Help please - error code 8E5E0147 - KB2808679 & KB2838727 Windows updates could not install
Vista Home Premium SP2 32 bit Dell Inspiron 530
After reviewing the history, I see that he tried to install these updates since December 2012. I tried MicroSoft Fix It and he stats everything is fixed, but updates will not install yet. I read that Microsoft is not support Vista after 2012 it is why I have problems?
Thanks for your help.
Hello
You are welcome.
Download and install update KB2832727 manually in a clean boot state. Check out the following link to learn more about the clean boot.
Keep the computer in a clean boot and check the status of the issue.
How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8.
http://support.Microsoft.com/kb/929135
Note: please go through the section: How to reset the computer to start as usual after a clean boot troubleshooting section of Kb to start the computer to a normal startup after you fix the problem.
I hope this helps.
Tags: Windows
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Thank you for using answers Forum.
I found this article which deals with your question:
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The following table lists the error messages that you may receive when you try to install a software update. These errors may be caused by a deficiency of the system the system update readiness tool may be able to resolve. However, the tool may be unable to fix all instances in which these errors occur.
0x8007370D
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Microsoft Download Center
You can download manually rates system update readiness tool from Microsoft Download Center. The current version of these tools are released in April 2009. The following files are available for download from the Microsoft Download Center:
For all supported versions based on the x 86 Windows Server 2008 and Windows Vista
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(http://www.microsoft.com/downloads/details.aspx?FamilyID=0435684b-8d12-4028-9cb0-b2903257f1fd)
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(http://www.microsoft.com/downloads/details.aspx?FamilyID=b950e3b1-3267-41c2-8f10-1fe9a4bfa44d)
More information is available here:
http://support.Microsoft.com/kb/947821Please let us know if that helps.
Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
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Error codes when you use windows update
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Hey Joe,
You can check if this article helps.
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Hi Nita,
Thanks for posting your question in the Microsoft Community forums.
The description of the problem, I see that you are unable to install Windows Update and receive the error code 80246008. I also see that the PIECES is not in services.
I imagine the inconvenience that you are experiencing. We are here to help and guide you in the right direction.
The 80246008 error code may occur if the (BITS) Background Intelligent Transfer Service is not started or is configured incorrectly.
I suggest you try the procedure described in the article and see if it helps.
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After a few hours, I found the solution: sfc/scannow reported the wuauclt.exe file.
And the reason was: McAfee virusscan put this file in quarantine. He is falsely W32/Generic.worm.aa in there.
Restore this file from the GUI of McAfee completely solved this problem. -
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Code 0x800A01AE error and 0 x 080070570
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Click Start, run, type cmd, and then click OK.
At the command prompt, type the following commands and press ENTER after each command:net stop wuauserv
net stop bits
output
Rename the Catroot2 folder.Note do not follow this step if you are using Microsoft Windows 2000.
To rename the Catroot2 folder, follow these steps:
Click Start, run, type cmd, and then click OK.
At the command prompt, type the following commands and press ENTER after each command:net stop cryptsvc
Ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
output
Important do not rename the folder C:\windows\system32\catroot. The Catroot2 folder is automatically recreated by Windows, but the C:\windows\system32\catroot folder is not recreated if is renamed the folder C:\windows\system32\catroot.
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Click Start, click Run, type %any, and then click OK.
Right-click the C:\Windows\SoftwareDistribution folder, and then click Rename.
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Click Start, run, type cmd, and then click OK.
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regsvr32 c:\windows\system32\wuapi.dll
regsvr32 wuaueng1.dll
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regsvr32 c:\windows\system32\wups.dll
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Click Start, run, type cmd, and then click OK.
At the command prompt, type the following commands and press ENTER after each command:
net start bits
net start wuauserv
net start Eventlog
outputLuck!
Kind regards
Sohail PatelRegds, 'a journey of a thousand miles begins with a first step."
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Several windows updates are not installed and the error code given is 66A
Original title: updates
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Hello
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Follow the suggestions and check if it works.
Method 1
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How to reset the Windows Update components?
http://support.Microsoft.com/kb/971058
Method 2You can download and run the system update readiness tool.
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http://support.Microsoft.com/kb/947821See also:
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Method 3: Rename the Catroot2 folder
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Kindly help!
