HELP my account is blocked cannot play on my Xbox

Everytime I try to sign my gamer tag on my Xbox n he asks me a password. I type in and it says that my email is blocked so I can't connect to my profile. My gamer tag is v o Adam and email linked to this account is * address email is removed from the privacy *. Today, I called the Xbox team to ask why I was charged £39.99 recently. We couldn't access my account as it is blocked. To this day I still don't know why it is blocked. I tried several times to perform a recovery account, but each time he said: I'm not providing enough information. It is very frustrating because it's mine, and there is no real reason why this happened. Why my account is blocked and I can unlock?

FOR ANY XBOX PROBLEM:

XBox - Support
http://support.Xbox.com/en-us/pages/default.aspx

XBox - Contact us (support)
http://support.Xbox.com/en-us/contact-us

XBox - Support Forums - and my XBox (top-right)
http://forums.Xbox.com/

Tags: Windows

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