former. It of maybe a stupid question, but how do I get the software on my new MacBook Pro? My understanding is that my serial number only works with one computer at a time?

  I have recently upgraded my MacBook Pro and Adobe creative suite 6.0 on the former. It of maybe a stupid question, but how do I get the software on my new MacBook Pro? My understanding is that my serial number only works with one computer at a time?

  Hello

  You can install a copy of the software on the second machine it's just you are authorized to use on one machine at a time.

  You can check: how many computers can you install or run Adobe software on? ProDesignTools

  End user FAQ license contracts

  Please visit the given link to download CS6: applications download Creative Suite 6

  Concerning

  Bianka Attre

• I know that I get 2 downloads. I have one on my Mac. Can I use one for my laptop?

  I know that I get 2 downloads. I have one on my Mac. Can I use one for my laptop?

  Hello david,.

  That is right. Cloud software can be installed on Mac or Windows for no extra cost. No platform swap process is necessary.

  On the Mac log you just to creative.adobe.com with your Adobe ID and download the software. Same thing as you did on the PC.

  Hans-Günter

• Don't understand why can't listen to videos on the web sites ie HULU and ads. Using Vista + Adobe Flash player.

  Don't understand why can't listen to videos on the web sites ie HULU and ads. Using Vista + Adobe Flash player

   

  Hello

  1. what happens when you try to play videos on the mentioned website?

  2. you use Internet Explorer browser to play videos on the mentioned website? If so, which version?

  3. are you able to play videos on other websites like YouTube, etc?

   

  See the following article: If you use the Internet Explorer browser.

  The video problems when you use Internet Explorer:

  http://support.Microsoft.com/kb/2532294

• I live in Thailand. Can I use cc on my vacation on other computers. I'm a month in Sweden.

  I live in Thailand. Can I use cc on my vacation on other computers. I'm a month in Sweden.

  Hello

  Yes, your CC membership is based in your home country so that you can travel without any worries. Your access to your creative cloud service won't suffer any interruption, as well as your desktop applications will be already downloaded on your desktop for your use.

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

• I don't understand why suddenly software won't let me export the movie My she tells me, on all projects, there is an unknown problem and won't let me export

  I don't understand why suddenly software won't let me export the movie.

  She tells me, on all projects, there is an unknown problem and won't let me export

  This is now happening to me also. I've been editing happily nonstop for two months without this problem. The same project even made without problem a few days ago. Then update WME was released - he says something about fixing bugs? Now the first fails to encode using the encoder, Cuda mercury as in the photo of the op. No other changes to the system. Sometimes the first blocks also. Also noticed before makes oblivion on reload.

  Have tried - new driver nvidia, new projects, new sequences, removal of caches, different drives, uninstall and reinstall WME and first, reset the preferences.

  Very easy 9 min chronology of rendering fine just 4 days ago. Only lumetri, masks, stabilizing warp, moment 4 k - S.redgiant

  780GTX 32GB PC with several SSD and 7200 drives, i7 6 GB, Win 8.1 64

  --

  Update: has been working through some things with care. Really useful. Looks like it's specific project. Can be exported in single CPU mode. Put up-to-date I've run some additional tests. Older project exports ok.

  --

  Update: as I am with nvidia I downloaded the driver, custom installation selected, checked the box for a clean install. (according to the Adobe support chat)

  Do not click on the "maximum make quality" for the resizing option.

  Currently works for export in 1080. Will try 4 k later but at this point, it seems that the clean install video card driver that he fixed. It's all about a k 4 timeline.

  --

  Update: the custom clean install of nvidia driver finally solved the problem. Now, I can export the same project with all settings and sizes. A big thank you to the customer supports the person (MS) to tide me over.

• How can 13 Photoshop elements in Expert mode, I stop a control panel appeared at the bottom of every time I pass the tools?

  In Photoshop elements 13, in Expert mode, how can I stop a control panel appeared at the bottom of every time I pass the tools?  I'm just trying to compose by switching between the zoom and hand tool tool. Whenever I pass, a control panel appears. I have to manually hide the Panel each time. Which seriously disrupts the flow of what should be a task simple, zoom / move. I don't remember this annoying behavior in my previous versions of the software...  Can someone please advise me how I can stop? I thank very you much in advance!

  Lingyaiyai wrote:

  In Photoshop elements 13, in Expert mode, how can I stop a control panel appeared at the bottom of every time I pass the tools?  I'm just trying to compose by switching between the zoom and hand tool tool. Whenever I pass, a control panel appears. I have to manually hide the Panel each time. Which seriously disrupts the flow of what should be a task simple, zoom / move. I don't remember this annoying behavior in my previous versions of the software...  Can someone please advise me how I can stop? I thank very you much in advance!

  What you see is the tool options palette.

  The interface has been changed from 11 items on.

  It seems logical to view options when a new tool is selected. If you don't want to, look at the upper right of the tool options palette. You can open a menu in which you remove the check mark in the box to automatically display the tools/options.

  When you're accustomed to older versions of elements, it is a good idea to read the section on areas of work and the environment, in particular on the bins.

  Photoshop elements help | Photoshop elements help

• Our internet service is too slow them download Adobe Creative cloud to another computer and burn a DVD to install in the iMac on the right. Could you tell me how can I download the suite?

  Our internet service is too slow them download Adobe Creative cloud to another computer and burn a DVD to install in the iMac on the right. Could you tell me how can I download the suite?

  Hi daniela34135887,

  I'm sorry but it is not possible to download Adobe CC and burn it to a DVD and then transfer it.

  Only, it downloads a small setup file and on executions of this entire process of download, extraction & installation file begins that requires the internet connection. At the end of the process of the application is installed and ready to use.

  So, you will need to do it on your computer.

  Kind regards

  Nicos

• When I make a rectangle, the left and right edges are a bit fuzzy and thicker, then the bottom and at the top. It seems very strange and I don't know why that is.

  When I make a rectangle, the left and right edges are a bit fuzzy and thicker, then the bottom and at the top. It seems very strange and I don't know why that is.

  I made a new document (72 dpi, preview mode: by default) and I tried to see if it's the same thing on another screen, and it is.

  I thought that the problem would be with the 'align on the pixel grid' property but by activating / deactivating it doesn't matter. Maybe it's something with anti-aliasing? "Work of anti-aliasing" is checked in my preferences...

  

  Here's an example, zoom level 100%.

  The forms do not look sharp at all. No idea what this can be?

  Lieselot,

  Or you can try to switch between the GPU and CPU by pressing Ctrl / Cmd + E, or you try disabling GPU performance by clicking on the icon of the rocket in the bar of the App, or on the top of the menu bar, deselect the box Performance GPU. You may also uncheck performance GPU in your preferences.

• We have acrobat 11 and 13 offices.  In word, the Adobe tab does not appear in the Ribbon

  We have acrobat 11 and 13 offices.  In word, the Adobe tab does not appear in the Ribbon

  You need to upgrade AA XI to work with the AA 2013. You must also open the OFFICE tools and activate the Add-ons. There is no tool in some OFFICE applications. You can view the list in the folder of PDF Maker in Acrobat.