Kind regards
Satyajit
Diagnostic report (1.9.0011.0):
-----------------------------------------
Given WGA-->
Validation status: genuine
Validation code: 0Code of Validation caching: 0x0
Windows product key: *-* - GD2PK - BD3R2-44MV3
The Windows Product Key hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA =
Windows product ID: 89572-OEM-7332166-00021
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.0.6000.2.00010300.0.0.002
ID: {5FC29B42-80DC-4BE3-B5EA-37281853FA7D} (3)
Admin: Yes
TestCab: 0x0
WGA version: registered, 1.9.9.1
Signed by: Microsoft
Product name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_gdr.080917 - 1612
TTS Error: M:20091104073513946-
Validation of diagnosis:
Resolution state: n/aWgaER data-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: 6.0.6002.16398WGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
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Microsoft Office Enterprise 2007 - 103 blocked VLK
Microsoft Office Home and Student 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
[File mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]
[File mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]
[File mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386]
[File mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
[File mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
[File mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16766]
[File mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386]
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[File mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16774]
[File mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\version.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
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[File mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16553]
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[File mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]
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[File mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16764]
[File mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]
[File mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]
[File mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
[File mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]
[File mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16809]
[File mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16809]
[File mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
[File mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16809]
[File mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]
[File mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16809]
[File mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
[File mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
[File mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]
[File mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16740]
[File mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]
[File mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
[File mismatch: C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16550_none_56f0fd51b4f462f8\gdiplus.dll[hr = 0 x 80070002]
[File mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]
[File mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16809]
[File mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]
[File mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16809]
[File mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
[File mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
[File mismatch: C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_40339432230aebeb\comctl32.dll[hr = 0 x 80070002]
[File mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]
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[File mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]
[File mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16669]
[File mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16480]
[File mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16809]
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[File mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
[File mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]
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[File mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386]
[File mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]Other data-->
Office details:{5FC29B42-80DC-4BE3-B5EA-37281853FA7D} 1.9.0011.0 6.0.6000.2.00010300.0.0.002 x 32 *-*-*-*-44MV3 89572-OEM-7332166-00021 2 S-1-5-21-3747016915-1105364745-1034703816 Hewlett-Packard laptop Presario V6500 Hewlett-Packard F.2A 20080222000000.000000 + 000A4313507018400EE 4009 0409 India Standard Time(GMT+05:30) 0 3 HPQOEM SLIC-MPC 103 103 12 C0A25836FDBE5AC FmDbcrRY1pTOcrz4ZUZRHhpUuc0 = Microsoft Office Enterprise 2007 89388 726-2958074-6564314 100 Microsoft Office home and Student 2007 12 19 Spsys.log Content: U1BMRwEAAAAAAQAABAAAAC58AgAAAAAAYWECADAgAADCBCA/81zKARhDs/4hWdo7Xkl9D+HKpni6Sfv7jmoHEBVqqW/xcrQYytms9RtRtLWsIPXcLJpmwOfDvX0zCybmDilyQLttVIyTRhimAiUiBLOYhz3eEQj3sEGnmR0ReJ9KlWCJouxq6PAIwHwHVMfvNauSbFvmaTCDPKtQZQFIQcDXIAwFGl6D9S/GUDYecePFRKM/leS97bxOVVm9fICZUkfHdDNbo72qUqYYmAlRJO05+WV1r70w2O6Pl99gqTnSYR4j0FashTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=
License data-->
The software licensing service version: 6.0.6000.16509
Name: Windows Vista HomeBasic edition
Description: operating system Windows - Vista, channel OEM_SLP
Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00146-321-600021-02-16393-6000.0000-0492008
Installation ID: 234075993312598255872244522405847072649516093605215141
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use license URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial product key: 44MV3
License status: licensed--> HWID data
Current Hash HWID: QAAAAAEABwABAAIAAgABAAAAAwABAAEAnJ9ERYTHdhu84yC + gASIzAaYmGC6ZEQsznDy9J4v6lrYfiqsrFZ4qg isActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20000
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC APIC PTLTD
FACP NVIDIA MCP67-M
SRAT AMD HAMMER
HPET PTLTD HPETTBL
START PTLTD $SBFTBL$
MCFG MCFG PTLTD
TCPA Phoenix x
SSDT PTLTD POWERNOW
SLIC SLIC-MPC HPQOEMThank God!
Finally, I worked it out myself. But it's painful to watch than virtually any other that Uday has responded to my problem. Something I've been waiting for so eagerly.
I applied my common sense and defragmented the dirives then sfc/scannow, and it worked. Cryptographic Services said when I began to log in as network account. So my problem is solved. Now, windows update works fine.
Interestingly, Microsoft Fix it, says it cannot start the Cryptographic Services. Are God, while the _____ you supposed to difficulty? It made Internet Explorer icon on my desktop and other places.
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my windows updates will not install error d 000737
my windows updates will not install error d 000737
Please visit: How to reset the Windows Update components? Carey Frisch
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Hello
I am trying to install Windows Virtual PC and Windows XP mode on my computer toshiba laptop. The compatibility tool h/w PC said that my PC is h/w support, assisted virtualization (BIOS and processor support for virtualization extensions).I installed Windows XP Mode.
I am trying to install Windows Virtual PC on my Tablet RTM of Windows 7 Enterprise Edition 32 bit and it fails with below:
Windows Update could not be installed due to the error 2149842967 "' (command line:""C:\WINDOWS\system32\wusa.exe" "C:\Users\vishalt\Downloads\Windows6.1-KB958559-x86.msu" ")
I tried several options suggested as
(a) restarts - did not work
(b) netstop wuauserv, wicks, rename the softwaredistributionfolder, netstart these services (the two) and try windows complete update - windows update has started but I still couldn't install the KB958559
(c) try cmdprompt in a high of UAC cmd window.I was wondering if there is something else that needs to be done to install this package KB.
Thanks in advance
Vishal-... The link for Windows Module game and the registry size limit could not be tried because the links on these threads do not seem to work.
I know. You will see that I asked a moderator to post a valid link for this thread.
Have you seen http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/61e16760-a500-481e-a90c-9b933f0fced8 ?
I'll keep you posted if I hear anything new. ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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I have a problem with the Windows updates do not install it.
Windows updates do not install.
You receive errors related to updates?
- Open Windows Update by clicking the Start button, all programs and then click Windows Update.
- In the left pane, click view update history. http://Windows.Microsoft.com/en-us/Windows-Vista/see-which-Windows-updates-are-installed
- Find an update for Windows that has failed to install, and then double-click the update to view more information. Updates that have failed to install will display failed under status, next to the name of update.
- In the Windows Update dialog box, next to the details of the error, review the error code for the update has failed.
- Follow the links in the Windows Update dialog box under more information or help and Support to resolve the problem, then try to reinstall updates by using Windows Update in Control Panel or by mail with the error code and maybe someone may be able to help others.
Windows update General troubleshooting
Suggestions-
How to reset the Windows Update settings?
http://support.Microsoft.com/kb/971058
Diagnose and fix common problems with Windows Update http://support.microsoft.com/mats/windows_update/ automatically
Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2 http://support.microsoft.com/kb/2509997
Troubleshooting Windows Update or Microsoft Update when you are repeatedly offered an update http://support.microsoft.com/kb/910339/
Clean boot and run Windows Update: http://support.microsoft.com/kb/929135
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Windows Update will not install, I get message 0.800700005.
Windows Update will not install, I get message 0.800700005. I'm not available updates when I shut down my computer and cannot access Internet Options in the Tools menu of WE. Computer works well but no updates or the Option settings. Help
Hello
1 update you are trying to install?
2. don't you make changes on the computer before the show?Method 1:
Run the fix it and check.
http://support.Microsoft.com/mats/windows_update/Method 2:
Try the procedure described in the supplied knowledge base article and check.
Error: 0x80070005 when you try to install updates by using Microsoft Update or Windows Update
http://support.Microsoft.com/kb/968003Method 3:
You can try the steps and check if you are able to install the update.
You cannot install some programs or updates
http://support.Microsoft.com/kb/822798Registry warning:
Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:How to back up and restore the registry in Windows:
http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry -
Windows Update could not produce the result page?
Windows Update could not produce the result page.
Hi RobertRaney,
1. you receive an error message when you open Windows Update?
2. have you done any hardware changes or software on your computer before this problem?
You can follow this link & check if the problem persists:
Hope the helps of information.
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